Frequently Asked Questions
Below are some of the frequently asked questions about IT Training and its services. If you question is not answered below, please feel free to contact us at ittraining@fullerton.edu.
How do I register for an IT Training class?
Registration for online IT Training classes is handled via the Employee Training Center
. For in-person or live online classes, check the IT Training Class Calendar to find out how to register for a specific class.
For PeopleSoft classes, the class must be assigned to you in order to enroll in it. Find out more about PeopleSoft classes.
I'm having trouble registering for a class. Who do I contact?
Please email ittraining@fullerton.edu
or call x5647 if you are having trouble registering for any IT Training class.
For classes in the Employee Training Center, you can also visit the Employee Training Center
for support information.
The class I want to take isn't on the calendar!
IT Training offers a large number of training classes and it is simply not possible to offer all of our classes each month. If you are looking for a specific class and do not see it on the current calendar, please email ittraining@fullerton.edu
to let us know which class you are interested in.
I'm having problems with an online IT Training class!
Why was I assigned this training class?
IT Training typically assigns training classes by request. For example, you may be required to take FERPA training in order to get access to Student Success Reports. Most PeopleSoft/ERP classes are assigned to you when you request access to PeopleSoft.
On occasion, IT Training will assign mandatory training even if you have not requested access. These courses are typically assigned to meet audit or security requirements and an email will have been sent to you letting you know why you need to take the class.
If you are unsure as to whether you need to take an IT Training course or think you were assigned a course in error, please contact ittraining@fullerton.edu.
