This page uses javascript to help render elements, if you have problems please enable javascript.
 
Skip to main content
 
 
 
 
 
 
You are now inside the main content area
 
 
 
left col

Zoom Phone

The Division of Information Technology has selected Zoom Phone to be the campus' next-generation unified communications solution.  The Zoom Phone is an addition to the advanced unified communication platform that the campus has already adopted for video conferencing.

right col
 
 
 
left col

IT Help Desk

Email: Helpdesk@fullerton.edu

Call: (657) 278-7777

Chat: in Campus Portal, use Online IT Help

Telecommunications

Email: telecom@fullerton.edu

Call: (657) 278-4357

Device Request Assistance:

Call:  (657) 278-8800

Pickup Location:
Pollak Library South Loading Dock  PLS-48A
(Approved requests only)

right col
 
left col

zoom phone logo

Zoom Phone made simple

The implementation of Zoom Phone makes your laptop and headset combined the new standard as your campus telephone. Your current headset will continue to work with Zoom Phone; however, if you do not have a headset, please request one. 

Zoom Phone will allow faculty and staff to receive and place calls, check voicemail, and send and receive text messages from anywhere they have an internet connection.

right col
 
 
left col

Need a Headset?

You can get a headset if you don't already have one.  Submit the self-service request form and if approved IT will provide you with one.

Faculty / Staff required - this is self service, no DITC requests on behalf of individuals allowed.  For more information read details on our device requests page.

Device Requests

right col
 
left col

Zoom Phone showroom

A Zoom Phone Showroom is avalable in the Academic Technology Center (ATC), Pollak Library South, Second Floor - PLS-237. 

The Showroom provides a comprehensive Telephony experience and showcases various Zoom Phone options. You are invited to view the Showroom at your convenience, however, to meet with an IT Trainer to demonstrate the functionalities, and features, we ask that you make an appointment by sending an email to ittraining@fullerton.edu.

The Showroom is available Monday - Friday, from 8:00 AM - 5:00 PM.
Closed during the lunch hour 12 - 1PM

Why Zoom Phone?

zoom phone user interface. Showing phone and laptop displays

right col
 
 
left col

Platform benefits:

  • Single application for video, voice, conference, and voicemail.
  • Single sign-on for all your unified communications.
  • One environment, one login, one vendor, and one support.

Mobility and Portability benefits:

  • Call-flip, move laptop softphone call to mobile app.
  • Office phone number and extension calls can be anywhere.

Call features:

  • You have control of your office number.
  • No more reset voicemail password or softphone password.
  • Voicemail messages will automatically be transcribed
  • Accessibility features
  • Fully customize call handling, greeting messages, call forward, and call control.
right col
 
left col

Zoom Phone SMS

Zoom Phone SMS allows you to send and receive text message (SMS) using the Zoom desktop client, mobile app.

10DLC SMS

  • 10DLC is a 10-digital phone number.  example (657) 278-7777
  • 10DLC  SMS is messages sent from a 10DLC to receipients shows a 10-digit number as the sender.  Unlike toll-free number (5-digit or 6 digit number short-code), 10DLC  supports both transactional and promotional messaging.  
  • Please visit  SMS Terms and Conditions  for more information
right col
 
left col
right col
 
 
left col

Frequently Asked Questions

Where is Zoom Phone Webinar Recordings?

11/28/2022 - Zoom Phone Webinar

11/28/2022 - Webinar FAQs

12/05/2022 - Zoom Phone Webinar

12/05/2022 - Webinar FAQs

What are the different types of Zoom Phone plans?

Zoom Phone Basic Plan

Unlimited internal (campus-only extension) calling, Voicemail, and Zoom calling features.

Zoom Phone Pro Plan

Unlimited inbound and outbound calling within USA and Canada, SMS, Voicemail, and Zoom calling features.

Zoom Phone common area phone Plan

Unlimited internal (extension) calling, Voicemail, Zoom calling features, outbound 911 calling. 

Who is eligible for Zoom Phone?

  • Any State full-time staff and full-time faculty.
  • Part-time staff and faculty can obtain Zoom Phone Basic license and an extension.

What happens to department's vacant number after transitioning to Zoom Phone?

We are taking back the vacant number or phone number that has not been used.  

Can I request Pro Plan for part-time staff or keep the vacant number?

Yes, please reach out to your DITC, to submit a request for approval.

What new equipment will be deployed to support Zoom Phone App?

Please submit a request for a headset if you do not have one. 

Will we be able to use 4-digit extension dialing?

Yes, 4-digit dialing support in Zoom Desk phone and softphone.

How do I retrieve my old voicemail after transitioning to Zoom Phone?

Your old voicemail will stay in the Clearspan System.  

You can retrieve it by dialing +1 (657) 278-2525.

How was it determined who got a desk phone?

Shared Office and Office Front Desk will get a desk phone. 

Your laptop and headset combined to become the new campus Desk phone.

What if I need a desk phone?

If accommodation is needed, a desk phone will be assigned to you.  Please reach out to your DITC, to submit a request for approval.

What do we do, in the event of power outage, and I don’t have a phone?

Campus emergency procedures will remain, your laptop (Dell/Mac) should have enough battery power up to 10 hours.  

 

Training and Zoom Support

Zoom Phone Features:

Zoom Support

Learn more about features and settings on the Phone User Settings support page from Zoom Support.

right col
 
 
 
left col

Private Office

  • Embrace softphones with a mobile-first unified communication platform.
  • Your laptop and headset combined to become the new standard as your campus phone.
  • Submit a request for a headset if you do not have one.  Please contact your Department IT Coordinator if you are unsure how to request one. 
  • Ease of use, access meetings, phone, and SMS capabilities all on the Zoom app.
  • Environmentally friendly.  Use your laptop and headset without the need for additional hardware sitting on your desk. 
  • Voicemails can be forwarded to email, and voicemails can be accessed from the Zoom application. 

private office setting, a staff using headset with laptop to use zoom phone

Shared Office

  • Common Share office for part-time faculty and department. 
  • IT will replace Aastra desk phone with a Zoom Phone, Poly Edge E series.
  • Each Part-Time Faculty will be assigned an extension for voicemail and campus-only calls. 
  • Each part-time faculty member will have a dedicated extension for voicemail and campus-only calls.
  • Shared office inbound calls will route to each voicemail and can be accessed from your Zoom App. 

shared office setting a dedicated shared zoom phone in part-time faculty office

Office Front Desk

  • Department or College Front Desk phone with Call attendants setup.  
  • IT will replace Aastra desk phone with any side card will be upgraded to Zoom Phone, Poly Edge E series that support 12 lines.
  • Intelligent call routing and call controls.
  • Call queue, call delegation, and advanced calling monitoring features can be enabled as needed. 

front desk setting a reception, college or department's front desk

right col