After Graduating from CSUF in June 1999, Matt moved from a computer lab in Student Affairs to the Titan Help Desk. While employed at Information Technology he has helped plan and implement several campus projects including the campus tour and rollout/refresh. This was accomplished alongside his phone and feild support duties and installing computers. Now as field support lead, he keeps campus computers running by supervising the assignment and completion of help desk tickets. Furthermore he implemented a newer, more responsive set of escalation schemes by integrating the use of Outlook public folders and a proprietary ticketing system. Matt takes pride in his work and feels his personal responsibility is to satisfy the computer needs of Cal State Fullerton's various clients whether it be faculty, staff, or students.