Complaint Procedures
Once a student has been declared eligible for reasonable accommodations at CSUF, the departments
and faculty members are bound legally to honor prescribed accommodations.
If a faculty member has questions about the appropriateness of a prescribed accommodation,
he or she should contact the appropriate DSS staff member for consultation. If questions
are not resolved, the faculty member should submit a written request for informal review
to the department chair within five days. Informal resolution may also include input from
the school dean, assistant dean for student affairs, CSUF ombudsman, and/or the ADA/504
compliance officer. If an informal resolution is not successful, the ADA/504 compliance
officer will initiate a formal investigation of the complaint within two weeks. The department/faculty
will be asked to demonstrate: (a) that the accommodations would cause undue hardship; and
(b) that the authorized adjustment would fundamentally alter the program of instruction
being pursued by the student. The accommodations must be provided for the student unless
they are officially set aside or modified. A faculty member cannot refuse to make accommodations
for a student once they have been prescribed. At the conclusion of the investigation, the
ADA/504 compliance officer will report the findings to the president, whose decision will
be final.
Students and faculty alike are encouraged to seek the expertise and guidance of the experienced
professionals in DSS regarding the implementation of reasonable accommodations at CSUF.
Such proactive consultation may help prevent unpleasant and unnecessary conflicts.
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