Financial Aid Fall 2020 FAQ
Dear Titans, we are experiencing longer processing times due to increased student service needs via email and phones as a result of COVID-19. We apologize for the inconvenience, and thank you for your patience. The Office of Financial Aid is diligently working on assisting students with Financial Aid awards. This FAQ will be updated on a weekly basis with new information. Please refer to this page and our instagram at @CSUF_OfficeofFinancialAid.
OUR SUMMER HOURS ARE CHANGING!
Titans- we hear you! We realize that you are concerned about your Financial Aid being processed in time for the July 31st payment due date. It is for that reason that we are adjusting our summer service hours to focus on processing your financial aid. Thank you for your patience while we work on financial aid.
Monday, Wednesday, Friday:
Focused solely on Processing Financial Aid: 8:00 AM - 12:30 PM
OPEN for student contact: 12:30 PM - 5:00 PM
OPEN for student contact: 8:00 AM - 12:30 PM
Focused solely on Processing Financial Aid: 12:30 PM - 5:00 PM
What are the current wait times for processing?
- Emails: One Week
- Document Processing: 6-8 weeks
- File Review: 6-8 weeks
If you have submitted documents, and have not yet received a financial aid award, we are working diligently to have awards out as soon as possible.
If you have not received a response via email, please do not send duplicate emails, as this will only create further delays.
Financial Aid Services Offered:
- Answer general questions
- Provide in-depth financial aid counseling
- Consider additional financial aid counseling
- Consider additional aid options
- Re-instate loans that were previously canceled.
- Contact the Office of Financial Aid to update your 2020-2021 FAFSA/CDA if needed.
New! Financial Aid Questions:
- Phone: 657-278-3125
- Email: email@example.com
- Zoom counseling appointments
- Secure electronic document submission:
- Fax: 657-278-3125
- Follow us for weekly updates!
Have more questions? Check out CSUF's FAQ's for students!
- To access more information, please refer to CSUF's FAQs for Students
Questions about Emergency Loans?
Emergency loans are available through the Office of Student Business Services.
Frequently Asked questions
My awards are no longer visible, am I not eligible for financial aid?
Awards were originally given as estimated financial aid awards, but will be replaced with actual awards. If you submitted documents that were requested on your To-Do List, they will be processed and reviewed. Once the review process is complete, you will have an actual award on your student center under "view financial aid". You will also receive an email notifying you about your financial aid award.
My forms are still on my To-Do List. Should I resubmit them?
If you have already submitted documents on your To-Do List to the Office of Financial aid, please do not resubmit them as this will only cause further processing delays. Please allow 6-8 weeks for processing. We are currently experiencing longer than normal processing times and wait times due to COVID-19, and we appreciate your patience.
Why am I only eligible for loans? I was expecting grants.
The Office of Financial Aid provides students with the financial aid that they are eligible for. There are different reasons why you may only be eligible for loans. Financial Aid is based on EFC (expected family contribution) from the FAFSA or CDA. If your EFC is higher, you may only be eligible for loans. If you would like information that is more detailed about your financial aid award, please contact our office at 657-278-3125.
Is there a deadline to accept my financial aid awards?
There is no deadline to accept your financial aid awards. if you have grants or scholarships, the Office of Financial Aid will automatically accept these awards on your behalf. If you would like to accept loans, you would need to accept them on your student center under "view financial aid". We recommend accepting loans early if you are planning on using loans to pay for tuition and fees.
Why can't I accept my Federal Work Study Award? Is FWS still available
if the campus is closed?
Students are not able to accept Federal Work Study as an award. The process works as follows:
- Students are notified that they are eligible for Federal Work Study
- Students then look for Federal Work Study employment through Titanlink
- Once a student is offered a federal work study position, the student notifies the Office of Financial Aid
- The Office of Financial Aid will then process FWS employment
How do I use my financial aid awards to pay for tuition?
Students do not need to do anything for financial aid to be applied to tuition and fees. Financial aid is automatically added to a student's accounts once a student has an official financial aid award. We recommend viewing the "Account Inquiry" area in the student center to see if the financial aid award covered all of the tuition and fees. If it does not, the last column showing "total due" is the gap amount that the student is responsible for after financial aid is used.
Why is my Cal B Access Award not disbursed yet?- NEW!
Earlier this month, the California Student Aid Comission (CSAC) announced changes to the Cal Grant program in light of Governor Newsom's budget revisions. All Cal Grant B Access awards are being reduced by $16. At this time, Cal Grant B Access awards for FAFSA and CDA filers are on hold while we await final information from CSAC.
If eligible, Cal Grant B Access is already posted on your student account to use as anticipated aid for any charges on your student account. If there is a remaining balance on your account inquiry in your Student Portal, please plan to make a payment by the Titan B deadline of 8/14. If you need to, please accept your loans and/or set up a payment play (https://sbs.fullerton.edu/services/payments/TIPP.php). We anticipate having the information needed from CSAC by 8/17 and will be working to process and disburse CAl Grant B Access awards by Wednesday, 8/26. When the Cal Grant B Access award disburses onto your student account, it may result in a credit to your account in the form of a refund. If you have Direct Deposit (https://sbs.fullerton.edu/services/refunds/DirectDeposit.php) set up, your refund will be processed within 1-2 days. If you do not have Direct Deposit set up, your refund will be sent to the address on file with the university.
Is there any other financial aid I can apply for?
The Office of Financial Aid provides students with the financial aid that they are eligible for based on the Expected Family Contribution of EFC on the FAFSA or CDA. If there has been a change in your financial situation, there may be additional assistance. Please contact the Office of Financial Aid at 657-278-3125, to set up an appointment with one of our financial aid counselors.
Where is my anticipated aid hold?
Anticipated holds are placed on student's accounts if their financial aid is greater than the amount due (tuition and fees). If your financial aid is the same amount or greater than the amount due, the anticipated aid hold will be found on the Student Center under "holds". If your financial aid is not more than the amount due (tuition and fees), then it is the student's responsibility to pay the difference. To view the exact amount due, please view "Account Inquiry" under "total due" for the amount that the student is responsible for.
I got my financialaid but I'm missing my Cal Grant?
We are currently awarding Cal Grants to students. Please ensure that you have Cal State Fullerton as your school of choice on Webgrants in order for us to process your Cal Grant. Once we receive your information from the California Student Aid Commission, if you are eligible, we will place the award on your account.
I am concerned that the payment deadline is a few weeks away,
will my financial aid be ready in time?
If you submitted your documents by the May 8th document deadline, we are working diligently to ensure your aid is ready in time for the July 31st payment deadline. As a result of COVID-19, there has been an exponential increase in student contact via phone and email, resulting in processing delays and longer than expected wait times. We are providing weekly updates on this page and Instagram at @CSUF_OfficeofFinancialAid. Please view updates, and contact our office should you have any specific questions. Thank you for allowing us the time to process your financial aid. We appreciate your patience.
What is the Anticipated Aid- No Enrollment Cancellation hold?
This hold will protect your courses from being dropped (canceled) because Student Business Services knows that you have enough anticipated aid to cover tuition and fees.
What if I do not have the Anticipated Aid- No enrollment Cancellation hold?
If you do not have the Anticipated Aid- No Enrollment Cancellation hold you will need to make a payment to Student Business Services based on the amount that you have due or create a payment plan. For more information, please visit Student Business Services' website at www.sbs.fullerton.edu.
How do I accept my loans?
Accept direct loan(s) on your student portal
- Students who are eligible for federal loans will be able to accept loans on their student center. You do not have to accept the full amount you have been offered. To accept a lesser amount, click "accept" and then enter the amount you wish to borrow. Please keep in mind that if you will be attending CSUF for Fall 2020 and Spring 2021, the amount you accept will be divided evenly so that you receive half in each semester.
- Log on to www.studentaid.gov and use FSA ID to sign in and complete your loan entrance counseling and your Master Promissory Note (MPN). Both the Loan Entrance Counseling and the MPN must be completed before loans are disbursed.
How do I make a Zoom Appointment with a Financial Aid Counselor?
There are two options to request a Zoom appointment with a Financial Aid Counselor: by email or phone. To request a zoom appointment, please follow one of the following options:
- Email firstname.lastname@example.org with the financial aid question and request a zoom appointment to speak to a financial aid counselor.
- Call our office at 657-278-3125 during our available phone hours for direct student contact
- Monday, Wednesday, Friday: 12:30 PM - 5:00 PM
- Tuesday, Thursday: 8:00 AM - 12:30 PM
I don't have the "No Enrollment Cancellation" hold on my account anymore,
will my classes get dropped?
If you no longer have the No Enrollment Cancellation hold on your account, your classes were protected from the July 31st payment deadline. This allows the Office of Financial Aid to diligently work on student's financial aid awards before the August 14thth payment deadline.