Instructions

 

Due to unprecedented circumstances surrounding COVID-19, CAPS will be providing Telehealth (Zoom or Phone) services. We do not provide text (SMS)-based or email therapy.

 

Enrolled students who have not had a CAPS appointment in the last academic year, please call the CAPS front desk (657) 278-3040 Monday through Friday between 9 a.m. to 4 p.m. to schedule an initial consultation appointment.

All initial consultation appointments are conducted through Zoom. If students do not have Wi-Fi or a laptop, at home devices may be available from the university if students contact the Dean of Students office.

Please make sure to engage in Zoom sessions only from a private location where you will not be overheard or interrupted.

 

Initial Consultation Instructions:

To ensure minimal exposure to the COVID-19 for our student body, CAPS services will be provided via Zoom. Please make sure to engage in Zoom sessions from a private location where you will not be overheard or interrupted. If connecting through Zoom on your smart phone please download the Zoom app before the session begins. We appreciate your flexibility.

Paperwork will be available to complete 1-hour prior to your appointment time.


Please log into Zoom at your scheduled appointment time regardless if you have finished the necessary paperwork.

 

  1. At the start of your appointment time, log into your Titan Health Portal using your school email and password.  You will be prompted to enter your date of birth.
  2. Once you are logged in, please FIRST complete the “Questionnaire” which can be found in the Appointments section/tab of your health portal. THEN complete the “CCAPS Survey” which can be found in the Survey section/tab.
  3. You will then receive a secure message (under “Messages”) with a link to your scheduled Zoom meeting. Click the link to connect with your counselor.

 

Mental Health Crisis:

Call CSUF CAPS at (657) 278-3040 to speak with a crisis counselor

In case of an immediate emergency, call 911 directly or go to nearest emergency room

 

Counseling Mental Health Services:

  1. In an effort to reduce the spread of COVID-19, CAPS is encouraging students to call CAPS instead of coming to CAPS in person. CAPS Counseling Providers are working remotely with limited hours 9 a.m. - 5 p.m. CAPS Providers will only respond to you from 9 a.m. to 5 p.m.
  2. Current CAPS therapy Students: Please contact your CAPS provider by phone or email to schedule an appointment. CAPS is continuing to provide ongoing therapy sessions for students.
  3. Insurance : Contact your insurance or Medi-Cal to obtain your behavioral health benefits and obtain In-Network referrals from them. In order to do that, call the number on your insurance card, that is listed as Member Benefits, Behavioral Health or Mental Health. Request information regarding your deductible and copay for weekly outpatient therapy. Ask for In-Network referrals to call and make an appointment. If you cannot afford your deductible or copay, please see other options below. You can ask or request referrals for telehealth resources.
  4. Low cost referrals : For counseling in the community, below is a limited list of low-cost counseling services. For a more comprehensive list, please look on CAPS Website under Resources. Please ask for sliding scale options. Be sure to leave a voicemail. If you have not heard back from them after 3 days, call again:
    1. Hope Counseling Center ($5 per session for CSUF students)
      2400 E. Katella Ave. #900
      Anaheim, CA 92806
      714-879-3901 ext. 1266
    2. Crescent Clinic (Free counseling for low-income or uninsured individuals)
      2180 W. Crescent Ave.
      Anaheim, CA 92801
      714-399-4575
    3. Brea Resource Center ($35 intake---$15 per session, for all other sessions after intake)
      695 E. Madison Way
      Brea, CA 92821
      714-990-7150
    4. Dial 2-1-1 on phone
      211 provides information and referrals for mental health services in the area that you live. You can also log on to 211 org for further information.
  5. Psychology Today: Go to the website, select Find a Therapist on top of page, and enter your zip code. Utilize filters to narrow your search. If a sliding scale is needed, click on a provider and scroll to finance section.

 

Students CURRENTLY receiving psychiatric services from CAPS:

  1. In an effort to reduce the spread of COVID-19, CAPS is encouraging students to call CAPS instead of coming to CAPS in person. CAPS Psychiatric Providers will be in office at least twice a week and with limited hours 9 a.m. - 5 p.m. Normal appointments will not be continued at this time. Providers will only be available via phone to answer questions or for refills*. Please leave your provider a voicemail if you have questions about your psychiatric medications or if you need a refill**.
    1. *CAPS front desk is only available 9 a.m. - 5 p.m. Monday through Friday to put you through to your provider’s voicemail.
    2. **CAPS Providers will only respond to you from 9 a.m. - 5 p.m. when they are in the office.