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 California State University, Fullerton

 

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Information Technology Statistics 

Call Center

The Call Center is the first point of contact for all students, employees and faculty at California State University, Fullerton. They handle IT Helpdesk questions and direct users to the most appropriate places for help. In the last year the Call Center received 23,953 calls with an average wait time of a little over a minute. 

91% Calls answered, 1:02 average call length, 55 seconds to wait, 48K number of calls

Campus Portal

The campus Portal receives a lot of user traffic. As the main hub for student, faculty and staff interaction with online services and programs, it has activity 24 hours a day 7 days a week. Faculty and staff log in over 1.9 million times a year with students logging in over 20 million times. There are 100,000+ transactions handled for payment and TitanCard services for the campus community.  The Titan Apps have users accessing them over 8 million times providing students, faculty, and staff with access to Google docs, email, and other resources.  During the year the Portal has over 40,000 accounts created for new members.

Portal Statistics

Network Traffic

When the network works well no one notices the sheer volume of information that is being pushed to users.  The IT network team deals with keeping the flow of content open and available to all students, faculty, staff and community members.  On average the network team is dealing with huge amounts of data. Trillions of packets of data are being sent and received over the network on an average month and occasionally we have breached into the quintillions.

Network Traffic

Information Security

Everyday the campus is working hard to keep your information safe and secure.  The Information Security Office (ISO) monitors and stops network attacks from both inside and outside the campus.  Part of the daily monitoring includes stopping and educating the campus community about email scams including phishing and virus attachments meant to lure unsuspecting users out of their key personal information.

External Intrusion Attempts

 

Email Attack Attempts

TITANium (Moodle-Learning Management System)

The number one resource all students and faculty need access to is their Learning Management System (LMS).  Cal State Fullerton has branded theirs as TITANium and it is the place students access to turn in homework, read their latest assignments and have online interactions with their fellow classmates and instructors. Information Technology helps maintain their servers, their information and updates the platform throughout the year.

Titanium Stats, user access is between 20 and 30 thousand through the fall semester.