Dispute Resolution Procedure

DSS supports students in their right to file a complaint when they believe they have been denied equal access in the form of accommodations, modifications, auxiliary aids, effective communication or experience discriminatory harassment as described in Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act (ADA) of 1990. The resolution process below applies to students with disabilities who feel their rights have been violated under 504 or ADA.

Level I: Informal Resolution

Students who feel they have not received a reasonable, requested accommodation from a CSUF faculty or staff member should contact their DSS Specialist as soon as possible. Timeliness is critical in resolving these concerns promptly and effectively. Students who have concerns regarding the accommodation process, or an unresolved physical barrier can file an informal resolution request. The DSS staff appreciates the opportunity to resolve any issues through the informal process below.

To file an informal complaint, students submit their concerns in writing to the Director of Disability Support Services with a description that includes the:

  • student's full name, CWID, current mailing address
  • disability-related incident or action of complaint
  • dates of occurrence
  • requested resolution

Submit the informal complaint to:   

Lori Palmerton, Director - Disability Support Services
California State University, Fullerton
800 N. State College Blvd.
Fullerton, CA 92832
Email: lpalmerton@fullerton.edu

The DSS Director will review the request and respond accordingly within ten (10) business days via email. A meeting may be scheduled to further discuss the issue and explore possible solutions or the student may be referred directly to the CSUF DHR Administrator for further action. Students may be asked to provide written authorization for the Director to speak with those involved in the complaint in order to reach a resolution.

Level II: Formal Resolution

If the student is not satisfied with previous decisions or feels they have been subjected to unlawful discrimination on the basis of disability, they may pursue a grievance with the CSUF DHR Administrator in the Human Resources, Diversity and Inclusion office at:
http://hr.fullerton.edu/faculty_staff_relations/DiscriminationHarassment.php

A formal investigation may take 30-60 days. If the student has any questions regarding either of these processes, they should speak to their DSS Specialist to discuss their options.

Grade Dispute information can be found here:
http://catalog.fullerton.edu/content.php?catoid=3&navoid=248#Academic_Appeals

While students are encouraged to seek resolution for complaints with campus resources, students also have the option of contacting the U.S. Department of Education, Office of Civil Rights at (800) 421-3481.