The Deskside & Access Services group consists of three main components, field support, rollout support, and Audio/Visual technical support (previously Classroom technology support).

Hector Ramirez

Assistant Director, Deskside & Access Services

Field Support

The Field support team provides “hands-on” intervention when campus software and hardware stops working normally.  We quickly diagnose and resolve numerous technology issues throughout campus and deliver and setup most of the desktop and mobile technology that the campus Faculty and Staff use. Additionally, we provide walk-in technical support for Academic Technolgoy Center.

Lorenzo Armas (Lead)
Andy Kang
Tylor Vu
Chandra Jones
Alan Hsiao
Jackie Michaud
John Mothershed
David Lin
Emeka Emeruwa
Mike Lam
Jason Tsang

Rollout Support

The Rollout support team is responsible for planning and stagging the deployment of all computer equipment to the campus community while maintaining an accurate inventory database. These items include: desktops, monitors, printers and mobile devices. We repair defective rollout equipment and research next generation technology. The team is tasked with maintaining a current campus software image on both PC and Mac platforms. Additionally, the Rollout support team is responsible for data sanitation for all computers on campus.

JP Marquez (Lead)
Vu Ho
Andy Hsueh
Art Booth

Audio/Visual Technology Support

The Audio/Visual Technology Support team (previously Academic Classroom Support) provides technical support to 188 Smart Classrooms and lecture halls throughout the CSUF campus. These classrooms can be used by all the 8 colleges therefore they are called General-Use Smart Classrooms.

Audio/Visual Technology team owns, maintains, and services all classroom equipment.  To ensure longevity and proper functioning of all equipment and for the safety of faculty and staff, Academic Classroom Support respectfully requests that all maintenance and service issues be handled solely by the technicians of Audio/Visual Technology Support.  Outside technicians may not be familiar with the delicate intricacies of the classroom's equipment and are discouraged from attempting to provide service for any such equipment.

Kris Mosser (Lead)
Bruce Schaller
Mark Redd
Steven Vu