Terms and Conditions: Stored Value Account

By opening a stored value account, you agree to the following Terms and Conditions:

Replacement Fee:  There is a $10.00 replacement fee for lost, stolen or damaged TitanCards and $5.00 for badges. To replace the CopyCard, there is a $1.00 fee and a zero balance on the card. Do not punch holes in, staple, or fold your card. The replacement fee will be applied for all damaged card other than normal wear and tear. There is no fee for replacing a TitanCard for reasons of a legal name change. However, a student must have their name officially changed at Admissions and Records or for faculty and staff at Human Resources. Once the name change is reflected in the campus carding system, a new TitanCard will be provided at no charge. Using another person's TitanCard, altering or intentionally mutilating the TitanCard is prohibited. If you are an employee, your TitanCard eventually must be returned to the University as part of the property clearance process. Please visit our website at  http://www.fullerton.edu/it/services/titancard/Opens in new window  to learn more about your TitanCard and how it can be used around campus.

Account Administration: The TitanCard Office administers the University's various stored value accounts. Funds deposited are referred to as "TitanTender." Several different types of cards are available. TitanCards are issued using your campus ID number. Specialty and meal cards are issued using a unique 16-digit number.

Nature of the Account: Your card acts as a stored value account ("Account"); it is not a credit card. No negative balances, cash withdrawals or cash advances are permitted. The University accepts and holds prepaid funds, and applies these funds to purchases of goods and services made with your Account. Other than TitanCard Account closing and refund fees, the University will not charge any fees for the use of your Account. Account balances do not accrue interest or other earnings. CopyCards are used to make copies in the library, pay for print jobs with Digital Print Services, and store funds transferred from a library computer lab guest account.

Establishing an Account Balance: Deposits can be made using cash, checks or credit cards (Discover, MasterCard, Visa and American Express). There is no minimum balance; however, the University may set a maximum Account balance.

Accessing an Account and Responsibility for purchases made: You may use your TitanCard Account to purchase goods and services at authorized University establishments. You are responsible for all purchases made from your Account. Do not give your card to anyone. Report lost or stolen TitanCards to the TitanCard Office immediately and the card will be rendered inactive. The value of a CopyCard will not be replace if the card is lost, stolen or destroyed.

Account Statement: You can obtain an electronic record of your Account transactions via your student Portal; click on the TitanCard tab.  

Disclosure to third parties: Your Account information will be released only as permitted by the Family Educational Rights and Privacy Act, California's Information Practices Act, Title 5 of California's Code of Regulations, and /or any other applicable law.

California Law governs these terms and conditions.

Liability and Disputes

Liability for unauthorized purchases: The University does not assume any liability for purchases made from a lost or stolen card.

Disputed Account charges: If you believe your Account has been charged in error, you must contact the TitanCard Office within 60 days after the date of the questioned transaction(s). Unchallenged transactions more than 60 days old are deemed valid.

Reporting Disputed Account charges: In order to investigate disputed charges, the following information must be provided to the TitanCard Office: your name, campus identification number (or 16 digit card number), place, and the approximate day and time, of the charge.

Investigation of disputed charges: The TitanCard Office will make every effort to notify you of the results of its investigation within 10 business days from the date when you first reported the disputed charge (s). If it is determined that an error has occurred, your Account will be credited.

Closing An Account

Closing an Account: You may close your TitanCard Account at anytime, however, please keep in mind that the account will remain permanently closed. Accounts closed at your request will be charged 6% of the Account balance or $5.00, whichever is greater. 

Automatic Account Closings: A TitanCard Account will be closed automatically one year after the date when you cease to be a student at or an employee of the University. A CopyCard Account will be closed automatically one year after the expiration date stated on the front of the CopyCard. Any remaining balances in Accounts automatically closed will be forfeited to the University.