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 California State University, Fullerton



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DIY:Do It Yourself

Online Self-Service Tools

OnlineHelpFaculty, Staff and Students have access to several online self-service tools via the campus Portal.  You can use this feature to contact IT Helpdesk via online chat or opening up a problem ticket directly for IT.  You can also track the status of any problem tickets you have open.

To access the Online IT Help:

  1. Login to
  2. Click on Online IT Help
  3. You will be prompted to login once more.
  4. Once logged in:
    • To initiate a chat click on Live Chat
    • To create a problem ticket click on Something Broken
    • To view the status of your problem ticket click on Incident Status

Faculty/Staff Wireless & Mobile Support

Faculty/Staff are able to connect to the wireless network on campus on both their laptop and smart phone device. You can also sync your campus email to your smart phone. Please refer to the following manuals for more information:

Wireless Connection Instructions
Operating System Video Tutorial
Windows 7 Windows 7 video
Mac OSX Mac OSX Video

Smart Phone Setup Instructions

  1. To connect to the wireless network go to
    Android Wireless Instructions iOS Wireless Instructions Blackberry Wireless Instructions
  2. To sync your campus email with your smart phone:
    Android Email Instructions iOS Email Instructions Blackberry Email Instructions

iPad Support

Mobile Site for Campus iPad Support:

Student Email and Wireless Support

Students are able to connect to the wireless network on campus. They can also connect to network printers located in the library in order to print. Please refer to the Student Genius Corner for more information.

Outlook/Entourage Support

How to configure a mail client like Outlook or Entourage for the Faculty/Staff email accounts:

  1. Configure Mac Office 2008/Entourage
  2. Outlook for Mac (on campus/off-campus)
  3. Outloook anywhere for PC (off-campus)

 Remote Desktop Access (VPN) (Faculty/Staff)

In order to remotely access your computer (from home or other site off-campus), go to  After you log into the web page with your campus username and password, the wizard will walk you trough any necessary software installations and you will be able to connect to various campus network resources.

For detailed insturctions on how to use the SSL VPN, as well as answers to other frequently asked questions, click on SSL VPN FAQs.

Virutal Computer Lab (VCL)

Virtual Computer Lab (VCL) allows CSUF students, faculty, and staff to access university-licensed computer applications via the internet.

  1. How to login?
    • Use your campus username and password
  2. What are the VCL Requirements?
  3. How to use VCL?
  4. VCL FAQs