Tuffy's Basic Needs Services: Frequently Asked Questions
THE STUDENT EMERGENCY GRANT
How do I qualify for the emergency grant?
The Emergency Grant is a last resort source of funding for students who cannot reasonably resolve their financial difficulty through scholarships, loans or other Financial Aid awards. The emergency grant is intended for students who have been involved in an unforeseen emergency, crisis, or catastrophic event. Students must demonstrate how the nature of the crisis impacts them financially and their ability to persist and complete their education.
How many times can I apply for a student emergency grant?
One time only. There are no exceptions made for this policy.
How much money can I receive from the grant?
The maximum amount students can receive is $500.
What types of expenses are not covered by an emergency grant?
All requests will be considered by the Committee but the following items are examples of what this grant was not designed to support:
- Full or partial tuition costs
- Parking permits
- Parking tickets
- Study abroad costs
- Previous debts to the University, including debts to the Housing and Residential Engagement Office
- Legal representation
- Entertainment, recreation or other non-essential expenses
ASSISTANCE FOR FOOD INSECURE STUDENTS
How does the food assistance program work?
Students must first submit an online request and then meet with Dean of Students staff at which time an assessment will be made. Food assistance is provided in several formats:
- Gift cards that can be redeemed at on- campus dining locations
- Donated meals through the Gastronome
- Titan Bites – a messaging system that alerts students when excess food is available at the conclusion of campus catering events. This application sends text messages and alerts to students who opt-into the program through their account settings in the online portal.
- CalFresh –CSUF staff have partnered with Second Harvest Food Bank to meet with students in need to determine eligibility for this benefit. For more information, please see our other resources page
- Students can also be referred to a full-service pantry near campus that provides food (including dairy and proteins) up to three times a month. For more information, please see our other resources page
- For students who are placed in temporary housing, meals are provided through the Gastronome for the duration they are housed.
How many guest cards can I receive?
Students are given a certain number of guest cards based on the assessment and the discretion of Dean of Students staff. Please note: guest cards are a short-term solution. Staff will work with students to connect them to CalFresh and other support services.
How many Gastronome meals can I receive?
A certain number of donated meals are uploaded to a student’s TitanCard based on the assessment and the discretion of Dean of Students staff. Please note: donated meals are a short-term solution. Staff will work with students to connect them to CalFresh and other support services.
Can I get a meal plan through this program?
No Tuffy’s Basic Needs Services does not provide meal plans. Rather, food assistance is provided primarily through Campus Dining guest cards, donated meals through the Gastronome, and the Titan Bites messaging system. Meal plans are offered through Housing and Residential Engagement.
SHORT-TERM EMERGENCY HOUSING
How does the short-term housing work?
Students must first submit an online request and then meet with Dean of Students staff, at which time an assessment will be made to determine if the housing request can be accommodated. Students with a qualifying emergency crisis are placed in a shared on-campus apartment. Meals are provided in the Gastronome.
How long is short-term housing available?
Eligible students can be housed for up to 2 weeks while they seek long-term, stable housing. An extension can be provided at the discretion of Dean of Students and Housing and Residential Engagement staff.
Is the emergency housing available to students with children or families?
Unfortunately we can’t accommodate family members. Emergency temporary housing is available only for currently enrolled and matriculated CSUF students.
How will I access meals through The Gastronome?
Meals are loaded on your TitanCard once your placement has been approved. You simply present your TitanCard to the attendant when you enter the Gastronome.
When do the meals on my TitanCard expire?
Meals at the Gastronome will expire when your housing placement ends.