Service-now Project Management Application
Service-now is a software platform that supports IT service management and automates day-to-day business processes. It is a project management system that Cal State Fullerton, other CSU campuses and top institutions such as UCLA, University of San Francisco, and Emory turn to for streamline their IT processes. Project management applications such as Service-now aid in planning, organizing and managing projects and resources in order to setup, execute, and complete a project faster and easier.
The staff in the Division of Student Affairs/clients of Student Affairs Technology Services can create a ticket by sending an e-mail to SA_projects@fullerton.edu. The e-mail will instantaneously create a ticket which will be reviewed and assigned to the tech support team in Student Affairs Technology Services. All subsequent communications about the incident (restore service or minor update) or even if the ticket is elevated to a project (consist of several incidences or major changes) will reference a unique number which helps in organizing and managing the project. If someone is copied on the original e-mail that created the ticket, he or she will be copied on all the subsequent communications.
Once the service was provided or the project was completed (incident was resolved), the client will receive a confirmation e-mail along with a survey to take. The client, have five days to reopen the ticket if they believe the service was not provided or the project not completed.
If you have any question or need assistant, please contact us by sending an e-mail to SAIT@fullerton.edu
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