Telesoft FAQ

What is Telesoft?
Are paper copies of the bills available?
How do I get authorized to view my department's telephone bill?
How many months are kept on the system?
How can I access information that has been archived?
Who do I contact about billing questions or corrections?
What reports do I need to save?
Help! I forgot my Telesoft login/password.
Is training available?

What is Telesoft?

Telesoft (also referred to as Telmaster or Teleweb) is an online billing system used to keep track of telecommunications-related expenses. Since this system connects directly to Business & Financial Affairs, Telephone Services is able to input charges into Telesoft and transmit them to FRS.

Are paper copies of the bills available?

If you are a Telesoft user, you are able to print out a variety of reports from the report portal. Each of the reports arranges the information in a different way, but the grand monthly total for the cost center is the same on each report.

How do I get authorized to view my department's telephone bill?

Your department chair or director should send an email to Cathy Arthur at carthur@fullerton.edu. The text of the email should indicate which cost centers/account numbers that you need access to. You will receive an email with instructions and your login information once your account is set up.

How many months are kept on the system?

A fiscal year's (July - June) telephone billing information is kept on the system before it is archived. Usually the previous fiscal year is archived in August, but an email is sent to all Telesoft users letting them know what day a fiscal year's information will be archived.

How can I access information that has been archived?

Contact Cathy Arthur at x2492. Depending on what it is that you need to access, there may be a charge involved.

Who do I contact about billing questions or corrections?

Contact Cathy Arthur at x2492. Please keep in mind that any charge-related corrections must be reported within 3 months in order for any adjustments to be applied.

What reports do I need to save?

There are two reports that you need to save for each cost center: the User Call Summary with layout User Call Summary and the Extension Detail Report (.pdf document). You do not need to print these reports; you may save them onto your hard drive, a writable CD, or Zip disk (whichever works best for you).

Help! I forgot my Telesoft login/password.

Contact either Cathy Arthur at x2492 or Lori Arthur at x4488. They can reset your password.

Is training available?

Yes. A monthly training class is held which covers the basics of the system including saving reports and locating specific information. Check the IT training schedule or the ETD calendar for current training dates.

If you have a question that's not answered here, please send it to us for a prompt repsonse. >Email your question.