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Introducing Verified DUO Push

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Verified Duo Push as an additional security measure for our authentication process. This change is crucial in strengthening our defenses and protecting our campus community from unauthorized access.

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About Verify DUO Push

In response to the rising number of phishing attacks targeting universities, we are implementing Verified Duo Push as an additional security measure for our authentication process. This change is crucial in strengthening our defenses and protecting our campus community from unauthorized access.

Verified Duo Push requires users to enter a three-digit code to verify authentication requests, rather than simply approving or denying notifications. This added step significantly enhances security by reducing the risk of push fatigue, where users may unknowingly approve fraudulent requests.

Why is this Important?

Phishing attacks are becoming increasingly sophisticated, often targeting unsuspecting users to gain access to sensitive information. By requiring a code, we encourage more mindful interactions with authentication requests, making it harder for attackers to exploit our systems.

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Update DUO Mobile App

For DUO Push to work you need to make sure your DUO Mobile App is updated. 

If you do not have the correct version of Duo Mobile App you will experience the following:

  1. You will see the code in the screen.
  2. You will get a regular push.
  3. When they click approve it will tell you to “update to the latest version of Duo Mobile”.
  4. Your authentication will fail.

1) Here's how it works

  • Log-in as normal, with campus credentials.
  • You will be prompted on the device you are attempting to log-in on with three numbers. 
  • Those three numbers will be used on your DUO Mobile App.

Enter code into DUO Mobile App

2) DUO Mobile App for Verification

Open the DUO Mobile App on your phone to enter the three numbers displayed on the device you want to log into.

Enter the three digit code provided from your DUO mobile app into the log in screen

On the login screen you'll find the three digit verification code box (labeled A in the image above).  After entering the code you have from the DUO Mobile App, press the Verify button (labeled B in the image above).

IF you do not want to log in you can click the bottom button labeled I'm not logging in to cancel the login.

After you verify the code you should be let into the application. If you enter incorrect numbers you will recieve the following prompt on your computer to try again.

invalid verfication code notice with try again button

When you receive the invalid verification code you have a chance to try again.  Press the Try Again button on the screen to re-enter your verfication code.  For alternative options or if you need assistance use the links below the Try Again button.

3) Report Suspicious Logins

If you recieve a prompt on your DUO app and you were not attempting to login, please click the  I'm not logging in  button and report it as a suspicous login to prevent further attempts.

DUO mobile app screen with thank you notice

The Thank You screen will notifiy the IT administrator and pause future DUO push notifications for 20 minuites.  You can open the DUO mobile app on your device to approve the DUO Push within 20 mins of the Thank You message.  You can click the OK button to continue.

Confirm that your request was expected

The DUO will prompt you to answer if it was a suspicious login.  You can choose yes or no. If you did not expect the prompt press YES to block the log in.

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Additional Resources

Verified DUO Push enabled applications

  • Student Direct Deposit
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