VoIP - Telephone System and Voicemail

Mitel Clearspan communicator - softphone

  1. What is softphone?
    Use your campus phone, remotely!    With softphones, you will be using a software in conjunction with a headset.  This enables you to make or receive calls with your on-campus phone extension using your computer or iPhone, allowing you to work remotely.  This software enables mobility for users who still need to utilize their campus extension.   To  submit a softphone request

Telephone System

  1. How do I get campus office calls forwarded to my mobile phone?
    First setup your mobile phone with voicemail so you can retreivie voicemail on your mobile phone.  There are two ways to forward your campus office extension to the mobile phone.  First Option:  use Call Anywhere features.  The feature will ring simultaneously on-campus extension and mobile phone and can be answered by both phone.  Please email to telecom@fullerton.edu to have this feature setup.  Second Option: Activate Call Forwarding Always.  From campus deskphone dial *72 follow prompt.  Deactivate by dail *73 follow prompt.
  2. How to activate calls forwarding to mobile phone remotely?
    From off campus, dial (657) 278-2525  * , you will be prompted for your mailbox ID (aka- voicemail box number)  then press #, enter your password, then # (pound ). Press 4 to change Call Forwarding option and follows instruction. 


  1. How do I check my voicemail from off campus?  Or I have multiple lines on my phone, how do i check the messages on the other ext.?
    There are multiple ways to check voicemail, from on campus, dial 2525, followed by *, you will be prompted for your mailbox ID (aka- voicemail box number)  then press #, enter your password, then # (pound ).  From off campus, dial (657) 278-2525  * , you will be prompted for your mailbox ID (aka- voicemail box number)  then press #, enter your password, then # (pound ).
  2. How do I forward my voicemail to my email inbox?
    Please email to telecom@fullerton.edu to request your voicemail forward to your email inbox.
       The campus email and voicemail system do not communicate with each other.  Therefore the light on your telephone will not turn off when you listen to or delete a voicemail message within your email account.  If you don't use your telephone to listen to messages.  it is higly recommended that at lesat once a week you follow the process to delete all your voicemail message from your phone.     
  3. I am trying to change my “Out of Office greeting and I  cannot find it?
    The Clearspan voicemail diagram  can be found below, it will assist in navigating you to where you need to go.  The correct location to change your “Out of Office” greeting is under “No Answer greeting”
  4. What is the difference between “No Answer” and “Busy Greeting”?
    Your Busy greeting will be played if you are on a call or have your ‘Do Not Disturb’ active.   Your ‘No Answer Greeting’ will be played if  the call is not answered.
  5. I'm locked out of OR can't get into my voicemail box. What do I do?
    Call extension 7777 (or from off campus call 657-278-7777). The staff at the Call Center have been trained to reset voicemail passwords.
  6. When I'm listening to a message, how can I know when it arrived?
    Press 5 while listening to a message and the time and date stamp will be played.
  7. Will callers be able to press 0 when they reach my voicemail to be transferred to my personal operator?
    This feature is available upon request.  To request this feature, please have your Dept IT Coordinator request this via IT Service Request form.
  8. How to Delete all Voicemail Messages from Your Campus Telephone  
    After logging into your voicemail box, press 1.
    Press 7 to delete all of your voicemail messages (both new and saved).
    Press 1 to confirm the deletion of all your voicemail messages - OR - press * to cancel.

Voip Features Quick Guide

Feature Code Activation
Deactivation Code What does it do?
Call Forward Always *72 *73 Forwards all call to another extension
Calling Line ID Delivery Blocking per Call *67 n/a Blocks your extension from being seen on the next outbound call
Calling Line ID Delivery Blocking Persistent *31 #31 Blocks your extension from being seen on all future outbound calls
Call Park *68 n/a Parks a call (on hold) so you can retrieve it from another phone
Call Park Retrieve *88 n/a Retrieves a parked call
Call Pickup *98 n/a Answers a phone in your call pickup group
Clear Voice Message Waiting Indicator *99 n/a Turns off the message waiting light until next message arrives
Direct Voicemail Transfer Press Xfer & dial *55 or 6525 n/a Transfers a caller directly to a voicemail box
Do Not Disturb *78 *79 Forwards all your calls to voicemail; callers hear your busy greeting
Last Number Redial *66 n/a Redials the last number you dialed
Voicemail Retrieval *86 n/a Accesses your voicemail messages directly
Voice Portal Access *62 n/a Accesses your voicemail box main menu