Service-now Project Management Application
Service-now Project Management Application Service-now is a software platform that supports IT service management and automates day-to-day business processes. It is a project management system that Cal State Fullerton, other CSU campuses and top institutions such as UCLA, University of San Francisco, and Emory turn to for streamline their IT processes. Project management applications such as Service-now aid in planning, organizing and managing projects and resources in order to setup, execute, and complete a project faster and easier.
Once the service was provided or the project was completed (incident was resolved), the client will receive a confirmation e-mail along with a survey to take. The client, have five days to reopen the ticket if they believe the service was not provided or the project not completed.
The staff in the Division of Student Affairs/clients of Student Affairs Technology Services can contact the help desk by calling them at (657) 278-7777, or emailing them at firstname.lastname@example.org, and they will open a ticket to track your issue. All subsequent communications will reference a unique number which helps in organizing and managing the project.
IT Web Services
You can also create a ticket for certain web services (OU access, web uploads, and creating or modifying a site) by filling out one of the web services forms on Service Now (login using Fullerton credentials). This will create a ticket. All subsequent communications will reference a unique number which helps in organizing and managing the project.