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July 2005
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Training and Support

CMS End-User Training and Support

CMS training will be delivered with a “just-in-time” approach, meaning that users will be trained just prior to the release of CMS functionality. Because CMS HR is being rolled out in phases (release dates are planned for August, October, and February), users will receive their training in early August, September, and January. Several types of trainings will be offered, including small group classes, one-on-one sessions, customized department classes and web-based tutorials. Refresher classes and open lab sessions will also be offered for users that would like additional support.

The CMS team has been working with representatives from each division to ensure that all system users will receive the right access at the right time. If you have been identified as a CMS user, the CMS team will contact you to schedule your training session. During your session, you will receive your user ID for access to the system, training on basic navigation in CMS and on any other functionality you will be using in the system. You will be provided with a customized training guide, quick reference guides, and information on the online resources and tools that are available to you. Just as with any other application on campus, users should contact the Help Desk at extension 7777 for technical help with CMS.

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