Frequently Asked Questions
When are SOQs administered?
In a semester long course, SOQs are made available from the week 12 through week 14 of instruction
How can faculty view their response rates?
Response rates can be viewed in the Explorance Blue Dashboard beginning day 2 of the SOQ window; guides linked here.
How can faculty increase their response rates?
Per the UPS, instructors may allocate instructional time for students to complete their SOQs. Instructors may also offer encouragements to the entire class based on course response rate, as specified in the course syllabus.
Where can faculty access their SOQ reports?
Faculty can access their reports:
- Through the Faculty Student Success Dashboard (FSSD); instructions linked here
- After the launch of Explorance Blue, reports (beginning with Summer 2024 data) will also be accessible in the Canvas 'SOQ' link in the left-hand navigation menu.
What if there's a blank page or error when trying to access reports in FSSD?
Please clear your cache, close your browser and try again. If you are still encountering issues, please contact SOQ@fullerton.edu.
Where can Chairs and Deans view department SOQ reports?
Reports can be accessed in the Portal via OnBase; instructions linked here.
If you do not have access to OnBase, please contact SOQ@fullerton.edu so permissions can be granted.
Can a student edit their SOQ responses?
No. Once a student completes an SOQ, the responses are final. Because responses are confidential, our office cannot edit or delete responses, nor can we provide an additional survey to any student.
Can departments dispose of paper SOQ forms?
Please contact the FAR Office for guidance on disposing of completed paper SOQ forms. Note that all paper surveys administered from Fall 2008 to present are available digitally in the Faculty Student Success Dashboard.
