The Help Desk has been the main source of computing support for end-users since November 1997. Beginning with the first campus rollout, the Help Desk has been the point of contact to provide answers to software, hardware, and network-based questions. These questions have come in various forms. Some in the form of general operating system questions (Windows OS and Mac OS) and supported desktop application (MS Office, Netscape Communicator, MS Internet Explorer, etc.). Others have been specific to hardware location and connection (network printers and local peripheral devices).
In the first campus rollout, CSUF had contracted with the vendor Ware Force to provide the physical manpower to install and configure each of the workstations. Since that first rollout completed, the Help Desk has been providing the configuration and installation of the workstations. The Help Desk is currently working to refresh and update campus workstations.
