Training for distributed functionality to the campus began in December
and will finish the end of February.
Part-Time Faculty (PTF) training began on December 19 and will
conclude on February 24. Almost 70% of employees required to have
this access completed their training and are using CMS to hire
part-time lecturers, graduate assistants and teaching associates.
- Student Worker
(SW) training began January 18 and will conclude on February 27.
Approximately 43% of the employees who will receive this access
have already attended.
to either of these functionalities will not be granted until the
required course(s) have been completed.
An optional class, Roster, CWID Search and Query (RCQ) is offered
to employees that have access to PTF and/or SW. But, for employees
who only have Roster, CWID Search and/or Query Access they are
required to attend RCQ training before receiving CMS access.
- Leave Accounting
for Department Timekeeper training finished on January 5. Approximately
91% of all timekeepers on campus have been trained. Monthly training
sessions will be offered for new timekeepers and for those that
would like a refresher course. The next available class will be
on February 24.
85% of all department chairs attended a special training session
where they were trained on part-time faculty and student worker
employees are able to view basic “Self Service” information
of themselves through CMS. An overview of what is available through
Self Service will be presented on Thursday, February 16, at 1:15
– 2:15 in PLN-130 during Campus Technology Week.
register for any CMS class, sign on to your faculty/staff portal
then click the “Training” tab. Next, under CMS heading,
click “Register for Training”. Select “My Required
Courses” tab where a list of all CMS classes that need to
be taken are listed. Finally, click “Enroll” next to
the class to find a date/time suitable to you.
Support for CMS will be handled through the Help Desk at extension
7777. If the Help Desk Representative cannot answer your question,
a ticket will be created and electronically sent to the appropriate
Help Desk received over 1300 calls during the month of November.
Over 70% of those calls were resolved in less than 8 hours. The
Titan Help Desk staff supports over 250 application programs throughout
the campus, including Blackberry, Blackboard, Internet Access, Windows
OS, SIS+, Portal, MS software application programs (Excel, Word,
Publisher, etc), Safari, Firefox, Outlook, Informed Filler and that
is just a small list. Our staff has been trained on CMS issues and
will go the extra mile to ensure that you get the support you need
to perform your duties.