Meet Your Staff!


Catherine Ward, M.S Interim Director

Department Role: Oversees the day to day operations and responsible for the department overall mission.
Experience: Serving CSUF Veterans for 9 years

-B.S. in Human Services, CSUF

-M.S. in Counseling, CSUF

-In Progress: Ed. D. Program in Educational Leadership with emphasis in Ed Psychology

Fun Fact: During her free time Catherine enjoys playing her guitar.

Contact Catherine:


MelissaMelissa J. Romo

Programs & Services Coordinator

Department Role: Organizes department programs and provides connection to resources on and off campus.

Experience: Serving CSUF Veterans for almost 5 years




  • B.A. in Communications with minor in Human Services, CSUF
  • In Progress: Masters of Social Work at USC in the Adult Mental Health and Wellness Track

Fun Fact: Melissa finds relaxation in the creative arts, her hobbies include, graphic design, photography and practicing music skills. She also enjoys honing her marksmanship skills.


Contact Melissa:

ShannenShannen Allado

Certification Coordinator

Department Role: Certifying benefits and communicates with the VA and university on behalf of students.

Experience: Certifying Official at Cal State Long Beach



  • B.A. in Public Health Policy with minor in Education and Asian American Studies, UCI
  • In Progress: Masters of Higher Education Program, CSUF

Fun Fact: Shannen loves to collect Disney Tsum Tsums

Contact Shannen:

Malofou Sagiao Jr.Malofou Sagiao Jr.

Educational Access Coordinator

Department Role: Outreaches to community colleges and military installations to provide information about transferring to Department Role: four year institutions.

Experience: NAVY Veteran, Started 1st Veterans Resource Center at Cypress Community College



  • A.A. in Human Services, Cypress CC
  • B.S. in Human Services, CSUF
  • In Progress: Masters in Social Work with emphasis in Military Families, USC

Fun Fact: Malo is one of 12 children in a family of 15. He has 8 sisters, 3 brothers, mom and dad and Wicket (Dog). He is of Samoan and Hawaiian heritage.

Contact Malo:

Nicole AlvarezNicole Alvarez

Office Assistant

Department Role: Assists interim Director and Coordinators with day to day administrative duties and supports the student staff with their roles and responsibilities

Experience: Office of Development Assistant at the University of Oregon, Academic Affairs at the University of Oregon, Administrative Assistant at Chapman University School of Business

  • B.A. in American Studies with minor in Comparative Religion, CSUF

Fun Fact: Nicole enjoys, hiking, being outdoors, exercising, reading, writing, cooking, spending time with family and friends, exploring new places, and learning about other cultures.

Contact Nicole: