GENERAL GUIDELINES AND RESPONSIBILITIES OF STUDENTS
Although there are certain rights that you, as a student with a
disability, are granted by law and university policy, there are
also certain responsibilities that you must meet to make your academic
endeavors stress-free and successful. Please read the following
very carefully as they pertain to your specific needs and situation.
If you have any questions please contact one of the staff; they
will be happy to assist you.
1. All students are expected to be familiar with and abide
by all departmental, school, college and university policies pertaining
to student conduct and academic practice and procedure. Students
can find this information in the university catalog, class schedules,
departmental brochures and handbooks, and on the university web
2. Department of Rehabilitation (DOR): If DOR sponsors a student,
it is the student's responsibility to be sure his/her DOR counselor
has "authorized" payment for whatever is being covered
by DOR (fees/books/etc.) in a "timely" fashion. In other
words, if a student's registration for classes is canceled because
of non-payment or because the university has not received a DOR authorization,
it is the student's responsibility.
3. Deaf or hard of hearing (D/HH) students register for
classes on their own they need to give their class schedule to the
Deaf Hard of Hearing specialist if they wish to be provided interpreting
services for their classes. If the Deaf Hard of Hearing Specialist
is not informed of the student's class schedule, no interpreting
services can be scheduled.
4. Add/Drop: It is the student's responsibility to process
any adds/drops by filing the appropriate forms with the Registrar.
Failure to do so could result in undesirable consequences. In addition,
the student needs to notify their primary councelor if this action
affects in-class accommodations or alternative print format support.
5. Personal Information: It is the student's responsibility
to be sure DSS has his/her current home and mailing addresses, phone
numbers, and email address if different than the one assigned by
the university. In addition the student must keep current the telephone
number and name of someone who can be contacted in case of an emergency.
If DSS does not have this information, we will be unable to provide
the student with important information.
6. Interpreters: Students who use sign language interpreters
or real-time captioning should notify the Deaf Hard of Hearing Specialist
of all class scheduling before the beginning of each semester. If
changes are made to your class schedule, the specialist must be
notified promptly. Requests can be e-mailed to the specialist at
D/HH students desiring "outside" (other than class)
interpreting services, need to submit a request to DSS at least
48 hours in advance to allow appropriate time to obtain the services
of an interpreter.
7. Messages: DSS will not contact any instructor with a
"message" from a student. It is the student's responsibility
to handle all personal contacts with instructors. The student should
consult with the class syllabus on how to reach the instructor.
The email address of every Cal State Fullerton staff and faculty
member is the first initial last name @fullerton.edu in all
lower case, e.g., firstname.lastname@example.org. Emergency contact on behalf
of a student will be considered on a case-by-case basis.
8. Special testing services: It is the student's responsibility
to notify his/her instructors that a test must be made available
to DSS far enough in advance (7 days) to allow for the processing
of alternative print format requirements, and/or the scheduling
of a scribe or an interpreter if the student is visually or hearing
9. Support Services: If a student needs any of the following
services, he/she should notify DSS as soon as possible to permit
coordination. This may include the use of an interpreter, notetaker,
reader, scribe, adapted computer and/or specialized technology,
or test proctoring/special testing.
10. Abuse/misuse of support services: If in-class support
services (e.g.., interpreters or notetakers) are misused or abused
by any DSS student, these services may be suspended. Examples of
misuse or abuse include but are not limited to: a) sleeping in class,
b) cutting class, c) ignoring the interpreter, or d) academic dishonesty.
11. If a student drops and/or fails a course used to satisfy
a degree requirement more than twice, it may be considered an unreasonable
accommodation for this student to receive support services in the
classroom (e.g., interpreters, readers) if the student takes the
class again. Students receiving support through the Department of
Rehabilitation (DOR) will find this policy to be consistent with
the newly enforced rulings on payment by DOR for "retaken"
12. Three (3) unexcused absences in any class may result
in the loss of interpreter/real time-captioning services until the
student meets with the Deaf Hard of Hearing Specialist.
With Regard To Notetakers
a. Notetakers are volunteers from the class and are provided
as a necessary academic accommodation and are not considered a substitute
for a student's full participation in the course. Notetakers are
generally a classmate who volunteers to share their notes.
b. The student is to secure a notetaker with the assistance
of his/her instructor if needed.
c. The student should ask his/her instructor to check the
notes for accuracy and completeness.
d. If the student is unable to secure a notetaker or is
dissatisfied with his/her notes, please notify the Coordinator of
e. As a general rule, notetakers are usually volunteers
and are not compensated.
With Regard To Readers and Alternative Print Services
a. DSS is responsible for providing readers and reproducing
printed materials in alternative formats.
b. Requests for reader/alternative print services should
be submitted prior to the start of classes to ensure timely arrival
of tapes, large print reproductions, e-text, or brailled copies.
A copy of the class syllabus should be attached to each request
c. If a student is dissatisfied with a reader or the services,
he/she should notify the Coordinator of Support Services.
d. Readers, e-text editors and braille transcribers are
With Regard To Lab Assistants and Adaptive P.E. Tutors
a. DSS is responsible for providing lab assistants and adaptive
physical education tutors for classes in which there is an appropriate
need based on the class and the nature of the disability.
b. Requests for this type of assistance should be directed
to the Coordinator of Support Services. Make these requests as early
as possible so that the Coordinator can search for appropriate candidates
to fill the requirements. If, when registering for a class, it is
apparent that assistance will be needed, it would be best to contact
the Coordinator at that time.
c. If a student is dissatisfied with a lab assistant or
p. e. tutor, he/she should promptly notify the Coordinator of Support
d. Lab assistants and adaptive p. e. tutors are generally
With Regard To Interpreter/Real-Time Captioning Support
a. At the time of registration for classes, Deaf Hard of
Hearing Specialist must be given a copy of the class schedule by
each D/HH student who uses interpreting services. Should changes
be made to the class schedule, the Coordinator must be notified
immediately. This will permit scheduling changes for the interpreters/real-time
captioners to be made.
If an interpreter is not needed for a particular class, that should
be noted on the class schedule and the specialist must be notified.
b. DSS will endeavor to provide interpreters for a variety
of activities at CSUF. E-mail Karen
at least 48 hours in advance, unless it is an emergency situation.
These assignments will be covered in the following hierarchy: classroom
lectures, class related field trips or class related lectures outside
of class, tutoring sessions, meetings with instructors, appointments
with other campus offices, and student organization meetings.
c. If scheduled interpreting services are not needed, contact
the specialist at least 48 hours in advance, unless it is an emergency
d. The specialist makes the assignment of interpreters based
on the class content, student, and interpreter skills.
e. DSS makes every effort to honor requests from students
who are D/HH for academic interpreting services. Due to unforeseen
circumstances, such as illness, weather, etc., there may be instances
when an interpreting assignment cannot be filled. In the event of
such circumstances the lecture or event can be taped and interpreted
at a later time. If this occurs for a planned one-on-one meeting
the student can chose to proceed without an interpreter or can reschedule
the meeting and make arrangements for an interpreter for the new
f. If a student is dissatisfied with his/her interpreting
service, the student should notify the specialist as soon as possible.
g. Interpreters/real-time captioners are career professionals
and are compensated accordingly
When Making Application to the University and the DSS Program
transcripts and test scores (if required) in a timely fashion.
from an appropriate professional verifying your disability to DSS.
Complete any requirements
for Financial Aid and/or Department of Rehabilitation if you are
seeking that support.
Before the Semester
Make an appointment,
if possible, with each instructor to identify yourself, explain
your disability-related needs, and seek guidance on how to best
succeed in the course. Let the instructors know you will be bringing
them an Accommodation Letter after the first week of class.
Make sure your
Financial Aid and/or DOR package has been completed and approved.
Submit your requests
for books on tape or e-text as soon as possible after you register
for classes to Elizabeth Buchanan. Check with the customer service
desk in the bookstore the titles, authors, and editions of each
book in each of your classes.
At the Beginning of the Semester
Schedule an appointment
with your DSS counselor after you have attended the first meeting
of each of your classes. This will provide you the opportunity to
get a feel for the demands of the class and secure a copy of the
class syllabus. This will be helpful in discussing with your counselor
any unique accommodations you may need. Before meeting with your
counselor you, complete a Student Support Service Form (see appendix).
Your accommodation letters can usually be picked up the day of your
appointment or the following day.
Give your instructor
a copy of the accommodation letter, which explains the academic
adjustments and support services you will need (for example: interpreter,
reader, notetaker, amplifier, front-row seat, brailled or enlarged
material, materials in an electronic format on computer disk, special
Request the instructor
to make an announcement for a notetaker if needed at the beginning
of the semester.
with your notetaker as how he/she wants to record notes and convey
copies to you. DSS will provide NCR paper or make free copies to
facilitate this process. If you and your notetaker opt for the latter,
one or both of you will need to bring the notes to DSS.
explain to the instructor how DSS can help.
Ask if the instructor
foresees any particular difficulty with your success in meeting
the requirements of the course. If there is a problem, contact your
DSS counselor promptly.
After you have
finished the registration process, including any adds and/or drops,
confirm with Admissions and Records what classes in which you are
officially enrolled. This should be on your final Study Plan/Fee
Receipt or you can check on one of the on-line kiosks that can be
found around campus.
During the Semester
Inform the DSS
office of any changes in your schedule (for example, if you drop
or add courses, or if the day, time, or place of class, or the instructor
Because of limited
space and special testing accommodations it will be necessary to
schedule your exams well in advance. That will require your completing
a Testing Information Form (see appendix) at the DSS reception desk
and then securing your instructor's signature. Keep DSS informed
of dates for major projects or field trips if you will need special
assistance (i.e. interpreting/reading/lab assistants) from DSS.
Meet with your
instructor to monitor how well you are doing in the class and assess
for yourself if you need to make changes in your approach to your
mid-term examinations with DSS at least a week in advance.
At End of the Semester
Check the finals
schedule well in advance (posted in the Class Schedule every semester)
and request support services if needed (reader, interpreter, special
testing, adapted computer or other specialized technology, proctoring
of exams, etc.).
Schedule any of
your final examinations to be taken in the DSS at least two (2)
weeks in advance.
Talk with instructors
to find out if they foresee any problem in administering the final
THANK your instructors
for their assistance.
Problems with an instructor
1st - Try to resolve it yourself.
2nd - See your DSS Counselor for advisement and assistance.
The Student Health and Counseling Center has doctors and nurse
practitioners that can provide treatment for acute illness and injury.
The Health Center takes walk-in patients or you can schedule an
appointment with a practitioner of your choice. Medications are
provided by the pharmacy at cost.
It is the student's responsibility to contact his/her instructors
about missed classes and to secure a note from the doctor regarding
class absences due to illness if requested by your instructor. Students
who utilize sign language interpreters or real time captioners should
contact the Coordinator of Support Services as soon as possible
(hopefully before class time) if they will be unable to attend class.
If you receive Department of Rehabilitation (DOR) support, and books/supplies
are part of your DOR support, then you must have your DOR counselor
direct an Authorization for Services or a draft to your vendor of
choice. The customer service people at the Titan Shops Bookstore
and the local bookstores that serve the campus as text vendors are
knowledgeable and helpful when DOR is funding texts. If your store
of choice is out of a book you need, you will have to buy it somewhere
else. If your DOR counselor gives you permission to buy the book
elsewhere and tells you he/she will reimburse you for the book,
you will be responsible for submitting the receipt to your DOR Counselor.
You must have your picture taken for your Titan Card (student identification)
at the Titan Card office located in the Pollak Library reception
area. You will need this card to access many available services
and programs on campus
See the Office Manager, the Coordinator of Support Services or
the Coordinator of the Information and Computer Access Program to
see what equipment or technology is available and what the policies
and procedures are for its use.
Support Service Provider Doesn't Show
Contact the DSS office immediately. If you have a class and the
interpreter does not show, go immediately to the departmental secretary
and ask to have DSS called (3112), so that DSS can be informed and
If an interpreter is not there, contact DSS to secure a tape recorder
to tape record the lecture. Ask the instructor if it is possible
to meet to go over that day's class. An interpreter will be scheduled
to interpret the to interpret the tape you.
All students are responsible to attend all classes and abide by
the demands of the course syllabus. If, for whatever reason, you
miss a class it is strongly suggested that you meet with your instructor.
Instructors have different requirements and sensitivities with regard
to attendance and it is in the student's best interest to be attuned
to them. All students should attempt to get notes from a classmate
Students are expected to familiarize themselves with the process
and procedures of TITAN registration and are responsible to register
for their classes. Students currently have the option of registering
by telephone or on-line through the Internet. The exact procedures
can be found, along with other important information, in each semester's
class schedule. Class schedules can be purchased in the bookstore
or one of the bookstore satellites on campus. If you need assistance
with registration for disability related reasons contact DSS. It
is the responsibility of each DSS student to ascertain the date
and time for early registration assigned to them. DSS students have
priority, along with a few other select student groups, on the first
day of each round of TITAN registration. If you are uncertain if
you are coded for priority registration, you may ask the Office
Manager to confirm that you are. For a variety of reasons, a student
may not be coded for priority registration for their initial semester.
Meet with an academic advisor to secure advisement prior to registering.
For general education you would contact the Office of Academic Advisement
(UH-179). For your major you would contact the department. Department
vary in terms of who and how advisement is provided. The department
secretaries are often very knowledgeable and helpful. All CSUF holds
must be cleared three days prior to TITAN registration or you will
not be allowed to register for classes. Admissions and Records will
send you a Titan registration mailer each semester, which will include
your PIN, your appointment date and time, and a list of holds, if
any, that must be cleared.
Change of Major
See the academic advisor for your major. You will have to fill
out a "Change of Major" form and submit it to Admissions
and Records. All students who change majors should consult with
their DSS counselor.
Department of Rehabilitation Problem
If you are a client of the Department of Rehabilitation, you must
maintain regular contact with your DOR counselor.
Support Service Providers are either professionals or paraprofessionals
who follow standard procedures. Students should not ask them to
bend rules or render services beyond the scope of the professional
services authorized by DSS.
Carefully observe the students in your classes to see who appears
to be taking good notes. Approach the student(s) and ask if you
could use his/her notes. If you need assistance in locating a good
notetaker, ask the instructor to make an announcement requesting
a volunteer. Make arrangements with the notetaker to get a copy
of the notes. Notes written in black ink are preferable for photocopying.
The Coordinator of Support Services has a folder of information
to assist your notetaker in taking effective notes. The DSS photocopier
is available for copying notes for DSS students. Copying will be
performed only by DSS staff. As an alternative, DSS will provide
you with carbonless NCR paper for the notetaker to use. The choice
belongs to the notetaker. Students should see the Coordinator if
they are having problems with notetaking.
If you have possession of the original notes be sure these are
returned to the notetaker promptly. Make it your routine to attend
each class. If there is a problem, contact DSS. If possible, take
notes yourself, especially if anything is written on the board.
It is not your notetaker's responsibility to give you notes if you
missed class. It is your responsibility to get notes for any classes
that you missed.
You must reach an agreement with the notetaker concerning how the
notes will be duplicated. (In classes where more than one student
is receiving notes, pick one person to be responsible for distributing
notes and returning the original copy to the notetaker.) Notes are
not to be shared with any other student without the notetaker's
Inform your instructor if you are planning to tape record his/her
lectures. You will need permission to record unless recording is
specifically prescribed as part of your disability related accommodations/adjustments.
DSS has a limited consent agreement form if the instructor wishes
to use it, which limits the student's use of recorded materials
to specific class related purposes (see appendix).
It is strongly advised that you read, review, outline, and rewrite
(type/word process) the notes or tapes into your own words NIGHTLY.
(DSS has available regular word processing computers or adapted
computers that you may use for this purpose.)
Upon request, the DSS staff may evaluate and review the notes and
the notetaker/DSS student relationship. If you believe your current
notetaking accommodations do not sufficiently address your disability,
you are encouraged to meet with your counselor to discuss your concerns
and adjustments may be made.
In some cases your instructor may be willing to provide a copy
of his/her lecture notes to an identified student registered with
DSS. Ask if your class instructor would be willing to review your
notes or those of your notetaker for accuracy and content:
1. End of week one.
2. End of week three.
3. Occasionally throughout the remainder of the semester.
Using Tutoring Support
Request tutoring for a specific course at the University Learning
Center located in MH-33 as soon as possible. Mathematics and English
have tutoring labs that are available to all students; check with
the departments for location and schedules of operation. You should
also check with your major department to see if it offers any assistance
DSS can attempt to assist sensory impaired students in the process
of securing tutoring. Students with other disabilities are referred
to the University Learning Center. If you decide to use tutoring,
it is imperative that you go very early in the semester. If you
want private tutoring, payment for this is your responsibility.
Always give your tutor(s) advance notice regarding any tests and
Using Interpreter/Real-Time Captioning Support
Interpreters are professionals who are responsible for facilitating
communication between persons who are Deaf and the hearing world.
They are also part of the educational team that includes the student,
instructor, interpreter, notetaker, and DSS counselor. In the classroom,
please remember the role of the interpreter. Do not interfere with
his/her work by trying to engage in casual conversation at inappropriate
times. Students are not to make any arrangements directly with an
interpreter; all requests for interpreting services must be addressed
through the Deaf Hard of Hearing Specialist.
Attend all classes. If you know in advance that you will be absent
from class, please inform the specialist so that alternate assignments
can be made for interpreters or captioners. The student should email
the specialist as far in advance as possible as far in advance as
possible. Interpreting services are charged for the full class time
even when the student does not show up for class. The interpreter
gets paid if you do not notify DSS in advance.
The interpreter will wait TEN (10) MINUTES for every sixty minutes
of class length in cases where the student may be late to class
(e.g., for an hour and fifteen minute class they will wait fifteen
minutes). If the interpreter is later than ten minutes, the students
should contact DSS so that a substitute, if available, can be sent.
If the student elects to sleep, eat, ignore, or generally not pay
attention to the interpreter, the interpreter will not reiterate
what the instructor has said (in other words, the interpreter will
interpret as the instructor talks - and will not stop interpreting
to try to "catch up" the student).
The interpreter is neither a counselor nor a tutor, and he/she
will not assume either of those roles. The interpreter(s) and the
student(s) are a communication team and should strive to work together
to maximize the effectiveness of the classroom experience. If the
interpreter does not know a particular sign, the students may show
the interpreter if it does not interfere with the interpreting.
Words that are used frequently, but for which there are no signs,
can be given a sign that will be used only in that classroom situation
and are not intended to be used generally.
Any problems with interpreters or an interpreting situation should
immediately be brought to the attention of the Deaf Hard of Hearing
Specialist. Solutions might include discussing the problem with
the interpreter, Specialist, instructor, or DSS Director; a meeting
of the student, interpreter and Coordinator; the Specialistor Lead
Interpreter observing the situation; or a reassignment of the interpreter.
Using Readers and Alternative Format Print Materials
Arrange with the Deaf Hard of Hearing Specialist for your alternative
format needs as soon as possible after you register for classes
or you have this accommodation prescribed by your DSS counselor.
Materials can be reproduced on cassette tape, braille, large print
and e-text formats. Students using these services should be familiar
with the Provision of Reader Services Policy (see appendix)
The student needs to complete a Request for Alternative Format
form (see appendix), which can be found at the DSS reception
desk. Only ONE BOOK TITLE or INDIVIDUAL INSTRUCTIONAL DOCUMENT should
be listed on each form and a copy of the class syllabus (at least
the portion that lists due dates for readings) should be attached
to EACH form submitted. DSS readers will tape some items and others
will be obtained from Recordings for the Blind and Dyslexic.
Notify DSS in advance when you will need alternative format services
and indicate which services will be required. If you need assistance
in the library, provide the Coordinator of Support Services with
a list of two or three different times you will be available to
meet a reader in the library. This scheduling should be done at
least three workdays in advance.
If you must cancel or reschedule an appointment with a reader for
library research, please do so at least 24 hours in advance.
If you are experiencing any difficulties with tapes, equipment
or other alternative format materials, please inform the Coordinator
as soon as possible.
Using Testing Accommodations
If your academic adjustments include testing accommodations, the
specifics of those accommodations will be stated on your accommodation
letter. Usually these testing accommodations call for students to
take their tests in DSS under the supervision of staff proctors.
On rare occasions, instructors prefer to proctor the examination
and this is acceptable as long as the prescribed accommodations
are provided. The student is responsible to schedule their examinations
to be taken in the DSS with enough advance notice to secure space
and provide time for any special preparations for the test (e.g.,
converting to tape, e-text, braille or large print formats). In
most cases, students are expected to take accommodated exams in
a time frame which mirrors the classroom as closely as possible.
The student must complete a Testing Information form (see appendix)
and return it with the instructor's signature to DSS.
Students who have been prescribed testing accommodations are entitled
to these accommodations for standardized examinations administered
by the university or national testing agencies. University related
tests include the entry-level tests [English Placement Test (EPT),
Entry Level Mathematics Test (ELM), Accounting Qualifying Examination
(AQE) and the Mathematics Qualifying Examination (MQE)] and the
graduation requirement Examination in Writing Proficiency (EWP).
Ask your DSS counselor for an Accommodation Letter well in advance
of the registration deadline. For information and registration for
these tests students should contact the University Testing Center
located in UH-229. Your DSS counselor will be happy to assist you
in requesting testing accommodations for other tests like the GRE,
CBEST, GMAT, etc. Please ask for this assistance well in advance
of the registration deadline and bring the appropriate forms.
DSS, in conjunction with the shared values of the university, views
academic integrity as integral to higher education and takes its
proctoring responsibility very seriously. Therefore, if DSS staff
suspects or finds actual cases of cheating, the incident will be
immediately reported to the instructor and it will be the decision
of the instructor and/or the department as to how the matter is
handled with the student. We recommend to instructors that they
handle these cases of cheating no differently than they would with
any other students in their class. No preferential treatment is
justified based on the fact that a student has a disability. Cheating
is not an appropriate accommodation for any disability. CSUF has
explicit procedures for dealing with cases of academic dishonesty;
which are specified in the university catalog.
Because of our obligation to maintain the integrity of instructors'
exams and protect the process of disability related test accommodations,
DSS staff is increasing the monitoring of exams in progress. There
will also be increased scrutiny of the material, clothing, accessories,
etc. which students take into a testing room. We advise all students
to completely empty all pockets before entering a test room and
not to take any extra clothing or any other items into the room
unless specifically approved by the instructor. In addition, a closed
circuit television system has been installed in the testing rooms
to allow for more intensive monitoring while minimizing distracting
It is unfortunate that a few students over the years have caused
the DSS to spend more of its funding and time to prevent cheating
but DSS will continue to maintain the integrity of the testing process.
The staff is especially concerned that these cases of cheating reflect
negatively on the program and on other students who need the disability
related accommodations. Academic dishonesty also has the effect
of jeopardizing the long nurtured cooperation of faculty who work
with us and with students who need testing accommodations.
If you believe your current testing accommodations do not sufficiently
address your disability, you are encouraged to meet with your DSS
counselor to discuss your concerns and adjustments may be made.
Using Technical Support and Adaptive Technology
Technical equipment and materials are available at DSS for your
use on a limited basis. Please check out the materials/equipment
with the assistance of the DSS Office Manager. You may check out
the following for specific set time periods: Perkins Braillers,
Franklin Spellers, Phonic Ear Listening Devices, wheelchairs, 4
track cassette recorders, and 2 track cassette recorders.
In addition, the following equipment may be used in the DSS center
and/or the Computer Access Lab (CAL) located in UH-115: IBM computers
with special access software including voice recognition, screen
magnification and text to speech screen readers; close circuit TV
for print magnification; computer based reading machine; and braille
embosser and braille translation software.
You are responsible for returning the equipment and materials in
All equipment and materials must be returned at the end of each
semester in the same condition as when it was checked out. You will
be held responsible for any damage to the equipment incurred while
checked out to you. Failure to discharge this responsibility may
lead to a hold being placed on your next registration packet or
Replacement of batteries for any equipment requiring batteries
is the responsibility of the student checking out the equipment.
Using the CAL
All students registered with the Office of Disability Support Services
are eligible to use the Computer Access Lab (CAL) facility and services.
The CAL is a computer lab providing adapted computers for students
with disabilities. Located in room UH-115, the CAL is open from
8:00 AM to 6:00 PM Monday through Thursday and 8:00 AM to 5:00PM
on Friday. Students eligible to use the CAL may utilize the CAL's
facility and services on either a drop-in basis or reserve specific
adapted computers for up to two hours by appointment. To reserve
a computer by appointment, contact the CAL in person or by phone
at (657) 278-5397.
The CAL also provides two adapted computers in the Office of Disability Support Services (UH-101). The CAL computers in the Office of Disability Support Services are also available on a drop-in basis or by appointment.
To reserve a CAL computer in the Office of Disability Support Services
for up to two hours, contact the Office of Disability Support Services
directly either in person or by phone at (657) 278-3112. Since the
CAL computers in the Office of Disability Support Services are also
used for examination purposes, it is highly advisable that students
desiring to use these computers make an appointment in advance to
The CAL's computers have been adapted to provide accessibility
for students with sensory, learning, or physical disabilities. The
CAL computers are equipped with screen readers, speech synthesizers,
and screen magnification capabilities. In addition to these adaptations,
the two CAL computers located in the Office of Disability Support Services have voice recognition capability. Adjustable height tables
are also available in both sites. Computer-based reading systems
and braille production technology are also available in the CAL.
For further information regarding adaptive technology or individual
student computer access needs, contact the Information & Computer
Access Program Coordinator at (657) 278-3112 or (657) 278-5397.
Using The Library
The following policy was developed in collaboration with the Library
for the provision of routine assistance to patrons with a disability
that limits or impairs access or use of any of the holdings or services
PROCEDURES FOR PROVIDING ASSISTANCE TO STUDENTS WITH DISABILITIES
In order to assure "reasonable accommodation" of individuals
with disabilities, the Pollak Library has collaborated with Disability Support Services (DSS) to develop the following procedures:
disabilities in need of routine services such as photocopying, retrieving
books, etc., will be provided with assistance at the Circulation
Desk (first floor, south wing). During evening and weekend hours,
student employees in Machine Services will provide backup assistance.
To receive services,
students must bring a letter of reference from DSS, describing needed
For services that
may take longer than 20 minutes or for more complicated assistance,
students should first contact DSS or make prior arrangements with
All service requests
will be recorded including student name, ID#, service provided,
and time spent. DSS will reimburse the Library for time spent assisting
Student shall pay
for any services that require payment (photocopying, printing, etc.).
assistance in research or using electronic resources shall be referred
to the reference desk or asked to make a research appointment with
for disabled students are held each fall or as needed. In addition,
students should be encouraged to attend Electronic Resource Workshops.
A computer workstation,
with special features to make it more accessible to disabled students,
will be installed in Room 106.
Persons with disabilities,
other than students, shall also be accommodated reasonably.
Any questions or
problems that cannot be handled at the Circulation Desk should be
referred to Robert Sage, the Library Liaison to DSS (x4057, email@example.com,
office PLN 111).
These procedures shall be reviewed each semester by the Library
and DSS to determine if any modification is required.
Using the Titan Bookstore
The staff of the bookstore is happy to provide assistance to those
students who, because of their disability, need assistance in the
purchase of their textbooks and supplies. Those students needing
assistance can ask for it at customer service desk.
For those students who are clients of the Department of Rehabilitation
(DR) and are authorized for books and supplies the following guidelines
shall pertain. You must work closely with your DOR counselor in advance
of each semester to plan for needed textbooks and other supplies
you will purchase from the bookstore. You will need to provide a
description list of the supplies and textbooks with their prices
to your counselor so that s/he can authorize those expenses. You
should provide the highest price for an item, e.g., the price of
a new book as opposed to the used book price.
DOR has two methods of payment it uses; the bank draft or the Authorization
for Services. Both will specify the books and supplies authorized
for the semester. The staff at the bookstore suggests that you ask
your DOR counselor to use the Authorization for Services as it provides
you and them with more flexibility. The bank draft requires that
you take all books and supplies at one time, which can be problematic
if one of your books is late from the publisher. The authorization
would allow you to take books and supplies, as they are available.
To expedite matters, have your DOR counselor fax your authorization
directly to the bookstore at (657) 278-7703. You will need to go
to the customer service desk to make any purchases that will be
paid by either of these methods. If you have any questions, you
can call the bookstore at (657) 278-3418.
Responsibilities of Students
1. Identify themselves to Disability Support Services and provide
professional verification of their disability if they wish to utilize
support services related to their disability (students are not obligated
to identify themselves to the university unless they chose to request
services related to their disability). A professionally verified
disability is a condition certified by a licensed physician, psychologist,
audiologist, speech pathologist, registered nurse, licensed clinical
social worker, marriage and family therapist, rehabilitation counselor,
physical therapist, corrective therapist, learning disability specialist,
or other appropriate professional.
2. Provide, in the case of a learning disability, testing and evaluation
results dated no more than five years prior to the date of requesting
accommodations at CSUF.
3. Consult with their DSS counselor to determine specific academic
accommodations necessary while enrolled in courses and/or while
completing testing requirements at CSUF.
4. Complete the DSS Support Service Request forms (see appendix)
and meet with their counselor at the start of each semester to review
course requirements and obtain accommodation letters for their professors.
5. Meet with their individual instructors to submit an Accommodation
Letter (see appendix) and discuss disability-related needs for those
classes that the student and counselor agree are appropriate. The
Accommodation Letter will specify the appropriate accommodations
and academic adjustments prescribed by your counselor.
6. Inform DSS, in a timely manner, of test dates and times for
which prescribed accommodations are necessary. DSS will then assure
that approved accommodations are made available.
7. Abide by departmental, school, college and university policies
and academic regulations, as do all students.
Responsibilities of Disability Support Services
Disability Support Services will:
1. Determine whether or not a student is eligible to receive reasonable
accommodations and/or support services on the CSUF campus. DSS requires
verification by an appropriate professional, such as a physician,
rehabilitation counselor, or therapist that meets the criteria established
by the California State University.
2. Respect the confidential nature of a student's disability and
maintain professional standards. When granted permission to release
information by a particular student, DSS professional staff will
provide the requested information to the specified person or agency
in a timely manner. Materials in a student's file that were received
from a professional or other institution to verify disability with
respect to requesting services at Cal State Fullerton will not be
forwarded to third parties. For those materials the student must
return to the original source.
3. Screen applicants and may provide assessment of learning disabilities
to determine appropriate academic adjustments.
4. Prescribe appropriate accommodations and support services on
the campus and in the classroom, including test-taking accommodations.
5. Prescribe appropriate academic accommodations for an individual
student. The office will provide students with Accommodation Letters
(see appendix), which students then present to their instructors
at the beginning of the semester, or at such time as the disability
6. Assist students in obtaining access, when feasible, to computers
and other technological adaptations.
7. Provide, upon request, consultation to instructors regarding
how to implement most effectively the authorized academic accommodations.
Responsibilities of Faculty
1. Cooperate with DSS in providing prescribed accommodations and/or
support services for the student in a fair and timely manner.
2. Be responsible for providing timely access to course materials
for students with disabilities, particularly those with print disabilities
who need printed information in alternative formats. Since the U.S.
Department of Education Office of Civil Rights has articulated "timely"
to mean at the same time as all other students receive the information,
faculty must allow sufficient time (one to two weeks) for print
materials to be translated into alternative formats (i.e., Braille,
audio tape, large print, E-text).
3. Review the Accommodation Letter upon presentation by a registered
student with a disability.
4. Review, complete and sign the Test Information form so that
the student can return the form to DSS in a timely manner.
5. Provide a copy of examination materials one week in advance in
situations in which alternative formatted materials are requested
as a reasonable accommodation. This requirement will allow sufficient
time to convert the exam materials into the necessary alternative
print format (i.e., Braille, audio tape, large print, or E-text).
6. Consult with DSS if there is any question regarding how to implement
the prescribed accommodations.
7. Provide a classroom atmosphere that is nondiscriminatory for
students with disabilities and harassment-free in nature.
Responsibilities of Administrators
1. Make available (in department offices) copies of the CSU and
university policies regarding academic accommodations for students
with disabilities to each department faculty member.
2. Provide any necessary support to the faculty member who is charged
with making the accommodations.
3. Ensure that when a prescribed accommodation is challenged, the
accommodation will be provided until the matter has been formally
reviewed and resolved.
4. Ensure that the faculty and staff within their departments understand
CSUF's commitment to implementing law and policy assuring nondiscrimination
on the basis of disability.
5. Uphold the final decision of the president regarding any formal
A student file is made for each student with a professionally verified
disability who requests support services through DSS. Files typically
contain an "Application for Services", documentation verifying
the nature of the disability, diagnostic assessment information,
forms and notations supporting the provision of accommodations and
services, disabled person parking information if pertinent, "Authorization
for Services", and other relevant information. A student's
file is CONFIDENTIAL; only DSS staff has access to it. There is
no notation of your disability or your having been a client of DSS
on your official university transcript or diploma. No information
shall be released without written authorization from the student.
Likewise, the nature of a student's disability will not be revealed
to anyone without written consent. Files that are inactive for a
period of five years will be purged and destroyed. If you have any
questions regarding the confidentiality your file address them to
According to the Americans with Disabilities Act (ADA), a service
animal is defined as "any animal individually trained to do
work or perform tasks for the benefit of an individual with a disability,
including, but not limited to, guiding individuals with impaired
vision, alerting individuals to an impending seizure or protecting
individuals during one, and alerting individuals who are hearing
impaired to intruders, or pulling a wheelchair or fetching dropped
items". If an animal meets this definition, it is considered
a service animal regardless of whether or not it has been certified
through a recognized training program.
In compliance with the ADA, service animals are welcome in all
buildings on campus and may attend any class, meeting, or other
event. Reasonable behavior is expected from the animals while on
campus. If your dog exhibits unacceptable behavior, you are expected
to employ the proper training techniques to correct the situation.
Cleanliness is mandatory in the campus situation. Daily grooming
and occasional baths (at a vet or a family home) should keep dog
odor to a minimum. Flea control is essential and adequate preventative
measures should be taken. If a flea problem develops, it should
be dealt with immediately and in an effective manner.
Consideration of others must be taken into account when providing
maintenance and hygiene of service animals. Additionally, specific
policies have been established concerning service animals living
in the residence halls.
DISABLED PERSON PARKING
Disabled Person (DP) Parking is available to all students, faculty,
and staff who have a permanent or temporary disabling condition
that warrants special parking closer to the campus. Persons with
a permanent disabling condition need to apply at the DSS reception
desk. Along with a completed copy of an Application for Disabled
Person Parking form (see appendix) you will need to present your
DMV Disabled Person Parking I.D., a copy of which will be placed
in your file.
A person with a temporary disabling condition who wants to utilize
DP Parking on campus must likewise complete a copy of the Application
for Disabled Person Parking. Typical temporary disabling conditions
include but are not limited to musculoskeletal injury, post surgical
revovery, late term pregnancy, and acute illness. Persons needing
temporary DP parking for more than two weeks will need to provide
written documentation from a medical professional specifying the
diagnosis and the predicted length of time of the disability. For
disabilities that are anticipated to last longer than a semester
the student will be required to obtain a Disabled Person Placard
All students have to pay for regular student parking. Students
with permanent or long-term temporary disabilities will be issued
a Disabled Person Parking Decal. Those with temporary disabilities
will issued a Temporary Disabled Person Parking Permit to display
along with their student parking decal.
Campus DP parking decals/permits shall be valid in designated DP
spaces as well as Faculty/Staff and Student lots and 30-minute Visitor
spaces. DP spaces are designated as wheelchair and non-wheelchair;
you must have a wheelchair decal/permit to park in spaces with that
designation. DP decals/permits are not valid in spaces designated
as Carpool, Maintenance/Service, Special Permit, 15 minute Visitor,
Reserved or E-Plate. Courtesy warnings shall be issued on the first
violation while subsequent violations will be cited.
The availability of support services for students with disabilities
is dependent upon the needs of students as well as available funding
and resources. It is entirely up to the student whether or not to
access services. However, no student shall receive support services
without proper verification of their disabling condition. DSS will
determine which support services a student is eligible for based
on all available documentation and information on the student's
disability. In addition, it is important for students to understand
that the accommodations authorized by DSS apply only to CSU Fullerton.
DISABILITY SUPPORT SERVICES ADVISORY COMMITTEE
The purpose of the advisory committee is to assist the Director
of Disability Support Services in the evaluation of current campus
policies and procedures relating to students with disabilities,
develop plans relating to programs and services for students with
disabilities, recommend priorities, and develop timelines. Meetings
are held on an as-needed basis.
DEPARTMENT OF REHABILITATION (www.dor.ca.gov)
DSS works closely with the Department of Rehabilitation (DOR). DSS
has a brochure that explains the goals and procedures of DR. Students
who are not currently DOR clients are encouraged to see if they qualify
for support from DR. Local offices can be found in the telephone
directory. A student who is a client needs to maintain contact with
his/her DOR Counselor regularly and be sure the Counselor has "authorized"
payment for fees, books, etc. with the University prior to the beginning
of each semester. An authorization has to be received at DSS prior
to registration for classes. If the student's classes are canceled
because of non-payment, it is the student's responsibility.