Announcement
Due to the rising costs required to manage the CSUF Cell Phone Program, the program will be ending on May 30th, 2023.
You must either cancel or transfer your line before May 30th or risk not having cell phone service when the program ends. If your plan was scheduled to end before the sunset date, we will be automatically extending it to May 30th so you have enough time to transfer.
If you have any questions please contact Ismael Tellez by phone at (657) 278-3486 or by email at phoneprogram@fullerton.edu.
FAQs
When is the program ending?
The program will end on May 30, 2023.
We are sorry for the inconvenience, but please make sure to explore the deals provided by Verizon, T-Mobile, & AT&T through their plan exploration tools. If the CSUF Cell Phone Program cannot reach the client before the end of the month. They will suspend the line at the end of the month.
How do I transfer my line out of the Cell phone program?
- T-Mobile Clients: At this time we can only release your line to T-Mobile and not a different carrier. Please email phoneprogram@fullerton.edu to request a release of your line referencing the phone number (s) you would like to release. Once we have released your line, you will be able to reach out to a T-Mobile sales rep to begin the transfer.
- Verizon Clients: Please email phoneprogram@fullerton.edu to request a release of your line referencing the phone number (s) you would like to release.
What deals are available to me now that the program is ending?
Each provider has different deals for students, state employees, veterans, etc. Please use the plan lookup tools below for each provider to see what deal works best for you.
Can I still order a phone if I am an existing Cell Phone Program Client?
Unfortunately we are unable to process a phone order for existing clients.
How to Cancel my 2-year Service Agreement?
- Normally, we do not allow cancellation of our 2-year service agreements but under extreme circumstances, we may be able to cancel an agreement if the client can fully pay off the remaining balance of their device.
- If there is no remaining balance on a client's device; then canceling a service agreement is possible if a catastrophic life event has occurred.
- Such as death, illness, or other situations that would necessitate the canceling of a Service Agreement.
- IT Management approval would be necessary to cancel a Service Agreement.
- Certain T-Mobile promotions and subsidies reduce the cost of a device but only if we keep the cellular line for 2 years. When we cancel a line or move it off of our CSUF Accounts, we are charged a cancellation fee. Those fees will need to be paid by our CSUF Cell Phone clients.
- Verizon also has cancellation fees when we cancel a line or move it off of our accounts. Depending on when a line is canceled those fees will need to be paid by the client who gets IT Management approval to end our CSUF Cell Phone Program Service Agreement.
- CSUF IT does not collect fees for cancellations but we are not allowed to pay cancellation fees that our Cellular vendors charge us when a client needs to cancel or move their cellular line.
- If there is no remaining balance on a client's device; then canceling a service agreement is possible if a catastrophic life event has occurred.
Please email PhoneProgram@fullerton.edu if you would like to inquire about cancellations.
