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Although there are certain rights that you, as a student with a disability, are granted by law and university policy, there are also certain responsibilities that you must meet to make your academic endeavors stress-free and successful. Please read the following very carefully as they pertain to your specific needs and situation. If you have any questions please contact one of the staff; they will be happy to assist you.

1. All students are expected to be familiar with and abide by all departmental, school, college and university policies pertaining to student conduct and academic practice and procedure. Students can find this information in the university catalog, class schedules, departmental brochures and handbooks, and on the university web page.

2. Department of Rehabilitation (DOR): If DOR sponsors a student, it is the student's responsibility to be sure his/her DOR counselor has "authorized" payment for whatever is being covered by DOR (fees/books/etc.) in a "timely" fashion. In other words, if a student's registration for classes is canceled because of non-payment or because the university has not received a DOR authorization, it is the student's responsibility.

3. Deaf or hard of hearing (D/HH) students register for classes on their own they need to give their class schedule to the Deaf Hard of Hearing specialist if they wish to be provided interpreting services for their classes. If the Deaf Hard of Hearing Specialist is not informed of the student's class schedule, no interpreting services can be scheduled.

4. Add/Drop: It is the student's responsibility to process any adds/drops by filing the appropriate forms with the Registrar. Failure to do so could result in undesirable consequences. In addition, the student needs to notify their primary councelor if this action affects in-class accommodations or alternative print format support.

5. Personal Information: It is the student's responsibility to be sure DSS has his/her current home and mailing addresses, phone numbers, and email address if different than the one assigned by the university. In addition the student must keep current the telephone number and name of someone who can be contacted in case of an emergency. If DSS does not have this information, we will be unable to provide the student with important information.

6. Interpreters: Students who use sign language interpreters or real-time captioning should notify the Deaf Hard of Hearing Specialist of all class scheduling before the beginning of each semester. If changes are made to your class schedule, the specialist must be notified promptly. Requests can be e-mailed to the specialist at

D/HH students desiring "outside" (other than class) interpreting services, need to submit a request to DSS at least 48 hours in advance to allow appropriate time to obtain the services of an interpreter.

7. Messages: DSS will not contact any instructor with a "message" from a student. It is the student's responsibility to handle all personal contacts with instructors. The student should consult with the class syllabus on how to reach the instructor. The email address of every Cal State Fullerton staff and faculty member is the first initial last name in all lower case, e.g., Emergency contact on behalf of a student will be considered on a case-by-case basis.

8. Special testing services: It is the student's responsibility to notify his/her instructors that a test must be made available to DSS far enough in advance (7 days) to allow for the processing of alternative print format requirements, and/or the scheduling of a scribe or an interpreter if the student is visually or hearing impaired respectively.

9. Support Services: If a student needs any of the following services, he/she should notify DSS as soon as possible to permit coordination. This may include the use of an interpreter, notetaker, reader, scribe, adapted computer and/or specialized technology, or test proctoring/special testing.

10. Abuse/misuse of support services: If in-class support services (e.g.., interpreters or notetakers) are misused or abused by any DSS student, these services may be suspended. Examples of misuse or abuse include but are not limited to: a) sleeping in class, b) cutting class, c) ignoring the interpreter, or d) academic dishonesty.

11. If a student drops and/or fails a course used to satisfy a degree requirement more than twice, it may be considered an unreasonable accommodation for this student to receive support services in the classroom (e.g., interpreters, readers) if the student takes the class again. Students receiving support through the Department of Rehabilitation (DOR) will find this policy to be consistent with the newly enforced rulings on payment by DOR for "retaken" courses.

12. Three (3) unexcused absences in any class may result in the loss of interpreter/real time-captioning services until the student meets with the Deaf Hard of Hearing Specialist.


With Regard To Notetakers

a. Notetakers are volunteers from the class and are provided as a necessary academic accommodation and are not considered a substitute for a student's full participation in the course. Notetakers are generally a classmate who volunteers to share their notes.

b. The student is to secure a notetaker with the assistance of his/her instructor if needed.

c. The student should ask his/her instructor to check the notes for accuracy and completeness.

d. If the student is unable to secure a notetaker or is dissatisfied with his/her notes, please notify the Coordinator of Support Services.

e. As a general rule, notetakers are usually volunteers and are not compensated.

With Regard To Readers and Alternative Print Services

a. DSS is responsible for providing readers and reproducing printed materials in alternative formats.

b. Requests for reader/alternative print services should be submitted prior to the start of classes to ensure timely arrival of tapes, large print reproductions, e-text, or brailled copies. A copy of the class syllabus should be attached to each request submitted.

c. If a student is dissatisfied with a reader or the services, he/she should notify the Coordinator of Support Services.

d. Readers, e-text editors and braille transcribers are generally compensated.

With Regard To Lab Assistants and Adaptive P.E. Tutors

a. DSS is responsible for providing lab assistants and adaptive physical education tutors for classes in which there is an appropriate need based on the class and the nature of the disability.

b. Requests for this type of assistance should be directed to the Coordinator of Support Services. Make these requests as early as possible so that the Coordinator can search for appropriate candidates to fill the requirements. If, when registering for a class, it is apparent that assistance will be needed, it would be best to contact the Coordinator at that time.

c. If a student is dissatisfied with a lab assistant or p. e. tutor, he/she should promptly notify the Coordinator of Support Services.

d. Lab assistants and adaptive p. e. tutors are generally compensated.

With Regard To Interpreter/Real-Time Captioning Support

a. At the time of registration for classes, Deaf Hard of Hearing Specialist must be given a copy of the class schedule by each D/HH student who uses interpreting services. Should changes be made to the class schedule, the Coordinator must be notified immediately. This will permit scheduling changes for the interpreters/real-time captioners to be made.

If an interpreter is not needed for a particular class, that should be noted on the class schedule and the specialist must be notified.

b. DSS will endeavor to provide interpreters for a variety of activities at CSUF. E-mail Karen at least 48 hours in advance, unless it is an emergency situation. These assignments will be covered in the following hierarchy: classroom lectures, class related field trips or class related lectures outside of class, tutoring sessions, meetings with instructors, appointments with other campus offices, and student organization meetings.

c. If scheduled interpreting services are not needed, contact the specialist at least 48 hours in advance, unless it is an emergency situation.

d. The specialist makes the assignment of interpreters based on the class content, student, and interpreter skills.

e. DSS makes every effort to honor requests from students who are D/HH for academic interpreting services. Due to unforeseen circumstances, such as illness, weather, etc., there may be instances when an interpreting assignment cannot be filled. In the event of such circumstances the lecture or event can be taped and interpreted at a later time. If this occurs for a planned one-on-one meeting the student can chose to proceed without an interpreter or can reschedule the meeting and make arrangements for an interpreter for the new meeting.

f. If a student is dissatisfied with his/her interpreting service, the student should notify the specialist as soon as possible.

g. Interpreters/real-time captioners are career professionals and are compensated accordingly


When Making Application to the University and the DSS Program

Bullet Submit application, transcripts and test scores (if required) in a timely fashion.

Bullet Submit documentation from an appropriate professional verifying your disability to DSS.

Bullet Complete any requirements for Financial Aid and/or Department of Rehabilitation if you are seeking that support.

Before the Semester

Bullet Make an appointment, if possible, with each instructor to identify yourself, explain your disability-related needs, and seek guidance on how to best succeed in the course. Let the instructors know you will be bringing them an Accommodation Letter after the first week of class.

Bullet Make sure your Financial Aid and/or DOR package has been completed and approved.

Bullet Submit your requests for books on tape or e-text as soon as possible after you register for classes to Elizabeth Buchanan. Check with the customer service desk in the bookstore the titles, authors, and editions of each book in each of your classes.

At the Beginning of the Semester

Bullet Schedule an appointment with your DSS counselor after you have attended the first meeting of each of your classes. This will provide you the opportunity to get a feel for the demands of the class and secure a copy of the class syllabus. This will be helpful in discussing with your counselor any unique accommodations you may need. Before meeting with your counselor you, complete a Student Support Service Form (see appendix). Your accommodation letters can usually be picked up the day of your appointment or the following day.

Bullet Give your instructor a copy of the accommodation letter, which explains the academic adjustments and support services you will need (for example: interpreter, reader, notetaker, amplifier, front-row seat, brailled or enlarged material, materials in an electronic format on computer disk, special testing, etc.).

Bullet Request the instructor to make an announcement for a notetaker if needed at the beginning of the semester.

Bullet Make arrangements with your notetaker as how he/she wants to record notes and convey copies to you. DSS will provide NCR paper or make free copies to facilitate this process. If you and your notetaker opt for the latter, one or both of you will need to bring the notes to DSS.

Bullet If necessary, explain to the instructor how DSS can help.

Bullet Ask if the instructor foresees any particular difficulty with your success in meeting the requirements of the course. If there is a problem, contact your DSS counselor promptly.

Bullet After you have finished the registration process, including any adds and/or drops, confirm with Admissions and Records what classes in which you are officially enrolled. This should be on your final Study Plan/Fee Receipt or you can check on one of the on-line kiosks that can be found around campus.

During the Semester

Bullet Inform the DSS office of any changes in your schedule (for example, if you drop or add courses, or if the day, time, or place of class, or the instructor is changed).

Bullet Because of limited space and special testing accommodations it will be necessary to schedule your exams well in advance. That will require your completing a Testing Information Form (see appendix) at the DSS reception desk and then securing your instructor's signature. Keep DSS informed of dates for major projects or field trips if you will need special assistance (i.e. interpreting/reading/lab assistants) from DSS.

At Mid-term

Bullet Meet with your instructor to monitor how well you are doing in the class and assess for yourself if you need to make changes in your approach to your studies.

Bullet Schedule your mid-term examinations with DSS at least a week in advance.

At End of the Semester

Bullet Check the finals schedule well in advance (posted in the Class Schedule every semester) and request support services if needed (reader, interpreter, special testing, adapted computer or other specialized technology, proctoring of exams, etc.).

Bullet Schedule any of your final examinations to be taken in the DSS at least two (2) weeks in advance.

Bullet Talk with instructors to find out if they foresee any problem in administering the final exam.

Bullet THANK your instructors for their assistance.


Problems with an instructor

1st - Try to resolve it yourself.

2nd - See your DSS Counselor for advisement and assistance.


The Student Health and Counseling Center has doctors and nurse practitioners that can provide treatment for acute illness and injury. The Health Center takes walk-in patients or you can schedule an appointment with a practitioner of your choice. Medications are provided by the pharmacy at cost.

It is the student's responsibility to contact his/her instructors about missed classes and to secure a note from the doctor regarding class absences due to illness if requested by your instructor. Students who utilize sign language interpreters or real time captioners should contact the Coordinator of Support Services as soon as possible (hopefully before class time) if they will be unable to attend class.


If you receive Department of Rehabilitation (DOR) support, and books/supplies are part of your DOR support, then you must have your DOR counselor direct an Authorization for Services or a draft to your vendor of choice. The customer service people at the Titan Shops Bookstore and the local bookstores that serve the campus as text vendors are knowledgeable and helpful when DOR is funding texts. If your store of choice is out of a book you need, you will have to buy it somewhere else. If your DOR counselor gives you permission to buy the book elsewhere and tells you he/she will reimburse you for the book, you will be responsible for submitting the receipt to your DOR Counselor.

Titan Card

You must have your picture taken for your Titan Card (student identification) at the Titan Card office located in the Pollak Library reception area. You will need this card to access many available services and programs on campus

DSS Equipment/Technology

See the Office Manager, the Coordinator of Support Services or the Coordinator of the Information and Computer Access Program to see what equipment or technology is available and what the policies and procedures are for its use.

Support Service Provider Doesn't Show

Contact the DSS office immediately. If you have a class and the interpreter does not show, go immediately to the departmental secretary and ask to have DSS called (3112), so that DSS can be informed and take action.

If an interpreter is not there, contact DSS to secure a tape recorder to tape record the lecture. Ask the instructor if it is possible to meet to go over that day's class. An interpreter will be scheduled to interpret the to interpret the tape you.


All students are responsible to attend all classes and abide by the demands of the course syllabus. If, for whatever reason, you miss a class it is strongly suggested that you meet with your instructor. Instructors have different requirements and sensitivities with regard to attendance and it is in the student's best interest to be attuned to them. All students should attempt to get notes from a classmate or friend.

Early/Priority Registration

Students are expected to familiarize themselves with the process and procedures of TITAN registration and are responsible to register for their classes. Students currently have the option of registering by telephone or on-line through the Internet. The exact procedures can be found, along with other important information, in each semester's class schedule. Class schedules can be purchased in the bookstore or one of the bookstore satellites on campus. If you need assistance with registration for disability related reasons contact DSS. It is the responsibility of each DSS student to ascertain the date and time for early registration assigned to them. DSS students have priority, along with a few other select student groups, on the first day of each round of TITAN registration. If you are uncertain if you are coded for priority registration, you may ask the Office Manager to confirm that you are. For a variety of reasons, a student may not be coded for priority registration for their initial semester.

Meet with an academic advisor to secure advisement prior to registering. For general education you would contact the Office of Academic Advisement (UH-179). For your major you would contact the department. Department vary in terms of who and how advisement is provided. The department secretaries are often very knowledgeable and helpful. All CSUF holds must be cleared three days prior to TITAN registration or you will not be allowed to register for classes. Admissions and Records will send you a Titan registration mailer each semester, which will include your PIN, your appointment date and time, and a list of holds, if any, that must be cleared.

Change of Major

See the academic advisor for your major. You will have to fill out a "Change of Major" form and submit it to Admissions and Records. All students who change majors should consult with their DSS counselor.

Department of Rehabilitation Problem

If you are a client of the Department of Rehabilitation, you must maintain regular contact with your DOR counselor.


Support Service Providers are either professionals or paraprofessionals who follow standard procedures. Students should not ask them to bend rules or render services beyond the scope of the professional services authorized by DSS.

Using Notetakers

Carefully observe the students in your classes to see who appears to be taking good notes. Approach the student(s) and ask if you could use his/her notes. If you need assistance in locating a good notetaker, ask the instructor to make an announcement requesting a volunteer. Make arrangements with the notetaker to get a copy of the notes. Notes written in black ink are preferable for photocopying. The Coordinator of Support Services has a folder of information to assist your notetaker in taking effective notes. The DSS photocopier is available for copying notes for DSS students. Copying will be performed only by DSS staff. As an alternative, DSS will provide you with carbonless NCR paper for the notetaker to use. The choice belongs to the notetaker. Students should see the Coordinator if they are having problems with notetaking.

If you have possession of the original notes be sure these are returned to the notetaker promptly. Make it your routine to attend each class. If there is a problem, contact DSS. If possible, take notes yourself, especially if anything is written on the board. It is not your notetaker's responsibility to give you notes if you missed class. It is your responsibility to get notes for any classes that you missed.

You must reach an agreement with the notetaker concerning how the notes will be duplicated. (In classes where more than one student is receiving notes, pick one person to be responsible for distributing notes and returning the original copy to the notetaker.) Notes are not to be shared with any other student without the notetaker's permission.

Inform your instructor if you are planning to tape record his/her lectures. You will need permission to record unless recording is specifically prescribed as part of your disability related accommodations/adjustments. DSS has a limited consent agreement form if the instructor wishes to use it, which limits the student's use of recorded materials to specific class related purposes (see appendix).

It is strongly advised that you read, review, outline, and rewrite (type/word process) the notes or tapes into your own words NIGHTLY. (DSS has available regular word processing computers or adapted computers that you may use for this purpose.)

Upon request, the DSS staff may evaluate and review the notes and the notetaker/DSS student relationship. If you believe your current notetaking accommodations do not sufficiently address your disability, you are encouraged to meet with your counselor to discuss your concerns and adjustments may be made.

In some cases your instructor may be willing to provide a copy of his/her lecture notes to an identified student registered with DSS. Ask if your class instructor would be willing to review your notes or those of your notetaker for accuracy and content:

1. End of week one.
2. End of week three.
3. Occasionally throughout the remainder of the semester.

Using Tutoring Support

Request tutoring for a specific course at the University Learning Center located in MH-33 as soon as possible. Mathematics and English have tutoring labs that are available to all students; check with the departments for location and schedules of operation. You should also check with your major department to see if it offers any assistance to students.

DSS can attempt to assist sensory impaired students in the process of securing tutoring. Students with other disabilities are referred to the University Learning Center. If you decide to use tutoring, it is imperative that you go very early in the semester. If you want private tutoring, payment for this is your responsibility. Always give your tutor(s) advance notice regarding any tests and assignments.

Using Interpreter/Real-Time Captioning Support

Interpreters are professionals who are responsible for facilitating communication between persons who are Deaf and the hearing world. They are also part of the educational team that includes the student, instructor, interpreter, notetaker, and DSS counselor. In the classroom, please remember the role of the interpreter. Do not interfere with his/her work by trying to engage in casual conversation at inappropriate times. Students are not to make any arrangements directly with an interpreter; all requests for interpreting services must be addressed through the Deaf Hard of Hearing Specialist.

Attend all classes. If you know in advance that you will be absent from class, please inform the specialist so that alternate assignments can be made for interpreters or captioners. The student should email the specialist as far in advance as possible as far in advance as possible. Interpreting services are charged for the full class time even when the student does not show up for class. The interpreter gets paid if you do not notify DSS in advance.

The interpreter will wait TEN (10) MINUTES for every sixty minutes of class length in cases where the student may be late to class (e.g., for an hour and fifteen minute class they will wait fifteen minutes). If the interpreter is later than ten minutes, the students should contact DSS so that a substitute, if available, can be sent.

If the student elects to sleep, eat, ignore, or generally not pay attention to the interpreter, the interpreter will not reiterate what the instructor has said (in other words, the interpreter will interpret as the instructor talks - and will not stop interpreting to try to "catch up" the student).

The interpreter is neither a counselor nor a tutor, and he/she will not assume either of those roles. The interpreter(s) and the student(s) are a communication team and should strive to work together to maximize the effectiveness of the classroom experience. If the interpreter does not know a particular sign, the students may show the interpreter if it does not interfere with the interpreting. Words that are used frequently, but for which there are no signs, can be given a sign that will be used only in that classroom situation and are not intended to be used generally.

Any problems with interpreters or an interpreting situation should immediately be brought to the attention of the Deaf Hard of Hearing Specialist. Solutions might include discussing the problem with the interpreter, Specialist, instructor, or DSS Director; a meeting of the student, interpreter and Coordinator; the Specialistor Lead Interpreter observing the situation; or a reassignment of the interpreter.

Using Readers and Alternative Format Print Materials

Arrange with the Deaf Hard of Hearing Specialist for your alternative format needs as soon as possible after you register for classes or you have this accommodation prescribed by your DSS counselor. Materials can be reproduced on cassette tape, braille, large print and e-text formats. Students using these services should be familiar with the Provision of Reader Services Policy (see appendix)

The student needs to complete a Request for Alternative Format form (see appendix), which can be found at the DSS reception desk. Only ONE BOOK TITLE or INDIVIDUAL INSTRUCTIONAL DOCUMENT should be listed on each form and a copy of the class syllabus (at least the portion that lists due dates for readings) should be attached to EACH form submitted. DSS readers will tape some items and others will be obtained from Recordings for the Blind and Dyslexic.

Notify DSS in advance when you will need alternative format services and indicate which services will be required. If you need assistance in the library, provide the Coordinator of Support Services with a list of two or three different times you will be available to meet a reader in the library. This scheduling should be done at least three workdays in advance.

If you must cancel or reschedule an appointment with a reader for library research, please do so at least 24 hours in advance.

If you are experiencing any difficulties with tapes, equipment or other alternative format materials, please inform the Coordinator as soon as possible.

Using Testing Accommodations

If your academic adjustments include testing accommodations, the specifics of those accommodations will be stated on your accommodation letter. Usually these testing accommodations call for students to take their tests in DSS under the supervision of staff proctors. On rare occasions, instructors prefer to proctor the examination and this is acceptable as long as the prescribed accommodations are provided. The student is responsible to schedule their examinations to be taken in the DSS with enough advance notice to secure space and provide time for any special preparations for the test (e.g., converting to tape, e-text, braille or large print formats). In most cases, students are expected to take accommodated exams in a time frame which mirrors the classroom as closely as possible. The student must complete a Testing Information form (see appendix) and return it with the instructor's signature to DSS.

Students who have been prescribed testing accommodations are entitled to these accommodations for standardized examinations administered by the university or national testing agencies. University related tests include the entry-level tests [English Placement Test (EPT), Entry Level Mathematics Test (ELM), Accounting Qualifying Examination (AQE) and the Mathematics Qualifying Examination (MQE)] and the graduation requirement Examination in Writing Proficiency (EWP). Ask your DSS counselor for an Accommodation Letter well in advance of the registration deadline. For information and registration for these tests students should contact the University Testing Center located in UH-229. Your DSS counselor will be happy to assist you in requesting testing accommodations for other tests like the GRE, CBEST, GMAT, etc. Please ask for this assistance well in advance of the registration deadline and bring the appropriate forms.

DSS, in conjunction with the shared values of the university, views academic integrity as integral to higher education and takes its proctoring responsibility very seriously. Therefore, if DSS staff suspects or finds actual cases of cheating, the incident will be immediately reported to the instructor and it will be the decision of the instructor and/or the department as to how the matter is handled with the student. We recommend to instructors that they handle these cases of cheating no differently than they would with any other students in their class. No preferential treatment is justified based on the fact that a student has a disability. Cheating is not an appropriate accommodation for any disability. CSUF has explicit procedures for dealing with cases of academic dishonesty; which are specified in the university catalog.

Because of our obligation to maintain the integrity of instructors' exams and protect the process of disability related test accommodations, DSS staff is increasing the monitoring of exams in progress. There will also be increased scrutiny of the material, clothing, accessories, etc. which students take into a testing room. We advise all students to completely empty all pockets before entering a test room and not to take any extra clothing or any other items into the room unless specifically approved by the instructor. In addition, a closed circuit television system has been installed in the testing rooms to allow for more intensive monitoring while minimizing distracting intrusions.

It is unfortunate that a few students over the years have caused the DSS to spend more of its funding and time to prevent cheating but DSS will continue to maintain the integrity of the testing process. The staff is especially concerned that these cases of cheating reflect negatively on the program and on other students who need the disability related accommodations. Academic dishonesty also has the effect of jeopardizing the long nurtured cooperation of faculty who work with us and with students who need testing accommodations.

If you believe your current testing accommodations do not sufficiently address your disability, you are encouraged to meet with your DSS counselor to discuss your concerns and adjustments may be made.

Using Technical Support and Adaptive Technology

Technical equipment and materials are available at DSS for your use on a limited basis. Please check out the materials/equipment with the assistance of the DSS Office Manager. You may check out the following for specific set time periods: Perkins Braillers, Franklin Spellers, Phonic Ear Listening Devices, wheelchairs, 4 track cassette recorders, and 2 track cassette recorders.

In addition, the following equipment may be used in the DSS center and/or the Computer Access Lab (CAL) located in UH-115: IBM computers with special access software including voice recognition, screen magnification and text to speech screen readers; close circuit TV for print magnification; computer based reading machine; and braille embosser and braille translation software.

You are responsible for returning the equipment and materials in good condition.
All equipment and materials must be returned at the end of each semester in the same condition as when it was checked out. You will be held responsible for any damage to the equipment incurred while checked out to you. Failure to discharge this responsibility may lead to a hold being placed on your next registration packet or diploma.

Replacement of batteries for any equipment requiring batteries is the responsibility of the student checking out the equipment.

Using the CAL

All students registered with the Office of Disability Support Services are eligible to use the Computer Access Lab (CAL) facility and services. The CAL is a computer lab providing adapted computers for students with disabilities. Located in room UH-115, the CAL is open from 8:00 AM to 6:00 PM Monday through Thursday and 8:00 AM to 5:00PM on Friday. Students eligible to use the CAL may utilize the CAL's facility and services on either a drop-in basis or reserve specific adapted computers for up to two hours by appointment. To reserve a computer by appointment, contact the CAL in person or by phone at (657) 278-5397.

The CAL also provides two adapted computers in the Office of Disability Support Services (UH-101). The CAL computers in the Office of Disability Support Services are also available on a drop-in basis or by appointment. To reserve a CAL computer in the Office of Disability Support Services for up to two hours, contact the Office of Disability Support Services directly either in person or by phone at (657) 278-3112. Since the CAL computers in the Office of Disability Support Services are also used for examination purposes, it is highly advisable that students desiring to use these computers make an appointment in advance to ensure availability.

The CAL's computers have been adapted to provide accessibility for students with sensory, learning, or physical disabilities. The CAL computers are equipped with screen readers, speech synthesizers, and screen magnification capabilities. In addition to these adaptations, the two CAL computers located in the Office of Disability Support Services have voice recognition capability. Adjustable height tables are also available in both sites. Computer-based reading systems and braille production technology are also available in the CAL.

For further information regarding adaptive technology or individual student computer access needs, contact the Information & Computer Access Program Coordinator at (657) 278-3112 or (657) 278-5397.

Using The Library

The following policy was developed in collaboration with the Library for the provision of routine assistance to patrons with a disability that limits or impairs access or use of any of the holdings or services available.


In order to assure "reasonable accommodation" of individuals with disabilities, the Pollak Library has collaborated with Disability Support Services (DSS) to develop the following procedures:

Bullet Students with disabilities in need of routine services such as photocopying, retrieving books, etc., will be provided with assistance at the Circulation Desk (first floor, south wing). During evening and weekend hours, student employees in Machine Services will provide backup assistance.
Bullet To receive services, students must bring a letter of reference from DSS, describing needed access accommodation.
Bullet For services that may take longer than 20 minutes or for more complicated assistance, students should first contact DSS or make prior arrangements with the Library.
Bullet All service requests will be recorded including student name, ID#, service provided, and time spent. DSS will reimburse the Library for time spent assisting disabled students.
Bullet Student shall pay for any services that require payment (photocopying, printing, etc.).
Bullet Students requiring assistance in research or using electronic resources shall be referred to the reference desk or asked to make a research appointment with a librarian.
Bullet Library orientations for disabled students are held each fall or as needed. In addition, students should be encouraged to attend Electronic Resource Workshops.
Bullet A computer workstation, with special features to make it more accessible to disabled students, will be installed in Room 106.
Bullet Persons with disabilities, other than students, shall also be accommodated reasonably.
Bullet Any questions or problems that cannot be handled at the Circulation Desk should be referred to Robert Sage, the Library Liaison to DSS (x4057,, office PLN 111).

These procedures shall be reviewed each semester by the Library and DSS to determine if any modification is required.

(October 1999)

Using the Titan Bookstore

The staff of the bookstore is happy to provide assistance to those students who, because of their disability, need assistance in the purchase of their textbooks and supplies. Those students needing assistance can ask for it at customer service desk.

For those students who are clients of the Department of Rehabilitation (DR) and are authorized for books and supplies the following guidelines shall pertain. You must work closely with your DOR counselor in advance of each semester to plan for needed textbooks and other supplies you will purchase from the bookstore. You will need to provide a description list of the supplies and textbooks with their prices to your counselor so that s/he can authorize those expenses. You should provide the highest price for an item, e.g., the price of a new book as opposed to the used book price.

DOR has two methods of payment it uses; the bank draft or the Authorization for Services. Both will specify the books and supplies authorized for the semester. The staff at the bookstore suggests that you ask your DOR counselor to use the Authorization for Services as it provides you and them with more flexibility. The bank draft requires that you take all books and supplies at one time, which can be problematic if one of your books is late from the publisher. The authorization would allow you to take books and supplies, as they are available. To expedite matters, have your DOR counselor fax your authorization directly to the bookstore at (657) 278-7703. You will need to go to the customer service desk to make any purchases that will be paid by either of these methods. If you have any questions, you can call the bookstore at (657) 278-3418.


Responsibilities of Students

Students will:

1. Identify themselves to Disability Support Services and provide professional verification of their disability if they wish to utilize support services related to their disability (students are not obligated to identify themselves to the university unless they chose to request services related to their disability). A professionally verified disability is a condition certified by a licensed physician, psychologist, audiologist, speech pathologist, registered nurse, licensed clinical social worker, marriage and family therapist, rehabilitation counselor, physical therapist, corrective therapist, learning disability specialist, or other appropriate professional.

2. Provide, in the case of a learning disability, testing and evaluation results dated no more than five years prior to the date of requesting accommodations at CSUF.

3. Consult with their DSS counselor to determine specific academic accommodations necessary while enrolled in courses and/or while completing testing requirements at CSUF.

4. Complete the DSS Support Service Request forms (see appendix) and meet with their counselor at the start of each semester to review course requirements and obtain accommodation letters for their professors.

5. Meet with their individual instructors to submit an Accommodation Letter (see appendix) and discuss disability-related needs for those classes that the student and counselor agree are appropriate. The Accommodation Letter will specify the appropriate accommodations and academic adjustments prescribed by your counselor.

6. Inform DSS, in a timely manner, of test dates and times for which prescribed accommodations are necessary. DSS will then assure that approved accommodations are made available.

7. Abide by departmental, school, college and university policies and academic regulations, as do all students.

Responsibilities of Disability Support Services

Disability Support Services will:

1. Determine whether or not a student is eligible to receive reasonable accommodations and/or support services on the CSUF campus. DSS requires verification by an appropriate professional, such as a physician, rehabilitation counselor, or therapist that meets the criteria established by the California State University.

2. Respect the confidential nature of a student's disability and maintain professional standards. When granted permission to release information by a particular student, DSS professional staff will provide the requested information to the specified person or agency in a timely manner. Materials in a student's file that were received from a professional or other institution to verify disability with respect to requesting services at Cal State Fullerton will not be forwarded to third parties. For those materials the student must return to the original source.

3. Screen applicants and may provide assessment of learning disabilities to determine appropriate academic adjustments.

4. Prescribe appropriate accommodations and support services on the campus and in the classroom, including test-taking accommodations.

5. Prescribe appropriate academic accommodations for an individual student. The office will provide students with Accommodation Letters (see appendix), which students then present to their instructors at the beginning of the semester, or at such time as the disability is verified.

6. Assist students in obtaining access, when feasible, to computers and other technological adaptations.

7. Provide, upon request, consultation to instructors regarding how to implement most effectively the authorized academic accommodations.

Responsibilities of Faculty

Faculty will:

1. Cooperate with DSS in providing prescribed accommodations and/or support services for the student in a fair and timely manner.

2. Be responsible for providing timely access to course materials for students with disabilities, particularly those with print disabilities who need printed information in alternative formats. Since the U.S. Department of Education Office of Civil Rights has articulated "timely" to mean at the same time as all other students receive the information, faculty must allow sufficient time (one to two weeks) for print materials to be translated into alternative formats (i.e., Braille, audio tape, large print, E-text).

3. Review the Accommodation Letter upon presentation by a registered student with a disability.

4. Review, complete and sign the Test Information form so that the student can return the form to DSS in a timely manner.
5. Provide a copy of examination materials one week in advance in situations in which alternative formatted materials are requested as a reasonable accommodation. This requirement will allow sufficient time to convert the exam materials into the necessary alternative print format (i.e., Braille, audio tape, large print, or E-text).

6. Consult with DSS if there is any question regarding how to implement the prescribed accommodations.

7. Provide a classroom atmosphere that is nondiscriminatory for students with disabilities and harassment-free in nature.

Responsibilities of Administrators

Administrators will:

1. Make available (in department offices) copies of the CSU and university policies regarding academic accommodations for students with disabilities to each department faculty member.

2. Provide any necessary support to the faculty member who is charged with making the accommodations.

3. Ensure that when a prescribed accommodation is challenged, the accommodation will be provided until the matter has been formally reviewed and resolved.

4. Ensure that the faculty and staff within their departments understand CSUF's commitment to implementing law and policy assuring nondiscrimination on the basis of disability.

5. Uphold the final decision of the president regarding any formal grievance.


A student file is made for each student with a professionally verified disability who requests support services through DSS. Files typically contain an "Application for Services", documentation verifying the nature of the disability, diagnostic assessment information, forms and notations supporting the provision of accommodations and services, disabled person parking information if pertinent, "Authorization for Services", and other relevant information. A student's file is CONFIDENTIAL; only DSS staff has access to it. There is no notation of your disability or your having been a client of DSS on your official university transcript or diploma. No information shall be released without written authorization from the student. Likewise, the nature of a student's disability will not be revealed to anyone without written consent. Files that are inactive for a period of five years will be purged and destroyed. If you have any questions regarding the confidentiality your file address them to your counselor.


According to the Americans with Disabilities Act (ADA), a service animal is defined as "any animal individually trained to do work or perform tasks for the benefit of an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals to an impending seizure or protecting individuals during one, and alerting individuals who are hearing impaired to intruders, or pulling a wheelchair or fetching dropped items". If an animal meets this definition, it is considered a service animal regardless of whether or not it has been certified through a recognized training program.

In compliance with the ADA, service animals are welcome in all buildings on campus and may attend any class, meeting, or other event. Reasonable behavior is expected from the animals while on campus. If your dog exhibits unacceptable behavior, you are expected to employ the proper training techniques to correct the situation.

Cleanliness is mandatory in the campus situation. Daily grooming and occasional baths (at a vet or a family home) should keep dog odor to a minimum. Flea control is essential and adequate preventative measures should be taken. If a flea problem develops, it should be dealt with immediately and in an effective manner.

Consideration of others must be taken into account when providing maintenance and hygiene of service animals. Additionally, specific policies have been established concerning service animals living in the residence halls.


Disabled Person (DP) Parking is available to all students, faculty, and staff who have a permanent or temporary disabling condition that warrants special parking closer to the campus. Persons with a permanent disabling condition need to apply at the DSS reception desk. Along with a completed copy of an Application for Disabled Person Parking form (see appendix) you will need to present your DMV Disabled Person Parking I.D., a copy of which will be placed in your file.

A person with a temporary disabling condition who wants to utilize DP Parking on campus must likewise complete a copy of the Application for Disabled Person Parking. Typical temporary disabling conditions include but are not limited to musculoskeletal injury, post surgical revovery, late term pregnancy, and acute illness. Persons needing temporary DP parking for more than two weeks will need to provide written documentation from a medical professional specifying the diagnosis and the predicted length of time of the disability. For disabilities that are anticipated to last longer than a semester the student will be required to obtain a Disabled Person Placard from DMV.

All students have to pay for regular student parking. Students with permanent or long-term temporary disabilities will be issued a Disabled Person Parking Decal. Those with temporary disabilities will issued a Temporary Disabled Person Parking Permit to display along with their student parking decal.

Campus DP parking decals/permits shall be valid in designated DP spaces as well as Faculty/Staff and Student lots and 30-minute Visitor spaces. DP spaces are designated as wheelchair and non-wheelchair; you must have a wheelchair decal/permit to park in spaces with that designation. DP decals/permits are not valid in spaces designated as Carpool, Maintenance/Service, Special Permit, 15 minute Visitor, Reserved or E-Plate. Courtesy warnings shall be issued on the first violation while subsequent violations will be cited.


The availability of support services for students with disabilities is dependent upon the needs of students as well as available funding and resources. It is entirely up to the student whether or not to access services. However, no student shall receive support services without proper verification of their disabling condition. DSS will determine which support services a student is eligible for based on all available documentation and information on the student's disability. In addition, it is important for students to understand that the accommodations authorized by DSS apply only to CSU Fullerton.


The purpose of the advisory committee is to assist the Director of Disability Support Services in the evaluation of current campus policies and procedures relating to students with disabilities, develop plans relating to programs and services for students with disabilities, recommend priorities, and develop timelines. Meetings are held on an as-needed basis.


DSS works closely with the Department of Rehabilitation (DOR). DSS has a brochure that explains the goals and procedures of DR. Students who are not currently DOR clients are encouraged to see if they qualify for support from DR. Local offices can be found in the telephone directory. A student who is a client needs to maintain contact with his/her DOR Counselor regularly and be sure the Counselor has "authorized" payment for fees, books, etc. with the University prior to the beginning of each semester. An authorization has to be received at DSS prior to registration for classes. If the student's classes are canceled because of non-payment, it is the student's responsibility.

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