Frequently Asked Questions
On this page you will find answers to questions you might have about the TitanCard. Reading this page will help you learn how to use your TitanCard.
How do I get a TitanCard?
Come to the TitanCard service desk located in the Pollak Library or Irvine Center, fill out an application, and present a picture I.D.
Please visit the "Getting a TitanCard" page for instructions.
What is a TitanTender Account ?
Your TitanCard serves as a stored value card. Money that is stored on your card is called TitanTender. Every TitanCard issued has this functionality automatically available, there is no need to open a checking account to use TitanTender.
TitanTender can only be used on campus. This is beneficial for parents who want to ensure that funds are used for campus life only since you can only spend as much TitanTender as you have on your card. You won't have to worry about overdraft fees, credit card bills, and interest payments!
TitanTender is the only payment accepted on campus for printing and copying in campus labs, credit cards and debit cards are not accepted.
Where Can I Use My TitanCard?
When used as a stored value card, the TitanCard can be used on campus for various services. It can be used to purchase your books and school supplies, to buy food at the eateries on campus, to gain access to computer labs, print, and copy in the Pollak Library.
TitanTender can be used at the following locations:
Food Court, Titan Bookstore, Titan Billiards and Bowl, The Gastronome, Admissions and Records, Digital Print Services, Starbucks, Brief Stop, Carl's Jr., Nutwood Café, LH Express, and Irvine Bookstore.
What Do I Do if I Lose My TitanCard?
Lost cards should be reported immediately. You can report a lost card by coming to the TitanCard office or by going to your portal. Your card will be de-activated as soon as the TitanCard office has been notified.
The TitanCard office is not responsible for any lost funds. If your lost card is found by the TitanCard office we will notify you as soon as possible. You can come into the TitanCard office to get a replacement card.
There is a $10.00 replacement fee for lost or damanged cards. Please review the Terms & Conditions for more information. If your card is linked to a U.S. Bank checking account, please contact 24-hour customer service by calling 1-800-USBANKS (872-2657). U.S. Bank will immediately deactivate the ATM portion of your TitanCard.
Once you get a replacement card from the TitanCard office, please stop by the U.S. Bank branch on campus to have your new card attached to your checking account.
How Do I Check the Balance On My TitanCard?
You first need to log into the Campus Portal
. From there you will find a link to the TitanCard services. Your balance is presented along with several other options including adding money to your card, your transaction history, and reporting a lost or stolen card.
How Do I Add Money To My TitanCard?
At the Fullerton Campus you can add money to your TitanCard at the TitanCard office, located on the first floor, south side of the Pollak Library.The TitanCard office accepts cash, checks or credit cards (American Express, Discover, MasterCard or Visa).
You may also add money to your TitanCard by using the Valueport Machine (accepts cash only) located on the first floor, north side of the Pollak Library. In addition, you may add money to your TitanCard via your student portal by using your credit card. Note: there is a 2.75% service fee when adding money online through your portal.
At the Irvine Campus you can add money to your TitanCard online through your student portal. If assistance is needed, please visit the Irvine TitanCard office located in room IRVC1-144. For information regarding office hours please refer to the Irvine Campus website
.
Do I have to buy a meal plan to use the Gastronome?
Residence Hall students must purchase a meal plan through Housing and Residence Life
, which includes declining balance dollars. These meal plans and declining balances may only be used at the Gastronome and the Community Market.
Students living off-campus may use TitanTender to purchase meals at campus food establishments including the Gastronome. TitanTender is less restrictive than a meal plan; however, faculty, staff, and non-residence hall students may purchase voluntary meal plans through the Gastronome website
.
