Testing Accommodations


Instructions to schedule a midterm, exam, or quiz on TITANablePDF File Opens in new window

Instructions to schedule a Final Exam on TITANablePDF File Opens in new window


Please see our Frequently Asked Questions (FAQs) section below:

DSS Testing: General Information

Location and Contact

Gordon Hall - Room 101

Email: dsstesting@fullerton.edu

Summer/Winter Session Proctoring Hours

Monday - Friday 8:00AM-5:00PM

Regular Semester Proctoring Hours

Monday - Thursday 8:00AM-10:00PM

Friday 8:00AM-5:00PM


Finals Week Proctoring Hours

Monday - Thursday 7:00AM-10:00PM

Friday 7:00AM-5:00PM


Student FAQ's

  1. Is the DSS office open to take accommodated tests and exams this semester?

Yes, the DSS office is open to schedule and take accommodated exams for in-person and hybrid courses.

  1. What are the DSS office’s proctoring hours to take tests and exams?

For our updated proctoring hours, scroll up to the top of this page and refer to the 'DSS Testing: General Information' column on the right side.

  1. I’m taking an in-person course and my exams will be administered physically in the classroom proctored by my professor. Do I schedule testing appointments to take my accommodated exams in the DSS office?

Yes, if your course is in-person on campus and your classmates are expected to test in the classroom, students with testing accommodations may schedule testing appointments to take these tests with their accommodations in the DSS office.  Please follow the exam scheduling instructions to book all your semester testing appointments at the start of the semester.

  1. I'm taking an online course and my timed exams are being administered on Canvas but are not being proctored by my professor. Everyone in the class can take the exam from the convenience of any location they choose.  Do I need to or can I schedule testing appointments to take online exams for this course in the DSS office?

No, if the class is not being proctored during the exam, then there isn’t a need to be proctored face-to-face in person by the DSS office.  DSS prioritizes its testing space only for face-to-face exams and tests that must be proctored based on course standards.  If the exam is only timed on Canvas, then the professor only needs to make sure that your extended time is set for you on Canvas. 

  1. I’m taking a hybrid course with select test dates for in-person exams on campus. Do I schedule accommodated testing appointments and take my exams for my hybrid course at the DSS office?

Yes, if the hybrid course will have in-person face-to-face exams on campus in a classroom, students with testing accommodations may schedule accommodated testing appointments to take these exams with their accommodations in the DSS office.  Please follow the exam scheduling instructions to book all your testing appointments at the start of the semester.

  1. My professor is using Proctorio for my course exams online/on Canvas, but I DO NOT want to use Proctorio. Can I take my accommodated exams for this course at the DSS office instead?

No, students with accommodations are held to the same standard as all other students in the class and are expected to follow the same guidelines provided by the course instructor.  If you feel you need to have a discussion regarding concerns with Proctorio for your course exams, you may contact the DSS front desk at (657) 278-3112 to schedule a specialist consult with your DSS specialist to explore possible options or strategies.

  1. I have extended time on exams as part of my accommodations. How can I get my extended time for my exams on Canvas or for my proctored exams on Zoom with my professor?

First, make sure you have sent your Course Accessibility Letters to your instructor and make sure that they are aware of what your testing accommodations are, including your extended time.  Then, a week or so prior to the exam day, connect with your professor about your extended time so they remember to set it on Canvas or to discuss logistics on how they will provide you with your extended time while being proctored on Zoom with your class. 

If your professor has questions or needs additional guidance on how to provide your extended time accommodation, refer them to the DSS Testing Coordinator at dsstesting@fullerton.edu at their earliest convenience for support.

  1. How do I schedule accommodated testing appointments to take my in-person exams at the DSS office?

To schedule accommodated testing appointments with DSS, students need to first ensure that they have sent their Course Accessibility Letters on TITANable to their faculty.  Once this step has been completed, students can then book testing appointments through TITANable also, by following the steps to schedule.  For a demonstration on how to schedule exam appointments on TITANable, students can view our available tutorial video.

  1. What is the latest I can schedule a testing appointment for my in-person exam at the DSS office?

DSS highly advises all students who need to schedule testing appointments to schedule all of them   at the beginning of the semester for all exams/quizzes needing in-person DSS proctoring, including final exams during Final Exams week. 

The latest students may schedule a regular testing appointment (non-Finals Week) on TITANable is 3 business days before the day of the exam.  For final exams week, all final exam appointments are advised to be scheduled on TITANable by the priority scheduling date of Friday, April 29th by 11:59pm.  

  1. I have an exam for my class over the weekend on a Saturday OR on a Friday afternoon after the DSS office closes for the day! What do I do to schedule my exams when you are not open to proctor?

Unfortunately, the DSS office does not proctor exams during the weekend on Saturdays/Sundays and closes  promptly at 5:00PM on Friday afternoons.  For these exams, you will need to work with your instructor for them to provide you with your accommodations in the classroom or with alternate arrangements (i.e. taking it in their office or in a separate classroom). 

In other possible cases, your instructor may authorize for your exams to be taken in our office during the week when we are open for proctoring, typically the prior Friday during the day or on another day in the week.  If so, have them email us at dsstesting@fullerton.edu with their approval and we will assist with manually scheduling you for these exams onto our schedule.

  1. I have a testing appointment scheduled for an upcoming exam, but my professor decided to push back the day of the exam to give us more time to study. How can I reschedule it?  Do I need to cancel and make a new appointment on TITANable?

No, you DO NOT need to make a brand-new appointment on TITANable. If your professor decides to push back or move forward the exam day for the whole class, have them email us at dsstesting@fullerton.edu   to let us know what the new test day will be, and we will update your appointment with us at DSS.

  1. Do my testing accommodations apply only to tests and final exams? Or do they apply also to quizzes?

Yes, testing accommodations also typically apply to quizzes or brief timed course assessments.   

  1. My in-person course is going to have weekly quizzes or recurring quizzes at every class meeting, do I need to schedule a testing appointment for each one individually?

Yes, if you are anticipating weekly recurring quizzes for your course or a quiz at the start/end of each class session and you would like to be proctored in the DSS office, then you will need to schedule an individual testing appointment for each quiz day that will take place.  Unfortunately, testing appointments cannot be scheduled once through TITANable as recurring appointments.

  1. How do I schedule testing appointments for pop quizzes at the DSS office for my in-person course? I don’t know what days my professor will be giving out the pop quizzes.

For pop quizzes, you DO NOT need to schedule testing appointments through TITANable.  Refer your instructor to contact the DSS Testing Coordinator at dsstesting@fullerton.edu so arrangements can be made for you to take pop quizzes in the DSS office if you choose to.  In most cases, students receive notice from their instructor to report to the DSS office to take a pop quiz (right before the start of class or towards the end of class). Specific details and logistics may vary individually from student to student or course-to-course.

  1. I recently tested positive for COVID-19 and must self-isolate and not come to campus for the time being, but I have a testing appointment coming up in the DSS office. What do I do to reschedule my exam with DSS so I can still take it with accommodations?

Contact DSS Testing at dsstesting@fullerton.edu as soon as possible to notify us that you will not be taking your exam on your scheduled date and time due to COVID.  Also, connect with your instructor right away to let them know about the situation and work with them to determine if you will need to make up the exam with DSS after the period of self-isolation has passed.  If so, have your instructor notify DSS Testing at dsstesting@fullerton.edu to let us know when you are expected to come to the DSS office to make up the exam with your testing accommodations. 

For answers to any additional questions, please contact DSS Testing at dsstesting@fullerton.edu. 

Student Responsibilities - Requesting Testing Accommodations and CALs 

In order to request testing accommodations and take accommodated exams and quizzes, students must be:

- Connected with the Office of Disability Support Services (DSS)

- Enrolled in CSUF or Extended Education/Open University courses for the current semester or term

- And must have testing accommodations identified and approved by a DSS specialist.

Students must send their Course Accessibility Letters (CALs) via TITANableOpens in new window to instructors, prior to planning or taking accommodated exams or quizzes.  Students are advised to send CALs at the beginning of each semester/term or soon after their Welcome Meeting with a DSS specialist.

To learn how to send Course Accessibility Letters to instructors, view our YouTube tutorial videoOpens in new window

In-Person Test Proctoring at DSS: Scheduling and What to Expect...


Students are responsible for scheduling accommodated testing appointments via TITANable.  To learn how to schedule accommodated testing appointments at DSS view our instructional videoOpens in new window

Instructors are not responsible for scheduling appointments on behalf of students, with the exception of pop quizzes. 

Students are expected to schedule and take accommodated exams on the same day and time as the class.  Requests to schedule for an alternate day and/or time at DSS is only authorized if there is a university/course scheduling conflict or due to a disability-related need, upon which documentation from a licensed provider will be required to authorize the request.

DSS advises all students who need to schedule testing appointements to schedule all of them early at the beginning of the semester for all exams/quizzes needing DSS proctoring, including final exams during Final Exams week.  

The latest students can schedule a regular testing appointment (non-Finals Week) is 3 business days before the day of the exam.  For final exams week, all final exam appointments are advised to be scheduled on TITANable by the priority scheduling date that will be announced at the start of the semester.

What to Expect When Testing at DSS:

The following are proctoring procedures DSS implements to protect the integrity and security of all accommodated exams.

- All accommodated exams in the DSS Testing Center are physically proctored and/or video monitored at all times.

- DSS generally calculates and provides students their extended time accommodation according to the full class period, unless otherwise indicated in writing by the instructor.

- Delays in a student beginning their exam due to DSS operations or late delivery of the exam from the instructor will not reduce the student's allotted time on the exam. The student will be granted their full time. 

- Proctors and staff only read and transcribe testing materials and content. They do not clarify, interpret, or modify exam questions for students.  If a student has a question regarding the exam questions or needs clarification, DSS will make attempts to connect with the instructor or accompany the student to the classroom to ask their questions regarding the exam. 

- Changes or additions to any authorized tools or materials (i.e. calculator, notes, open book, etc.) on an exam will not be made or authorized unless the instructor has notified and authorized it in writing.

- Students who have concerns about the exam copy given to them must notify the DSS proctor immediately to address the concern and contact the instructor in a timely manner.

- Students caught in an act of academic dishonesty or cheating will have their exam and materials confiscated and their instructor will be notified immediately.  The incident will also be referred to the Dean of Students, Student Conduct office.

- All cell phones, smart watches and other unauthorized electronics are strictly prohibited in being accessed in the DSS testing rooms or on a student's person while taking an accommodated exam, unless authorized by the instructor in writing.

- Food and drinks are not allowed in the DSS testing rooms, with the exception of bottled water.

- Aside from the exam, authorized materials, and writing implements, only items approved as an accommodation or items authorized by the instructor in writing are allowed in the testing rooms.

- All testing rooms and areas are equipped with at least one clock for students to independently monitor their testing time.  When possible, DSS proctors or staff may provide 5-15 minute warnings to students.

Virtual Testing Accommodations for Online Virtual Courses 

Requesting Virtual Testing Accommodations 

Testing accommodations may still be requested and utilized for online virtual courses.  In order to do so, students will need to ensure that their accommodations have been activated and Course Accessibility Letters have been electronically sent to their instructors through TITANableOpens in new window .

Students are strongly encouraged to consult with their instructors early in the course to confirm whether online/virtual course exams will:

  1. Be timed?  If so, how much time will the class be allotted for each exam, and how long will exams be available or 'open' to take, if online on Canvas?
  2. Be proctored?  If so, how will exams be proctored? (i.e. via Zoom, Proctorio, or other)  Collaborate with the instructors to determine appropriate start or end times if your extended time accommodation may be impacted by other time conflicts.

For timed and/or proctored exams (via Canvas or Zoom)

3-5 Days Before an Exam:
  •  Send the instructor a courtesy email to remind them about your testing accommodations and to address any important details with ample time before the exam. DSS encourages students to check with their instructors to confirm exam details such as:
    • What will the exam/quiz consist of?
    • How will it be proctored for the class?
    • What is the window of time students will be able to access the exam?
    • What will the duration of the exam be for the entire class?

* This is important so students can verify if their exam time has been extended for them for the day of the exam. To learn how to email and remind instructors to extend your time on exams watch our YouTube TutorialOpens in new window  that teaches how to do so.

On the Day of an Exam:
  • Check your 'time limit' and available details on Canvas BEFORE attempting the exam to make sure the time has been extended properly.  Extra time will not be displayed separately, rather it will be added to the total amount of time for the exam.
  • Example: if your class gets 60 minutes for the exam, but you have been approved for time and a half (1.5x) extended time, your 'Time Limit' should read 90 minutes. 
  • Additionally, make sure that the 'Available' time window will accommodate your extended time.
  • Example: if a 90 minute exam is made available only from 8:00am to 9:00am (60 minutes) for the class, then it will not accommodate the required 90 minutes with extended time you would need to complete the exam. 
  • Lastly, if an exam is made 'Available' over a number of consecutive days, make sure you begin the exam with enough time to complete it with your extended time in mind, before the cutoff date/time.

Important: If the 'Time Limit' does not include extended time, or the 'Available' window is less than your total test time DO NOT START ON THE EXAM.  Take a screen shot or picture and email it to your instructor IMMEDIATELY and  be sure to include dsstesting@fullerton.edu in the email. 

Regarding Extended Time

Instructors are able to extend testing time on Canvas, for timed exams that are administered through this online learning management system. 

They can do so by visiting the link below and following the step-by-step instructions:

In situations where instructors are not using Canvas and administer timed exams differently through Zoom or asynchronously, extended time is still expected to be provided for students with this testing accommodation.

Please consult and work with your instructor(s) to determine a feasible start time for your exam and to plan out with them logistics to ensure the delivery of your extended time accommodation.

Regarding Proctorio

Proctorio is an online, remote test proctoring tool and Google Chrome extension. Proctorio works with Canvas exams/quizzes.  Google Chrome is the required web browser in order to run and operate Proctorio.

Please visit the CSUF Information Technology webpage to ensure you meet all the requirements for a successful Proctorio exam and to learn more.  Below are also FAQs regarding Proctorio and DSS testing accommodations. 

ProctorioOpens in new window : CSUF Division of Information Technology

Proctorio FAQs for DSS StudentsPDF File Opens in new window

Accessible Technology for Online Exams

Kurzweil Read the Web Google Chrome Extension (For Kurzweil 3000 Testing Accommodation)

To utilize their Kurzweil 3000 accommodation for online exams on Canvas (and other online content) students can use the Kurzweil Read the Web extensionOpens in new window  in the Google Chrome web browser using their CSUF Kurzweil 3000 username and password. 

Using Read the Web students can use Kurzweil's text to speech functions when reading online and can listen to online content read aloud. To learn how to install and use the Read the Web extension students may view this video tutorialOpens in new window or follow the steps below.

 Adding Kurzweil Read the Web Extension:

  • Open Google Chrome web browser
  • Go to the Chrome Web StoreOpens in new window
  • Search for "Kurzweil"
  • Select "Read the Web"
  • Once installed, go to any website.  A pop-up will appear on the screen asking for your Kurzweil 3000 login.  Use your CSUF Kurzweil login. Once logged in, a set of controls will appear at the top of the webpage and you will be able to begin using Read the Web. 

For questions or concerns on Read the Web, please contact the Accessible Technology team at dssaccess@fullerton.edu

Screen Readers

Students can use their screen reader of choice to navigate their online exams.

For students who do not already have a screen reader installed on their computer device, they may consider downloading the following screen reading options free of cost:

Screen Magnification

Depending on the type of magnification needed there are a few ways to approach this:

  1. Use a screen magnifier such as, ZoomTextOpens in new window (free of cost for currently enrolled CSUF students).
  2. Use the font size feature in the desired web browser. 
  3. Use the magnification/zoom feature in the desired web browser. 

Testing Policies and Academic Integrity 

Testing Appointment Reschedule Policy

Requests to reschedule a testing appointment with DSS will only be authorized due to:

- a course/university scheduling conflict,

- an unforeseen, disability-related circumstance pertaining to the student’s verified disability on file,

- or a COVID-19-related circumstance impeding the student from taking the exam with DSS on the scheduled date.

Examples of university-related, scheduling conflicts include, but are not limited to: conflicts with other courses/course-related meetings or if the course instructor has rescheduled the exam date for the entire class.  Direct notification from the instructor of the class date change will be required in order to change the scheduled date for a student’s testing appointment at DSS.

For unforeseen, disability-related reasons, students will be required to submit emergency documentation to their DSS specialist explaining their missed testing appointment and the need to reschedule it.  Students must send their emergency documentation to dsspecialists@fullerton.edu and CC’ dsstesting@fullerton.edu.   The DSS specialist will review the emergency documentation and will authorize or deny the rescheduling of the testing appointment at the DSS office.  After the reschedule has been approved by the specialist, additional approval from the course instructor will be required per the classroom makeup policy, if applicable, to fulfill the reschedule request.  

For a COVID-19 related circumstance, the student and instructor will need to follow up with DSS to inform when the student is expected to come to DSS to make up the exam, if approved by the faculty.

For all other personal situations and non-disability-related reasons, students are invited to make separate arrangements with the instructor outside of DSS to have the exam/quiz proctored in an alternate location and time.

Late Arrival Policy

Students are expected to arrive to the DSS office or log on to a proctored Zoom session on time and begin their exams or quizzes at the scheduled time.  As a courtesy, students are sent a reminder email the day prior to their testing appointment.

If a student arrives late to DSS or delays themselves from starting on time at the scheduled start time, the elapsed time will automatically be deducted from the student’s total time allowed.  This means that the scheduled end time will remain the same and will not be adjusted or extended.

Students who arrive significantly late to an exam appointment may be not allowed to start and may require instructor approval for the student to begin late.  DSS will only begin the exam or quiz once the instructor has allowed DSS to do so.

Academic Integrity and Student Conduct

Due to DSS’s duty to uphold academic integrity during test proctoring, all test-taking activities are monitored at all times.  Testing areas within DSS are equipped with video surveillance cameras and computer monitoring software.  All other testing areas are staffed with at least one proctor monitoring students at all times. 

Refusal to stop and surrender an exam or quiz when informed by a proctor that the allotted time has ended, is considered an act of misconduct and will be reported to the Dean of Students office.

Any incidents of academic dishonesty or student misconduct will be reported in the form of a Student Conduct Referral Report to the Dean of Students office and may result in disciplinary actions or sanctions as described in the Academic Dishonesty Policy (UPS.300.021) & Student Conduct Procedures (Executive Order 1098).

For more on the referral and conduct process, visit the Dean of Students, Student Conduct websiteOpens in new window .

Download Extended Time Calculator 

Download this DSS-produced tool to assist with calculating your extended time accommodation based on how long your class receives for an exam.

Download the Extended Time Calculator

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This site is maintained by Disability Support Services.

Last Published 1/26/23

To report problems or comments with this site, please contact dsservices@fullerton.edu.
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