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CSUF Password Procedures

To keep you and your data safe, CSU and CSUF require all users and service accounts to have passwords.

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Required Password Changes

Based on CSU policy requirements and information security best practices, the campus password expiration guideline requires that all faculty, staff, emeriti and student employees change their campus password during the month of October and all currently enrolled students and alumni change their campus password annually.

Administrative/Department/AF accounts passwords are required to be changed annually.
All Tier 1 & 2 and service accounts passwords are required to be changed every six months.
Email notifications will be sent out 30 days prior to password expiration to the owner and Department IT Coordinator for these accounts.

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Password Requirements

Between 12-20 characters
Contain three of the following criteria:
- Uppercase letters
- Lowercase letters
- Numbers
- Allowed special characters
  - ! @ $ % & * ( ) , . - _ +
No part of your name or username can be used
Use a unique password. Do not use a password that is the same or similar to one you use for other websites or personal use accounts.
Should not include "guessable" information such:
- Username, name, social security number, nickname, relative’s names, birth date, etc.

You cannot use your last 24 campus passwords

Forgot your password?

Students/Alumni

NOTE: Your CSUF Portal and Student Email Passwords are the same.

Reset your password in the portal:

Reset Your Password

Unable to reset your password because you forgot your security questions?

Call the Student IT Help Desk at (657) 278-8888
Walk-in: Student Genius Center, Pollak Library North - 1st Floor

You can reset a password via Zoom (for phone support) or in-person (for walk-in support).

You will be required to verify ID:

Driver's License
State ID
Passport

Passwords will not be reset over email or chat

Campus Employees & Emeriti

Faculty / Staff / Student Employees / Emeriti

Self-Service

Portal Reset*

Reset Campus Password

* If you set-up security questions, you can use the Employee Forgot Password option.

Walk-in

Visit the Academic Technology Center (ATC), located on the second floor of Pollak Library South (PLS-237) in-person with a valid photo ID during their business hours. ATC will not reset passwords over email or phone.

Department IT Coordinator

Have your Department IT Coordinator (DITC) submit a Password Reset Request

Passwords will not be reset over the phone, chat or direct email.

Administrative / Department / Tier 1 & 2 Accounts

Your Department IT Coordinator (DITC) will need to submit a password reset request on your behalf using one of these options.

Walk-in

Visit the Academic Technology Center (ATC), located on the second floor of Pollak Library South (PLS-237), in-person with a valid photo ID during their business hours. ATC will not reset passwords over email or phone.

Submit an IT Request Form

Tier 1 & 2 accounts can only use this reset request.

Password Reset Request

Passwords will not be reset over the phone, chat or direct email.

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How to change a password

Students/Alumni

Changing Your Password

Login to your Portal
In the upper right corner click on your Profile icon
Click on Account Settings
Under Student Account Settings click on + next to Change Portal Password
Type in your current, new and confirm new passwords
Click on Update
Update your password for the campus WiFi on your devices.

Changing Your Security Questions

Setting up security questions will allow you to use the self-service password reset option if you forget your password.

Login to your Portal
In the upper right corner click on your Profile icon
Click on Account Settings
Under Student Account Settings click on +next to Password Reset Security Questions
Select 3 different questions and provide answers. Note: the word/pharse you use for your answer is not case sensitive
Click on Update

Campus Employees

How to Change your Password

Faculty / Staff / Student Employees / Emeriti

Change your password through the Campus Portal. Follow the instructions provided on the screen.

Campus Portal for all users

On-campus Mac desktop users

Administrative / Department / Tier1 & 2 Accounts*

IT Knowledge Base article will guide you on how to change the password on these types of accounts.

Other Account Types

* Must be on campus, using wired network connection (as opposed to WiFi) on Windows PC.

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Mobile Device Updates

After you have changed your campus password, you will need to update your smartphone/tablet/laptop with the new password.

Update Mobile Devices Passwords

Update Devices WiFi

Update iFullerton Password

After a campus password change, update your iFullerton App password on smartphone/tablet.

Apple Devices

Tap More tab at the bottom
Tap Log Out button
Sign in with username and password

Android Devices

Tap the grey Info (i) button toward the bottom of the Home Menu
Tap Log Off button
Sign in with username and password

Campus Password Guides

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