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IT Inventory Service / Asset Management

IT and Admin & Finance divisions work to purchase, monitor, and dispose of Campus equipment.

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Campus Equipment Inventory

After purchasing or obtaining equipment it needs to be given an asset tag and put in the Campus inventory system.  This will also include monitoring and audits during the life of the equipment.  When it comes time that the item is either end of life, beyond repair, or no longer used it must also be properly disposed.

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Asset Tagging

All IT purchased or department purchased user devices (Laptop, Desktop, Printers, Tablets, cameras, iPad, and mobile phone) are required to be inventoried into the IT service-now data base and be accessible by LSAM office for audit purposes.

 

Logistical Services and Asset Management (LSAM) Office

 

Items that require an asset tag:

  • Monitors
  • Printers
  • Desktops
  • Laptops
  • Tablets
  • TVs
  • Mobile Devices
  • Cameras
  • Scanners
  • Network Gear

Your Equipment Responsibilities

You can check which equipement you're assigned and if changes need to be made please let your department IT coordinator (DITC) know.

My IT Assets

 

If you need help we have some self-assessment user guides for equipment.

Self-Assessment User Guides

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Equipment Disposal

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Department purchased equipment will be assesed by local techs to ensure items are properly cleared of any Campus / personal data. 

When equipment is disposed of, any hard drive / data storage must be removed and disposed of separately.  To speed up the process use the e-data sanitation form. 

Complete the form and drop off drives to IT rollout and the devices can be dropped off to IT Asset Management.  We are located next to each other in the library basement.

All retired IT type items will follow the LSAM office procedures are to be Disposed by the Asset Management Office.

  • Ensure the items are properly wiped/reset/unlocked (clear out any personal data).
  • Helpdesk/rollout to change the status of the items in our data base from installed to retired or in-stock (depending if item(s) are still usable or not. 
    • If retired then the items can delivered to asset management department PLS-082.
    • If the item(s) are still usable then rollout may keep items for redeployment or brought back to IT asset management to be placed back into available stock. 

Disposition

  • Item is beyond repair and/or aged out
  • Items can be dropped off to IT asset management on Tuesdays and Fridays during the regular business hours.   

For large quantaties of items 10+
email: datacenter-req@fullerton.edu

We will create a ticket and coordinate the drop-off/pickup. 

E-Waste Disposal Guide

You should never just throw out equipment, most IT products have asset tags or would have materials that need to be disposed of properly. 

This guide will help you through the correct process for returning or disposing of IT related equipment, furniture, and single use items like toner or ink..

 

E-Waste Disposal Guide

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Equipment Processes & Maintenance

Purchasing / Receiving 

IT Purchase Authorization - Required

 

Adding to Campus database - All IT type items that are asset tagged must be entered into the service-now data base for asset tracking.

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Reporting Lost, Stolen, or Broken Equipment

What should you do?

Log on to service now self service and fill the "report  lost stolen form".

Self-Service ISO lost / stolen form

 

Contact the IT Helpdesk immediately by calling (657) 278-7777

Additionally, if your device is lost or stolen we ask that you fill out a loss form and a police report in the event of a theft.  

Who pays for the equipment loss?

All clients issued an iPad or laptop must sign an end user protocol sheet.

In section I of that sheet it states that:

“It is the faculty/staff member’s responsibility to take appropriate precautions to prevent damage to or loss/theft of his or her iPad/laptop. CSUF/IT will not repair or replace this iPad/laptop unless the cost of repair/replacement is paid by either the Department or the individual user.”

Related Forms

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