Exam Proctoring Services & Accommodations

Fullerton Campus


Office of Disability Support Services

Gordon Hall Room 101


Contact Information

David R. Guzmán

Exam Proctoring Program Coordinator

Email: dsstesting@fullerton.edu

Phone: (657) 278-3112

Hours: Monday - Friday: 8am - 5pm


Irvine Center


Office of Disability Support Services

Irvine Center Room 148


Contact Information

Patricia Oh

Student Accomm. Support Specialist

Email: irvinedss@fullerton.edu

Phone: (657) 278-1631

Hours: Monday - Thursday: 10am - 7pm

Friday: 8am - 5pm


 To send Letters of Accommodation

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Testing Accommodations & Exam Proctoring Policy


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Student Responsibilities

  • In order to schedule and take accommodated exams and quizzes at DSS, students must be:
  1. Connected with the Office of Disability Support Services (DSS)
  2. Currently enrolled in CSUF or Extended Education/Open University courses for the current semester or term
  3. And must have testing accommodations identified by a DSS specialist.
  • Students are required to send Letters of Accommodation (LOA) to instructors, prior to scheduling exams or quizzes at DSS. Students are encouraged to send LOA’s at the start of each semester/term or soon after their welcome meeting with a DSS specialist. 
  • Students are responsible for scheduling all testing appointments online on TITANable for all desired exams and quizzes proctored at DSS. Instructors are not responsible for scheduling exams or quizzes for students, with the exception of 'pop' quizzes. 
  • Students are expected to schedule and take exams and quizzes on the same day and time as the rest of the class. Requests to schedule for an alternate day and/or time will only be permitted if there is an administrative/scheduling conflict or due to a disability-related reason, upon which documentation from a licensed provider will be required in order to fulfill the desired request.             
  • Students are strongly encouraged to schedule regular test and quiz appointments on TITANable during the first two weeks of the semester, but no later than 72 hours prior in order to ensure priority seating. Requests without 72 hours' notice will be subject to the earliest DSS availability with instructor approval.
  • For Final Exams Week, students are highly encouraged to schedule all final exam week appointments on TITANable by the announced priority scheduling date for Final Exams Week (typically 4-5 weeks prior to Final Exams Week).


DSS Proctoring Procedures

In an effort to protect the integrity, confidentiality, and security of each exam and quiz proctored, DSS abides by the following proctoring procedures:

  1. All exams and quizzes administered at DSS are proctored/video monitored at all times, unless otherwise authorized by the instructor.
  2. DSS generally calculates extended time durations for students according to the full class period, unless otherwise clearly indicated on TITANable or communicated by the instructor.
  3. Delays in beginning an exam or quiz due to DSS operations or late delivery from an instructor will not reduce the student’s allotted time. The student will be granted their full time.
  4. DSS staff and student proctors only read and transcribe testing materials and content. They do not clarify, interpret, or modify questions or responses for students. 
  5. Changes or additions to any authorized tools or materials (i.e. calculator, notes, open book, etc.) to be utilized on an exam or quiz will not be made or allowed unless notification from the instructor has been received in the form of an email, phone call or in-person verbal exchange.
  1. Students who have questions or concerns about their exam or quiz must communicate them to DSS personnel right away in order to address them in a timely manner.
  2. DSS personnel will provide students support by either walking students to their classroom to ask their instructor questions or contacting the instructor on their behalf via email or phone.
  3. Students caught or suspected of any form of academic dishonesty or misconduct during an exam or quiz, will have their test and materials confiscated immediately. A detailed Student Conduct Referral Report will be submitted to the Dean of Students office outlining the details of the incident(s) and the student’s instructor, DSS specialist, and the DSS Director will be notified within 24 hours.
  1. All cell phones, smart watches and other unauthorized electronics or items are strictly prohibited at all times in testing rooms and on the student’s person while taking an exam or quiz, unless explicitly allowed by the instructor and communicated to DSS.
  2. All students’ personal belongings are to be stored in a locker or area designated by DSS. The office staff and proctors are not responsible for lost or stolen belongings or technology stored in the storing area while students are taking exams or quizzes.
  3. Food and drinks are not allowed in the testing rooms, with the exception of closed, bottled water, unless it has been identified as an accommodation by a DSS counselor.
  4. Aside from test materials and writing implements, only items identified as an accommodation or items authorized by the instructor are allowed in the testing rooms.
  5. All testing rooms and areas are equipped with clocks for students to monitor their testing time independently. If possible, DSS staff and proctors will provide 5-15 minute warnings, but this cannot always be guaranteed.


testing appointment Rescheduling Policy

Requests to reschedule a missed testing appointment with DSS will only be ma de due to:

1) a university-related scheduling conflict OR

2) an unforeseen, disability-related reason pertaining to the student's verified disability, impeding them from taking the exam at DSS on the scheduled date.

Examples of university-related, scheduling conflicts include, but are not limited to: conflicts with other courses/course-related meetings OR if the course instructor has rescheduled the exam for the entire class.  Direct notification from the instructor of the class date change will be required in order to change the scheduled date for a student's testing appointment at DSS.

For unforeseen, disability-related reasons, students will be required to submit emergency documentation to their DSS specialist explaining the reason for their missed appointment with DSS and the need to reschedule it.  Students must send their emergency documentation to dsspecialists@fullerton.edu and CC' dsstesting@fullerton.edu.  The DSS specialist will review the emergency documentation and will authorize or deny the rescheduling of the testing appointment at the DSS office.  After the reschedule has been approved by the specialist, additional approval from the course instructor will be required per the classroom makeup policy, if applicable, to fulfill the reschedule request.

For all other personal situations and non disabilility-related reasons, students are invited to make separate arrangements with the instructor outside of DSS to have the exam or quiz proctored in an alternate location and time.


Late Arrival Policy


Students are expected to arrive to the DSS office on time and begin exams or quizzes at the scheduled time.  As a courtesy, students are sent a reminder email the day prior to their testing appointment.  

If a student arrives late to DSS or arrives early but delays themselves from starting at the scheduled start time, the elapsed time will automatically be deducted from the student’s total time allowed.  This means that the scheduled end time will remain the same and will not be adjusted or extended.

Students who arrive significantly late or more to for an exam or quiz may be not be allowed to start and may be required to contact their instructor in order to receive approval to start late.  DSS will only administer the exam or quiz once the instructor has contacted and allowed DSS to do so.


Academic Dishonesty and Student Conduct

Due to DSS’s duty to uphold academic integrity during all test proctoring, all test-taking activities are monitored at all times.  Testing areas within DSS are equipped with video surveillance cameras and computer monitoring software.  All other testing areas are staffed with at least one proctor monitoring students at all times. 

Refusal to stop and surrender an exam or quiz when informed by a proctor that the allotted time has ended, is considered an act of misconduct and will be reported to the Dean of Students office.

Any incidents of academic dishonesty or student misconduct will be reported in the form of a Student Conduct Referral Report to the Dean of Students office and may result in disciplinary actions or sanctions as described in the Academic Dishonesty Policy (UPS.300.021) & Student Conduct Procedures (Executive Order 1098). 


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This site is maintained by Disability Support Services.

Last Published 6/16/20

To report problems or comments with this site, please contact dsservices@fullerton.edu.
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