Frequently Asked Questions

Can I do both types of orientations? If so, do I have to pay $100 twice?

Yes, you can complete both. And no, you will only need to pay once. You will need to go back into your student portal to sign up for the other option.

Can I bring a parent/guest with me to the in-person orientation?

No, there are no guests/parents allowed.

I registered for in-person orientation but something came up and now I need to complete the online orientation. Can I change it?

Yes, you can change to online orientation. Go back into your student portal where you registered for the in-person orientation and select the online option. It will not charge you again. Once you register for online, please email with your CWID and we will send you the link.

Will I be able to get my Titan Card during in-person orientation?

Yes, you will have time once orientation is over which will be around 1 p.m.

I registered for in-person orientation but haven't received any information about the day. Can you please let me know what the day will consist of?

5-6 days before your in-person orientation date, you will receive an email with all the details.

I registered for an orientation session but I cannot press the “Pay Now” button, what do I do?

Please check your pop-up blockers. You will need to turn those off/disable them.

What if no in-person dates are showing and I can only select Nov. 1 date?

That's because all in-person dates are filled and you will now have to complete the online orientation. Please ignore the Nov 1 date. Our system requires a date so even though we have passed that date, you can still register for the online option and complete it at your convenience.