Financial Aid FAQ

Dear Titans,
we are experiencing longer processing times due to increased student service needs during these challenging times.  We apologize for the inconvenience and thank you for your patience.  The Office of Financial Aid is diligently working on assisting students with Financial Aid awards.  This FAQ will be updated regularly with new information. Please refer to this page and our Instagram account at @csuf_officeoffinancialaid for the latest news and information from our office.

Frequently Asked Questions & Answers - January 2024PDF File Opens in new window

Frequently Asked Questions & Answers for Fall 2024 Newly Admitted StudentsPDF File Opens in new window

Additional FAQsPDF File

Information on the Biden-Harris Administration's Student Loan Debt Relief PlanPDF File Opens in new window

Service Hours: 

Please visit our Contact Us page for our current service hours. 

What are the current wait times for processing? 

  • Financial Aid Questions Ticket:  24-72 hours 

  • Document Processing: 6-8 weeks 

  • File Review: 6-8 weeks

If you have submitted documents, and have not yet received a financial aid award, we are working diligently to have awards out as soon as possible.

If you have not received a response via Financial Aid Questions, please do not send duplicate tickets, as this will only create further delays. 

Financial Aid
Services Offered:

  • Answer general questions

  • Provide in-depth financial aid counseling

  • Consider additional aid options

  • Re-instate loans that were previously canceled. 

  • Contact us to update your 2023-2024 FAFSA/CDA if needed 


Contact Us:

  • Financial Aid Questions: ask your financial aid questions on our website

  • Phone: (657) 278-3125

  • Fax: (657) 278-1595

  • Instagram: @CSUF_OfficeofFinancialAid

Secure Document Submission PlatformOpens in new window

Have more questions? Check out CSUF FAQ for students! 

To access more information, please refer to CSUF FAQs for StudentsOpens in new window

Questions about Emergency Loans?

Emergency loans are available through Student Business Services. Opens in new window  

Questions on Payment plans? 

Please visit Student Business ServicesOpens in new window for more information. 


Frequently Asked questions: 

What is the deadline for the California Dream Act (CDA) and the FAFSA (Free Application for Federal Student Aid)?

The Deadline for both applications is March 2nd. 

What if I submit my application after March 2nd?

You are still able to submit your financial aid application after the March 2nd deadline, but it may affect your eligibility for specific grants and could possibly delay financial aid packaging, awarding, and disbursement. 

I need assistance with completing my CDA or FAFSA, can someone help me? 

Yes! The Office of Financial Aid offers CDA/FAFSA workshops during the Fall and Spring semesters to assist students to complete their respective applications. For more information on these workshops, visit our Applying page to view dates/times and register for workshops and Zoom drop-in meetings. 

How do I make a phone or Zoom Appointment with a Financial Aid Counselor? 

There are three options to request an appointment with a Financial Aid Counselor: 

  • Complete a ticket using the Financial Aid Questions: our website inquiry ticketing system on our Contact Us page.   Please include which type of appointment (phone or Zoom) and provide phone number as well as 2-3 dates/times for the appointment
  • Call our office at (657) 278-3125 during our phone hours: Mondays, Tuesdays, Thursdays: 8am-6pm, Wednesdays: 12:30-6pm, Fridays: 8am-5pm  
  • Visit our office during our office hours: Mondays - Fridays: 8am-5pm, except Wednesdays: 12:30-5pm 

Appointments are 30 minutes long and counseling hours are on Mondays - Fridays: 9am-3:30pm, except Wednesdays: 12:30-3:30pm

I have a Transfer Monitoring Hold on my Student Center. What do I need to do? 

The U.S. Department of Education requires all schools to initiate a Transfer Monitoring process through the National Student Loan Data System (NSLDS) for any student who begins studies mid-year. This monitoring hold is required to ensure your federal student aid history is updated between the U.S. Department of Education, CSUF, and your prior university or college (if applicable).


Please note, there is no action needed by you (the student) during this process. However, if you did receive financial aid at another school during this award year, you must have any pending financial aid disbursements at that school canceled. 

How do I use my financial aid GRANT awards to pay for tuition?

Students do not need to do anything for financial aid grant awards to be applied to their tuition and fees.  Financial aid is automatically added to a student's accounts once a student has an official financial aid award. We recommend viewing the "Account Inquiry" area in the student center to see if the financial aid award covered all of the tuition and fees.  If it does not, the last column showing "Total Due" is the gap amount that the student is responsible for after financial aid is applied.  

How do I accept my loans? 

Accept direct loan(s) on your student portal


Students who are eligible for federal loans will be able to accept loans on their Student Homepage. You do not have to accept the full amount you have been offered. Step-by-step instructions can be found on loan pages.  Please keep in mind that if you will be attending CSUF for both Fall and Spring terms, the amount you accept will be divided equally so that you receive half for each semester. 


Log on to your FSA ID to complete your Loan Entrance CounselingOpens in new window and your Master Promissory Note (MPN)Opens in new window .  Both the Loan Entrance Counseling and the MPN must be completed before loans are disbursed.  

Is there any other financial aid I can apply for? 

The Office of Financial Aid provides students with the financial aid that they are eligible for based on the Expected Family Contribution (EFC) on their FAFSA or CDA. If there has been a change in your financial situation, there may be additional assistance available. Please contact our office to set up an appointment with one of our financial aid counselors.

I got my financial aid but I am missing my Cal Grant?

We award Cal Grants to students throughout the term. Please ensure that you have CSUF (School Code: 001137) as your school of choice on Webgrants4StudentsOpens in new window in order for us to process your Cal Grant.  Once we receive your information from the California Student Aid Commission and if you are eligible, we will place the award on your account. 

Why can't I accept my Federal Work Study Award? 

Students are not able to accept Federal Work Study as an award. The process works as follows: 

  1. Students are notified that they are eligible for Federal Work Study

  2. Students then look for FWS employment through Titan ConnectionOpens in new window and HRDI's Career pageOpens in new window

  3. Once a student is offered a FWS position, the employer notifies the Office of Financial Aid

  4. The Office of Financial Aid will then process FWS employment. 

When can I submit my documents for 2022-2023? 

Required documents from students will appear in their Tasks tile on their Student Homepage.   Students should monitor their Student Homepage and Tasks regularly for any updates.  

Is there a deadline to accept my financial aid awards? 

There is no deadline to accept your financial aid awards. If you have grants or scholarships, the Office of Financial Aid will automatically accept these awards on your behalf. If you would like to accept loans, you would need to accept them on your student center under "view financial aid". We recommend accepting loans early if you are planning on using loans to pay for tuition and fees. 

Are there any other resources available?

Basic Needs Center provides assistance for students facing financial hardship with a variety of services.  These services include: the Basic Needs Grant, assistance for food, hygiene products, and business attire clothes, and temporary housing.  

Why am I only eligible for loans? I was expecting grants. 

The Office of Financial Aid provides students with the financial aid that they are eligible for. There are different reasons why you may only be eligible for loans. Financial Aid is based on EFC (Expected Family Contribution) from the FAFSA or CDA. If your EFC is higher, you may only be eligible for loans. If you would like more detailed information about your financial aid award, please contact our office.

What is the difference between the anticipated Aid hold vs. No enrollment cancellation hold? 

Anticipated Aid Hold:
There is enough anticipated aid on your account to cover the charges due this deadline and your courses are protected. 

No Enrollment Cancellation Hold:

A hold that is manually placed to protect your courses this deadline while the Office of Financial Aid is packaging your award (amount to be determined). 

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Last Published 4/12/24

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