About Us

The Student Health and Counseling Center (SHCC) is the organization responsible for the health care of the students on campus. The SHCC is fully accredited by the Accreditation Association of Ambulatory Health Care.

Mission Statement

The mission of the Student Health and Counseling Center is to improve and support the overall health and wellness of all CSUF students.

Goals

The Student Health and Counseling Center will further it’s mission through the following goals:

Provide high-quality ambulatory health care essential to the physical and mental well being of our students.
Provide education and counseling that promotes healthy lifestyles among our students.
Serve our students in a caring manner and environment.
Serve as a resource to the campus community on health care issues.

Values

The SHCC practices high quality medical care, guided by the following values:

Education: We believe that learning is preeminent and in support of this belief, we value the education of both our patients and our staff.

Quality, Dedication, Compassion: We believe that our students deserve and should receive high-quality services and products form the SHCC. We believe in providing this service in a manner that reflects our dedication, compassion, and caring toward our students.

Ethics: We believe in honesty and integrity in our relationships with our patients and each other. We acknowledge and uphold the confidentiality of our patients.

Respect and Diversity: We value the diversity of our students and our staff, and encourage self-development and wellness. We respect the rights of individuals and value the contributions each person brings to a team effort.

Teamwork: We believe in teamwork, active collaboration, and clear, open communication among students, staff, and faculty.

Philosophy

We encourage CSUF students to play an active role in maintaining good health. Students are encouraged to engage in conversations with their health care providers about treatment options and alternatives, effective prevention techniques and strategies, and appropriate testing, results and medications. Students are encouraged to be a partner in their health and health care, therefore, communication with medical staff is essential.
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Eligibility

Basic medical care is available to all currently enrolled CSUF students. The Student Health and Counseling Center is supported by general fees and student funds, and operates like a prepaid health plan. The cost of the basic care given in the Student Health Services, except for augmented services, is covered at no charge. Emergency care may be obtained at any of the 23 California State University campuses.
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Student Health Advisory Committee

The Student Health Advisory Committee (SHAC) and provides recommendations regarding health services to the SHCC. Comprised of CSUF students, faculty, and SHCC staff representatives, the committee meets on a regular basis and is a forum for student input. Interested students should contact The Associated Students, Inc., Director of Administration at (657) 278-4221, or the SHCC Executive Director’s office at (657) 278-2821.
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Health Insurance

Although basic health care is provided by the Student Health Center, major illness and injury, as well as certain conditions requiring a specialist or hospitalization, are beyond our scope of service. If you do not have health insurance, it is advisable to purchase insurance on your own. Voluntary, supplemental health, dental, and vision insurance plans are offered for students and their dependents through Associated Students. The student health insurance plan is a supplemental plan. Students must first use the Student Health Center on campus where treatment will be administered or referral issued. Expenses incurred for treatment outside of the Student Health Center for which there is no prior approval or referral obtained are excluded from coverage. A referral issued by the Student Health Center must accompany the claim when submitted but does not guarantee that services received will be considered as eligible expenses under the plan, nor is it a guarantee of payment. A referral is required except under specific conditions, some of which are: 1) Medical emergency; 2) The Student Health Center is closed; 3) Medical care is received when the student is more than 25 miles from campus.

Eligibility: All registered undergraduate studentstaking 6 or more credit hours, and graduate students taking at least 1 credit hour, are eligible for the insurance. Students enrolled through Extended Education are not eligible.

Preferred Provider Organization (PPO): Anthem Blue Cross is the preferred provider organization for this insurance plan. The plan will pay up to 80% of the PPO allowance when the student uses hospitals, physicians, and other care providers in the Blue Cross network. If non-Blue Cross providers are used, the plan will pay up to 50% of the usual and reasonable charges. You can locate Blue Cross providers by calling (800) 888-2108 or by going to their website at www.anthem.com.

Enrollment: Students may enroll by credit card online at www.csuhealthlink.com or by calling (800) 853-5899. Health insurance brochures are available at the Student Health Center and the Information Desk in the Titan Student Union beginning just prior to the start of each semester. Students may then enroll online or mail enrollment forms with check or credit card payment. Students must enroll within 45 days of the start of the semester.

Patient Rights and Responsibilities

You have a right:

To be treated with respect and to be provided with courteous, considerate care
To be informed about your health problem and treatment in terms you can understand
To know the chances that treatment will be effective, to know of possible risks, side effects or alternative methods of treatment
To change primary providers or specialty physicians if other providers are available
To have access to a second medical opinion before making any decision. The patient can decide not to be treated, but must be informed of the medical consequences of refusal
To know who is treating you
To privacy and confidentiality
To be informed of the personal responsibilities involved in seeking medical treatment and maintaining health and well-being thereafter
To receive information regarding fees and charges.

You have a responsibility:

To describe your problems clearly and completely
To keep all appointments
To accept the responsibility for prompt payment for all fees and charges.
To follow instructions regarding your care given by SHCC health providers and staff.