Frequently Asked Questions (FAQs)
Navigating our FAQs
This FAQ section is intended to provide quick access to information for current and recently admitted students.
For ease of navigation, the FAQs are arranged and color coded by benefit type:
- General Registration Questions (No Color)
- VA Chapter Benefits Questions (Blue)
- Cal Vet Fee Waiver Questions (Orange)
- DoD Tuition Assistance Questions (Beige)
- Residency (White w/ Blue)
When can I register for courses?
Enrollment for each semester is assigned by enrollment appointment. You are able to register during the earliest appointment/window you are assigned for that term (you will have multiple dates assigned).
Upcoming Enrollment Dates :
Winter 2021: Starting as early as 10/12/2020. No priority registration for winter sessions. Enrollment appointments are assigned by class standing (senior, projected grad, etc.). Windows are visible now in your student center (see below).
Spring 2021: VRC/Veteran Group Priority window starts on 10/23/2020 for all eligible students (see "who is eligible for priority registration" to see if you are eligible). Students not eligible for our priority date are assigned enrollment windows by class standing and other statuses.
Note: If you are eligible for priority registration and your earliest enrollment appointment is after 10/23/2020, please contact us via email at email@example.com.
The appointment windows can be found in your Student Center as seen in the image below:
Who is eligible for priority registration?
Who is eligible?
- All veterans and current military who register with the VRC and provide proof of military service (DD-214, DD-2384, or active duty orders)
- Family members of veterans or current military who are actively using Chapter 33 or Chapter 35 benefits
- Note: Students using only the Cal Vet Fee Waiver are not eligible for priority registration through the VRC.
How does it work?
- Priority registration is available for Fall and Spring semesters only (no priority for winter/summer sessions).
- Priority registration windows are automatically assigned to all eligible, VRC-registered students.
- Please refer to the "When can I register for courses" question for upcoming registration windows and where to find your enrollment appointment window.
How do I use my VA education benefits for the current/upcoming semester?
First Time Using VA Benefits at CSUF?
I submitted my Certification Request Form for the current/upcoming semester, but have not been certified. What do I do?
Our department works to process certifications as early as possible to allow for timely processing once it reaches the VA. If you have submitted your Certification Request Form to firstname.lastname@example.org and received a confirmation of receipt, you will be certified in the order in which your submission was received.
If we are within 45 days prior to the semester starting and you have not received a VAOnce confirmation or see the "Good News. Vet Certification" hold on your student center, please contact us at the email above for further instructions.
Important: If we encounter issues/concerns when processing your certification request, we will reach out via your CSUF email address. Please ensure you check for messages from us prior to contacting our department for a status update.
I'm receiving withdrawal notices from Student Business Services, but I am using VA benefits. What do I do?
- Ensure you have submitted your Certification Request Form to the VRC for the current/upcoming semester. Once you are certified you will see a "Good New. Vet Certification" hold on your student center.
- If you have been certified and are still receiving notices, please follow the instructions below based upon your benefit type.
If you are using Chapter 33 (Post-9/11 GI Bill) or Chapter 31 (VRE):
- If you have "No Enrollment Cancellation" in the holds section on your student portal, no further action is required. You can disregard the withdrawal notices.
- If you are certifed under CH33 or CH31 and do not have the "No Enrollment Cancellation" hold, please let us know via email at email@example.com.
If you are using any other VA Chapter Benefit (35, 1606, 30):
- Student is responsible for paying tuition and fee charges prior to established payment deadlines for each semester to avoid being dropped for non-payment.
- Chapter 35 recipients can use the Cal Vet Fee Waiver (except those under Plan A) simultaneously to reduce the amount of fees that need to be paid by the deadline.
I have not been paid or received an incorrect payment from the VA for the current semester. Who do I contact?
VA Chapter Benefits (except Ch31/VRE) : Please call the GI Bill Hotline at 888-442-4551.
Chapter 31 (VRE): Please contact your VRE counselor directly.
Chapter 30 or 1606 (Montgomery GI Bill): Please ensure that you have verified your attendance using VA-WAVES. This can be accomplished over the phone at 1-877-823-2378 or electronically at this link to VA WAVES .
Note: If you have any difficulties making contact or have additional questions, please contact us via email at firstname.lastname@example.org
How many credits/units is considered full time for Winter and Summer sessions when using VA Chapter Benefits?
The number of units to be considered full-time under VA benefits will vary based upon term length and your status (undergraduate/graduate student) required for winter and summer sessions. Please see the tables below for more details:
Note: If you take less than full-time during a session, you can still be eligible for pro-rated monthly housing allowances/stipends (as applicable).
I want to take classes at another school that apply to my degree at CSUF. How can I certify those courses under my VA benefits?
Please submit the following documents directly to email@example.com:
- Parent School Letter Request Form
- Copy of course schedule at other college/university (proof of enrollment)
How do I get my books, supplies, and parking permit through Chapter 31 benefits (VRE, formerly Voc Rehab)?
During virtual operations, an email will be sent to students directly with instructions for purchasing books, supplies, and parking. This email will be sent no later than 2 weeks prior to the start of a term or within 2 business days of processing your Certification Request Form for that term (whichever comes first).
What is the Cal Vet Fee Waiver (or College Fee Waiver for Veterans Dependents)?
CalVet Fee Waiver (also known as the College Fee Waiver for Veteran Dependents) waives mandatory system-wide tuition at CSUF for eligible dependents of veterans. All applicants must meet California residency requirements to receive benefits.
Where to apply:
- Apply for the CalVet Fee Waiver at their local California Veterans Service Office.
- Submit the CalVet Fee Waiver award letter to the Veterans Resource Center (VRC) for processing for the approved academic year.
- Pay remaining fees prior to established payment deadlines for the specific term.
- Student is responsible for campus-based fees and other fees not covered by the CalVet Fee Waiver. For information on "campus-based fees", please refer to CSUF Tuition and Fees .
- CalVet Fee Waiver does not cover Winter and only covers Summer for certain programs. Please consult with the Advising Coordinator at the VRC for the list of programs covered by the waiver during the summer.
- CalVet Fee Waiver can only be used for state-supported programs; it cannot be used for programs and courses administered under Extension and International Programs (EIP)
How do I use the Cal Vet Fee Waiver at CSUF?
Submit a copy of your 2020-2021 Academic Year Fee Waiver Approval Letter from the California Veterans Services Office directly to us via email at firstname.lastname@example.org.
In the email please be sure to include the your CSUF ID number (CWID), CSUF email address, and phone number.
Note: The fee waiver must be applied for every academic year. If you have not applied for the waiver for the current academic year, please refer to Cal Vet Fee Waiver section on the Family Members page.
How long is the Cal Vet Fee Waiver valid for?
The Cal Vet Fee Waiver is approved by the Cal Vet county office for a particular academic year. In the case of our current academic year (2020-2021), the fee waiver would be automatically applied to the state tuition for Fall 2020 and Spring 2021.
Reminder: The fee waiver cannot be applied to Winter for any program and can only be applied to a select number of graduate level programs during the Summer session. If you are being "required" to take summer classes as a part of your program, please contact us at email@example.com to determine if your program is covered by the waiver during the summer sessions.
I have been approved for the Cal Vet Fee Waiver, but I still see a balance on my account and fees are due. What do I do?
Please ensure that you have provided a copy of your Cal Vet Fee Waiver approval to the CSUF Veterans Resource Center via email at firstname.lastname@example.org.
As a reminder, the Cal Vet Fee Waiver covers state tuition only and there will be "campus-based" fees remaining after the waiver is applied. The campus-based fees for 2020-2021 are $607.12 (exluding any one-time fees like orientation, etc) and this balance would need to be paid prior to established payment deadlines to avoid being dropped from courses for non-payment.
Does the Cal Vet Fee Waiver cover Summer or Winter sessions?
Winter Sessions: No.
Summer Sessions: No*.
*Certain Programs that "require" attendance during the summer sessions may be covered under the waiver. Please contact us at email@example.com to verify if your program is covered.
Does the Cal Vet Fee Waiver include a monthly stipend?
No. The fee waiver only waives the state tuition.
Students may qualify for the Dependent's Educational Assistance (Chapter 35) throug the federal VA.
How do I use DoD Tuition Assitance at CSUF?
Tuition Assistance (TA) is a benefit paid up to 100% for the tuition expenses to eligible members of the U.S. Armed Forces (active duty/reserve guard). Each branch has its own criteria for eligibility, obligated service, application processes and restrictions. Funding is paid directly to the institution by the individual branch.
- Register your account within your branch’s education system (GoArmyEd, AF Virtual Education Center, etc.).
- Register for courses at CSUF that fall within your Titan Degree Audit or graduate study plan
- Submit request for TA through branch system and download authorization once approved
- Complete VRC Tuition Assistance Form and submit electronically along with your branch authorization via email to firstname.lastname@example.org
- Pay remaining tuition/fees balance not covered by branch.
- Student is responsible for paying all remaining fees prior to established payment deadlines.
- Student cannot use Tuition Assistance and Chapter 1606 benefits for the same courses
- Student's interested in using Post-9/11 GI Bill and TA simultaneously should consult with the Advising Coordinator at the VRC.
I am having difficulty with my branch's Tuition Assistance authorization platform (GoArmyEd, AF Virtual Ed Center, etc). What do I do?
The first step is to contact your Educational Liaison Officer or installation education office. If you do not know their contact information, please reach out to your direct supervisor.
The next step is to contact the help desk for the system your education office is having you use.
If your concerns are not resolved by the options above, please send an email to email@example.com and we will assist you with troubleshooting.
I am qualified as a non-resident, do I qualify for a non-residency fee waiver?
To apply for the non-resident tuition fee exemption, complete/submit the following to firstname.lastname@example.org :
- Residency Questionnaire
- Proof of CA physical residence (CA driver's license, renter/lease agreement, etc)
Who may be eligible for the Non-Resident Tuition Fee Exemption?
- Current service member stationed in California on active duty (or served in California for more than one year)
- Spouse/child of current active duty service member stationed in California
- Veteran using Post-9/11 GI Bill (Chapter 33) or Montgomery GI Bill (Chapter 30) who lives in California and separated/retired within 3 years (from a period of service of 90 days or more)
- Spouse or child of a veteran using the Post-9/11 GI Bill® Transfer of Entitlement (Chapter 33 TOE) who lives in California and enrolls in CSUF within three (3) years of transferor's separation/retirement (from a period of service of 90 days or more).
- Spouse or child using benefits under the Marine Gunnery Sergeant John David Fry Scholarship who lives in California and enrolls in CSUF within three (3) years of service member's death in the line of duty (from a period of active duty service of 90 days or more).
Additional Information on California Residency and Non-Residency Exemptions:
If you have not been living in California for at least one year and do not qualify under the exemptions above, you may have to pay the additional tuition costs for non-residents .