Student Health and Counseling Center

Information:

Did you know we offer:

Patient Rights and Responsibilities

You have a right:

To be treated with respect and dignity and be provided with courteous, considerate care.
To appropriate privacy and confidentiality in all interactions.
To confidentiality of medical records and disclosures. Medical records will not be released without permission except when the release is required by law.
To be informed about your health problem and to understand why certain procedures, Tests and information are required and requested.
To be informed of the effectiveness of treatment with information about possible risks, side effects, and alternate methods of treatment.
To receive information regarding fees and charges for services.
To refuse any treatment you do not understand or do not want, understanding the medical consequences of refusal.
To discuss with your medical provider any questions or problems about your medical care.
To know who is treating you and to be able to request a change of providers or seek a second opinion if other qualified providers are available.
To be informed of personal responsibilities involved in seeking medical treatment and maintaining health and well-being after treatment.
To refuse to participate in any experimental research or treatment.
To have any complaints or concerns reported via comment boxes, e-mail, direct contact with the Director or their designee, or any other communication treated seriously and with respect.

You have a responsibility:

To present accurate identifying information before receiving services.
To present the reason for your medical visit in an honest, clear and straightforward manner.
To treat all staff at the Student Health and Counseling Center with respect, and cooperate responsibly in the health care process.
To inform your medical provider about any living will, medical power of attorney, or other directive that could affect your health care.
To ask for clarification whenever information or instructions are not understood.
To keep all appointments, arrive on time, and call the Student Health and Counseling center as soon as possible when it becomes necessary to cancel or reschedule an appointment.
To follow instructions and comply with the treatment plan given by your health care provider.
To arrange for transportation and care at home if requested by the medical provider.
To pay all fees for services promptly.
To be an active participant in your health care.

Contact Information:

Health Center:
Phone: (657) 278-2800
Fax: (657) 278-3069

CAPS:
Phone: (657) 278-3040

Hours of Operation (SHCC):

Monday: 8 am to 5 pm
Tuesday: 8 am to 5 pm
Wednesday: 8 am to 5 pm
Thursday: 9 am to 5 pm
Friday: 8 am to 5 pm
Saturday: Closed
Sunday: Closed

Hours of Operation (CAPS):

Monday: 8 am to 5 pm
Tuesday: 8 am to 5 pm
Wednesday: 8 am to 5 pm
Thursday: 8 am to 5 pm
Friday: 8 am to 5 pm
Saturday: Closed
Sunday: Closed

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Report problems to hcwebmaster@fullerton.edu. California State University, Fullerton ©2011. All Rights Reserved.

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