IT Systems Update - 11/12/2014
All critical IT services such as email, campus portal, network, phones services, Titanium and Titan Online are operational. If you have any questions please contact the IT helpdesk at 657-278-7777 or firstname.lastname@example.org.
Power Outage Update - 11/07/2014 9:30a.m.
The campus is experiencing a power outage at this time..The University data center is running on the backup generator. Core services (Email, portal, Titanium, Titan Online) are operational. CSUF Facilities & Operations is working with Edison to resolve the issue. If you have any questions please contact the IT helpdesk at 657-278-7777 or email@example.com.
Voicemail Update - 10/27/2014 4:50 p.m.
The call server hardware issue that affected voicemail greetings and message waiting indicator lights has been resolved. All phone services are operational at this time. If you have any questions please contact the IT helpdesk at 657-278-7777 or firstname.lastname@example.org.
Firewall Client Authenticate Services - 10/23/2014 8:42 a.m.
Information Technology is aware of the authenticate services (auth.fullerton.edu) are unavailable and working to resolve the issue.
Voicemail Update - 10/22/2014 8:58 a.m.
Following the data center shutdown maintenance on October 18th, 2014, a hardware problem was detected with our primary call processing server. As a result of this, several voice mail greetings reverted back to previously recorded greetings, and we are having problems with the message waiting indicator lights. We are aware of the issue and are working with our vendor to resolve it as expeditiously as possible. All of the current voicemail greetings are available on the system, and we are attempting to bring them online. If you have any questions please contact the IT helpdesk at 657-278-7777 or email@example.com. We apologize for any inconvenience and appreciate your patience as we are working to resolve the issue.
Application Outage - 10/20/2014 11:55 a.m.
The data center maintenance that was scheduled for October 18
completed successfully. All major applications and services have been restored successfully. However, the following applications are currently unavailable and the Information Technology teams are actively working to resolve these issues.
1- Employee Training Center (Learner Web)
The application is being restored and it is anticipated to be available by noon tomorrow.
2- Call Trees and Automatic Call Distribution (ACD) system
Users may experience problems logging in to ACDs. The Telecommunications team is working with our vendor and this issue is expected to be resolved by tomorrow morning
3- Time stamp on phones
The time on all phones is showing 7 hours ahead. The time on the phones will be automatically corrected by3:00am tomorrow morning.
Campus Email – Outlook Web Access (OWA) - 8/19/2014 3:41 p.m.
Information Technology is aware of the issue accessing your email account through a web browser (outlook web access). Please be aware that you may experience some intermittent connectivity issues as we diagnose the problem.
If you have any questions please contact the IT helpdesk at (657)278-7777 or firstname.lastname@example.org
Titan Online Service Outage **Resolved at 8/3/2014 1:00am**
All systems are back online.
If you have any questions, please contact the campus Help Desk at email@example.com or 657-278-7777.
Due to a problem at the campus outsourced data center (Unisys), the following Titan Online Services are currently unavailable: Class Search, Student Center, Faculty Center, Titan Degree Audit, Student Administration, Human Resources and Employee Self-Service
We will send another update at 12am. If you have any questions, please contact the campus Help Desk at
We are experiencing limited connectivity with our TV signal to the campus. Information Technology is aware of this interruption and is currently working with Time Warner Cable to resolve the issue.
We will send an update in two hours or sooner if there is a resolution.
If you have any questions, please contact the Helpdesk at (657)278-7777 or firstname.lastname@example.org.