ACD (Automatic Call Distribution)

ACD (or Automatic Call Distribution) allows a single number to receive multiple calls and place them on hold until they can be answered by a staff member (i.e. "Please hold for the next available operator.").

For more information about ACD features, contact either Gabriel King at extension 3044 or Bob Zepeda at extension 3434.

Updated: 10/26/2009 1:20:33 PM