Care Services
Care Services support student well-being, promote academic success, and enrich the Titan experience. Staff place an emphasis on individualized attention to help students feel understood and empowered to make informed decisions about their path to graduation.
What We Do
- Respond to students who need help navigating the university.
- Respond to students in distress referrals.
- Respond to the most serious student referrals through consultation and coordinated action plans that mitigate risk and promote campus safety.
- Respond to reports of student deaths and pertinent university processes.
- Conduct educational outreach, trainings, and presentations campus-wide that increase awareness of services and resources.
What Are Care Services?
- Non-clinical case management for students who experience academic, emotional, physical, or mental health-related distress.
- Information and referrals related to support services, campus departments, and university policies.
- Helping students develop healthy action plans that restore well-being and promote success.
- Faculty notification should students miss class due to hospitalization.
Why Does CSUF Offer Care Services?
- Because difficult life experiences happen and can affect a student’s academic performance and enrollment.
- Intervention and appropriate action plans require consultation, collaboration, coordination, communication, and follow-up.
- New and continuing students need help learning where to go, who to contact, how to access certain services based on their inquiries, and resolve issues.
How We Help Students
Many students can successfully manage the demands of college life. When the pressures become overwhelming, care services may ease student distress. Learn more about these resources for students.
How We Help Faculty & Staff
Because they frequently interact with students, faculty and staff are in a direct position to observe and respond to student issues. Initial intervention can have a significant impact on a student’s future well-being. Learn about these resources for faculty and staff.
Trainings & Presentations
Care Services staff offer several presentations and trainings for faculty, staff, and students to help address a variety of student distress concerns.
Scope of Care Services Authority
Care Services are not an emergency response notification.
- Faculty and staff should call 9-1-1 for emergency, imminent, life-threatening situations.
- Care Services staff are not on-call or available outside of regular business hours (M-F, 8am-5pm) including holidays and campus closures.
Care Services are voluntary. Students are not mandated or required to meet with Care Services staff or accept support.
- Initial interventions, especially regarding troubling and problematic behavior, should begin with faculty or staff.
- Faculty and staff should talk with those students first and clearly define the particular behavior that is considered inappropriate.
- Students are not inclined to respond to Care Services outreach without prior context, engagement and intervention from faculty or staff.
- Because student response to care outreach is voluntary, they may continue to display distressing, troubling, or problematic behavior in the classroom, department or office unless faculty/staff intervene first.
Classroom management responsibilities fall under the academic department/college.
- Faculty and staff can consult with Care Coordinators about incidents, behaviors, concerns, and discuss various strategies, interventions and support services that de-escalate students and ease emotional distress.
- Academic and instructional related matters such as student requests for excused absences, extensions on assignments/exams, extra credit, grade updates, tutoring, incompletes, grade changes, grade disputes, academic appeals, etc. should be addressed by faculty.
- Faculty take the lead with establishing academic and behavioral expectations and boundaries to address and reduce troubling or problematic behavior.
- Faculty and staff should report behaviors and incidents that rise to the level of a Student Conduct Code violation to the Office of Student Conduct staff. When in doubt, faculty and staff can consult with the Office of Student Conduct .