Welcome to Counseling & Psychological Services

Counseling and Psychological Services (CAPS) strives to help students achieve their academic, professional, and personal goals. Counselors can help students improve coping skills, strengthen personal relationships, navigate the college transition, recover from traumatic experiences, and engage in self-exploration. CAPS offers brief counseling for individuals and couples, group counseling, psychiatric services, referrals, crisis intervention, and workshops to eligible CSUF students. CAPS counselors are also available to consult with faculty and staff about concerns related to student mental health. In addition, CAPS is home to an APA-accredited Doctoral Internship in Health Service Psychology for doctoral-level graduate students in clinical and counseling psychology programs.


Dear Titans,

We have been following the news closely and we know that many of you have as well.  We want you to know that we at Counseling & Psychological Services (CAPS) are devastated and our hearts break while we watch the anti-Black violence occur across our country.  We also want you to know that we are here for you. CAPS is here to listen, to be supportive, and to help you process your grief, trauma, anger and any other type of reaction or emotion that you might be experiencing.

CAPS’ is encouraging any student to reach out for services. We are currently operating virtually but are available 24/7 by phone (657-278-3040) for a student to speak with a crisis counselor. Students can also call the front desk at 657-278-3040 to schedule an appointment with a therapist that can be conducted through Zoom.  Students also have access to YOU@Fullerton (https://you.fullerton.edu/) where they can access a wealth of mental health resources. Please visit for more information: https://www.fullerton.edu/caps/


CAPS Staff

CAPS COVID-19 Response


Due to unprecedented circumstances surrounding COVID-19, CAPS will be providing limited services.


Effective 4/6/2020, for enrolled students who have not had a CAPS appointment in the last academic year, please call the CAPS front desk (657) 278-3040 Monday through Friday between 9 a.m. to 5 p.m. to schedule an initial consultation appointment. 

All initial consultation appointments are conducted through Zoom. If students do not have Wi-Fi or a laptop, at home devices may be available from the university if students contact the Dean of Students office.

Please make sure to engage in Zoom sessions only from a private location where you will not be overheard or interrupted.


Initial Consultation Instructions:

To ensure minimal exposure to the COVID-19 for our student body, CAPS services will be provided via Zoom. Please make sure to engage in Zoom sessions from a private location where you will not be overheard or interrupted. If connecting through Zoom on your smart phone please download the Zoom app before the session begins. We appreciate your flexibility.

Paperwork will be available to complete 1-hour prior to your appointment time.

Please log into Zoom at your scheduled appointment time regardless if you have finished the necessary paperwork.


  1.  At the start of your appointment time, log into your Titan Health Portal using your school email and password.  You will be prompted to enter your date of birth.
  2. Once you are logged in, please FIRST complete the “Questionnaire” which can be found in the Appointments section/tab of your health portal. THEN complete the “CCAPS Survey” which can be found in the Survey section/tab.
  3. You will then receive a secure message (under “Messages”) with a link to your scheduled Zoom meeting. Click the link to connect with your counselor.


Mental Health Crisis:

Call CSUF CAPS at (657) 278-3040 to speak with a crisis counselor

In case of an immediate emergency, call 911 directly or go to nearest emergency room

Counseling Mental Health Services:

  1. In an effort to reduce the spread of COVID-19, CAPS is encouraging students to call CAPS instead of coming to CAPS in person. CAPS Counseling Providers are working remotely with limited hours 9 a.m. - 5 p.m. CAPS Providers will only respond to you from 9 a.m. to 5 p.m.
  2. Current CAPS therapy Students: Please contact your CAPS provider by phone or email to schedule an appointment. CAPS is continuing to provide ongoing therapy sessions for students.

  3. Insurance : Contact your insurance or Medi-Cal to obtain your behavioral health benefits and obtain In-Network referrals from them. In order to do that, call the number on your insurance card, that is listed as Member Benefits, Behavioral Health or Mental Health. Request information regarding your deductible and copay for weekly outpatient therapy. Ask for In-Network referrals to call and make an appointment. If you cannot afford your deductible or copay, please see other options below. You can ask or request referrals for telehealth resources.
  4. Low cost referrals : For counseling in the community, below is a limited list of low-cost counseling services. For a more comprehensive list, please look on CAPS Website under Resources. Please ask for sliding scale options. Be sure to leave a voicemail. If you have not heard back from them after 3 days, call again:
    1. Hope Counseling Center ($5 per session for CSUF students)
      2400 E. Katella Ave. #900
      Anaheim, CA 92806
      714-879-3901 ext. 1266
    2. Crescent Clinic (Free counseling for low-income or uninsured individuals)
      2180 W. Crescent Ave.
      Anaheim, CA 92801
    3. Brea Resource Center ($35 intake---$15 per session, for all other sessions after intake)
      695 E. Madison Way
      Brea, CA 92821
    4. Dial 2-1-1 on phone
      211 provides information and referrals for mental health services in the area that you live. You can also log on to 211.orgOpens in new window for further information.
  5. Psychology TodayOpens in new window : Go to the website, select Find a Therapist on top of page, and enter your zip code. Utilize filters to narrow your search. If a sliding scale is needed, click on a provider and scroll to finance section.


Students CURRENTLY receiving psychiatric services from CAPS:

  1. In an effort to reduce the spread of COVID-19, CAPS is encouraging students to call CAPS instead of coming to CAPS in person. CAPS Psychiatric Providers will be in office at least twice a week and with limited hours 9 a.m. - 5 p.m. Normal appointments will not be continued at this time. Providers will only be available via phone to answer questions or for refills*. Please leave your provider a voicemail if you have questions about your psychiatric medications or if you need a refill**.
    1. *CAPS front desk is only available 9 a.m. - 5 p.m. Monday through Friday to put you through to your provider’s voicemail.
    2. **CAPS Providers will only respond to you from 9 a.m. - 5 p.m. when they are in the office.


Self Help Resources:

  1. Visit YOU @ FullertonOpens in new window for a wide variety of self-help and mental health resources
  2. Utilize coping skills practiced in session: Deep breathing, journaling, mindfulness, taking a walk, call/text a friend
  3. Apps:
    1. CALM
    2. Stop, breathe, and think
    3. Headspace
    4. Mindfulness App
    5. Insight timer 


Taking Care of Your Mental Health during the CoVID-19 Infectious Disease Outbreak

Infectious disease outbreaks, including Coronavirus (COVID-19) created a new type of crisis with a great deal of uncertainty about the nature of the disease, its spread, and its impact. This will understandably, affect individuals’ emotional and mental health wellbeing- even among those who have not been directly exposed to the disease. Reactions to a crisis can appear very different from person to person and can occur at any time. Please consider the following recommendations for promoting your mental wellbeing during this time.

Things you can do to support yourself:

  1. Staying Informed. Obtain the latest information during an infectious disease outbreak from credible and reliable sources of information. Up-to-date, accurate recommendations regarding disease prevention, self and family care, and travel guidance can be found at the following websites:
  2. Limit media exposure. Turn off the television and/or alert messaging on your phone if it is increasing your distress. Exposure to media can be healthy or unhealthy, for some individuals knowing helps to feel a sense of control over the situation while for others it may reinforce anxiety and fear. Research has shown that excess media exposure to coverage of stressful events can result in negative outcomes, use trusted resources to gather the information you need then turn it off if it’s causing stress.
  3. Anticipate stress reactions. Emotional distress is common and normal in the context of uncertainty and potentially life-threatening situations, such as COVID-19 pandemic.
  4. Recognize the signs of distress. Stress can present itself in different ways including physical, emotional, or cognitive ways. One common response for young adults is a feeling of invincibility and or emotional detachment which can lead to behaviors that May significantly increase risks.
    • Some other common reactions include:
      • Excessive worry, hard to stop thinking about what happened
      • Sleeping Issues; having trouble sleeping or staying asleep
      • Ruminating
      • Hypervigilance; getting up to check the news or check on family
      • Difficulty relaxing
      • Muscle tension
      • feel keyed up or on edge
      • Increased alcohol, tobacco, or drug use
      • Irritability with emotional outbursts
      • Wanting to be alone/difficulty communicating
      • Crying frequently
      • Inability to feel pleasure
      • Feeling detached or numb
      • Changes in energy level
    • Some common physical responses can be: diarrhea, aches and pains, and appetite changes
    • Some common feelings are: sadness, guilt, anger, fear, and anxiety
    • Some common cognitive responses can be: memory issues, confusion, indecisiveness and decreased concentration
  5. Try different strategies to reduce distress. There is no right or wrong way to deal with this stress. The strategies that will work for you will be yours, what works for you may not work for others. It is important to keep at it and try different things. Some strategies can include:
  1. Being prepared (e.g., developing a personal/ family plan for the outbreak).
  2. Educate yourself about preventive measures hand-washing technique, cough etiquette, to more complex medical recommendations for prevention, diagnosis, and treatment.
  3. Talking to loved ones about worries and concerns, know that your feelings are normal and others may be experiencing them too. Connect with friends and family in novel ways if you’re isolated. Connect with those you feel closest to for support.
  4. Schedule positive activities. Do things that are enjoyable, even if you don’t feel like it. Like listening to music, exercising, practicing breathing routines, spending time in nature or with animals, journaling, or reading inspirational texts are some simple ways to help manage emotions.
  5. Take time to renew your spirit through prayer, meditation or helping others.
  6. Eat a balanced and nutritious diet.
  7. Get enough sleep every night. We know sleep is restorative reduces anxiety, helps learning, helps problem solving, and allows the brain to rest. Even short periods of sleep deprivation can be troublesome.
  8. Engage in exercise as much as possible for overall good health and to help reduce stress too.
  9. If possible stick to your usual daily routine.

Phone  (657) 278-3040  |  Location  Student Wellness (SHCC-East)