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IT Wireless Infrastructure Upgrade Update - 12/19/14

The Division of Information Technology, in our continuing effort to improve wireless access, will decommission both FacultyStaff-secure and Student-secure wireless networks on January 6th 2015.  We have made it easy and convenient to join to the campus wireless network regardless of whether you are a student, staff, or faculty.  Simply point your web browser to http://wireless.fullerton.edu to get connected.

For more information about these services and for a list of most frequently used IT services, please visit http://www.fullerton.edu/its/services/

Questions?

If you have any  questions, please contact the IT Help Desk at (657)278-7777 or helpdesk@fullerton.edu

 IT Wireless Infrastructure Upgrade Update - 12/10/14

The Division of Information Technology has launched a new web page for connecting to the campus wireless network.  We have made the setup process easier for both guests and campus users.  You'll find the new web page located at http://wireless.fullerton.edu

For more information about these services and for a list of most frequently used IT services, please visit http://www.fullerton.edu/it/services

Questions?

If you have any questions, please contact the IT Helpdesk at (657)278-7777 or helpdesk@fullerton.edu

 

Dropbox for Business is here! - 11/20/14

The Division of Information Technology is pleased to announce the availability of Dropbox for Business to all faculty and staff. Dropbox for Business has all the features and functionalities of the free Dropbox account with enhanced additional features for enterprise users. Faculty and staff can now create, store and share documents from any device. An individual Dropbox for Business account with unlimited storage can be requested by visiting http://fullerton.edu/it/dropbox/ (please type the link into your web browser to avoid phishing attacks)

Questions?
If you have any questions, please contact the IT Helpdesk at (657) 278-7777 or helpdesk@fullerton.edu.

iOS Update - 10/24/14

We have been testing iOS 8 and subsequent updates and have discovered compatibility and performance issues. Apple has addressed most of those issues with iOS 8.1 and we haven’t discovered any new issues. We feel this latest update is stable and if you haven’t done so, please update your devices. Any new issues that are discovered will be posted on the IT Announcements page. If you have any questions, please contact the IT Help Desk at (657) 278-7777 or  helpdesk@fullerton.edu.

Disruption of Titanium and Campus Portal Applications - 10/14/14

You may have experienced a brief disruption of Titanium and Campus Portal applications around 5:00pm today. The applications are restored and all services are now available. If you continue to experience any issues with any application, please contact the IT Helpdesk at 657-278-7777 or helpdesk@fullerton.edu.

University Data Center Shut Down – 10/18/14

The University Data Center will be shut down for emergency power off testing and certification from 7:00pm on Saturday, October 18, 2014 until 6:00am on Sunday, October 19, 2014. All services that run in the data center will be unavailable for the duration of the maintenance.

When?
Scheduled maintenance begin time: Saturday, October 18th, 2014, 7:00pm
Scheduled maintenance end time: Sunday, October 19th, 2014, 6:00am

Impact?
All applications and services hosted in the University Data Center will be unavailable. Network services, including Internet access from the campus and telephone services will be unavailable for the duration of the maintenance.  Emergency phones and mobile phones will not be affected by the maintenance. The following applications may be available for Information Technology disaster recovery testing purposes. Do not make any changes during this time. 

  • The campus main web site (all links may not be operational)
  • Email
  • Titanium
  • Titan Online
  • Campus Portal

What is required of me?
Power off your office PC before 7:00pm on Friday, October 17th, 2014 to avoid any synchronization issues.

Questions?
If you have any questions regarding this maintenance, please contact the Helpdesk athelpdesk@fullerton.edu, 657-278-7777.
If you need to reach the implementation team during the maintenance window, please dial 714-447-8141.

Red Folder Initiative - 9/26/14

The Red Folder initiative is a collaboration between the California Mental Health Services Authority (CalMHSA) and the Student Mental Health Initiative (SMHI) to help faculty and staff identify, respond and refer students in distress. The California State University (CSU) has created a new electronic resource entitled, the Red Folder.

To make this information easily accessible, the Division of Information Technology has put a shortcut to this electronic resource on all campus workstations and have added a Red Folder icon on the portal. Additionally, a printed copy of the red folder and red pocket card will be distributed to all faculty and staff with their paycheck on Tuesday, September 30th.

Campus Wireless Infrastructure Upgrade Project - 9/12/14

The Division of Information Technology in our ongoing effort to improve the quality and reliability of the campus wireless infrastructure will begin using a new wireless network called CSUF – Titans.  You will notice the new network name appear on your devices. The current FacultyStaff-Secure and Students-Secure will remain available and continue to be your primary means of connecting to the campus wireless network. The new wireless network is an essential part of the overall campus wireless infrastructure upgrade project. Stay tuned for further developments.

Questions?

If you have any questions, please contact the IT Help Desk at (657) 278-7777 or helpdesk@fullerton.edu.

iOS 8 Update - 9/8/2014

The Division of Information Technology is in the process of testing iOS 8 and we have found some incompatibility issues and noticeable performance deficiencies in older model iOS devices. We strongly recommend against updating your iPhone or iPad to iOS 8 until further notice.

Questions?

If you have any questions, please contact the IT Help Desk at (657) 278-7777 or helpdesk@fullerton.edu.

TITANium Systems Upgrade 7/31/2014

Titanium courses will be unavailable Thursday, July 31st from 10pm until midnight for an important system upgrade.

 If you have any questions please contact the IT helpdesk at (657)278-7777 or helpdesk@fullerton.edu

Campus Email – Outlook Web Access (OWA)

 Information Technology is aware of the issue accessing your email account through a web browser (outlook web access). Please be aware that you may experience some intermittent connectivity issues as we diagnose the problem.

 If you have any questions please contact the IT helpdesk at (657)278-7777 or helpdesk@fullerton.edu

iOS 7.1.2 Update - 7/9/2014

Last week Apple released an update for iPods, iPhones and iPads (iOS 7.1.2), which addresses several security-related issues. IT has evaluated this update and found no negative impacts on performance or aesthetics and are recommending you apply this update to your devices. For a detailed list of security issues this update addresses, please visit http://support.apple.com/kb/HT6297.

Questions?

If you have any questions, please contact the IT Help Desk at (657) 278-7777 or helpdesk@fullerton.edu.

TitanCard System Update - 6/13/2014

There will be a system update performed on TitanCard services on Friday, June 13th from 2:00 pm until 3:00 pm. The TitanTender deposit page will be unavailable during this time.  

Information Technology Services Relocation - 5/9/2014

  • TitanCard has been re-located to Library North 2nd floor
  • Oasis South computer lab on Library South 1st floor has been re-located to Library North 4th floor

For all questions regarding Information Technology services, please contact ext. 8500 or visit IT website at http://www.fullerton.edu/IT

Information Technology Services Relocation - 4/6/2014

  • TitanCard has been re-located to Library North 2nd floor
  • Oasis South computer lab on Library South 1st floor has been re-located to Library north 4th floor
  • Titan Computer Lab (PLN-30) will be closed. All computers and services in the Titan Computer Lab will be relocated to Pollak Library North 1st - 4th floors.
  • All Information Technology Administrative Offices located in the Library will be relocated to PLN-30.
  • Academic Technology Center (ATC) Service Desk will be relocated to Pollak Library North 2nd floor using Digital Printing Services (DPS) service desk.
  • Telecommunication Office will be relocated to Langsdorf Hall 7th floor.

For all questions regarding Information Technology services, please contact ext. 8500 or visit IT website at http://www.fullerton.edu/IT

Summer 2014 TITANium Courses Now Available

Summer 2014 courses are now available through a new Titanium button in the campus portal. 

The new Titanium system is based on Moodle 2.6 and includes performance enhancements, navigation improvements, full featured mobile support, and new modules for student attendance and learning analytics.  Details on the upgrade (including a new features guide) are available on the IT website at http://www.fullerton.edu/it/services/lms.asp .

The Faculty Development Center (FDC) offers training on TITANium and other resources: PLS-44, 657-278-4722, fdc@fullerton.edu http://fdc.fullerton.edu/ .

Please email lmsadmin@fullerton.edu if you have questions about the new system.  Thanks.

 

iOS 7.1 Update

03/19/2014 5:00 PM

Update
Since the release of iOS 7.1, Information Technology has been testing various applications, performance and usability on iPhones, and iPads and have found no issues so far. There has been some calendar and battery drain issues reported on online forums, but we have not been able to duplicate those issues in our testing environment. If you have not already done so, please update your device.

 

Questions?
If you have any questions, please contact the IT Help Desk at (657)278-7777 or helpdesk@fullerton.edu.

 

Do NOT Upgrade to iOS 7.1 Yet

03/11/2014 4:00pm

Announcement
IT is in the process of testing the new Apple operating system iOS 7.1 for iPhones, iPads, and iPod Touch.  iOS 7.1 is already available for download, but please do not update your device. We will update you on Monday, March 17, 2014 as to the status of our testing.

Questions?
If you have any questions, please contact the IT Help Desk at (657) 278-7777 or helpdesk@fullerton.edu.

Apple Security Update

02/24/2014 2:00pm

Dear Campus Users,

Over the weekend, Apple announced a serious security flaw in the operating systems for iPhones and iPads (iOS) and OS X, the operating system on Apple desktops and laptops. On Apple desktops and laptops, the security vulnerability could affect applications such as Safari, FaceTime, Mail, iBooks, and Calendar. A patch was released for iOS, and we encourage you to update your iOS devices. A patch for OS X has not been released yet, but we will send an update when it becomes available. More information can be found at: http://www.infoworld.com/d/security/major-ssl-flaw-found-in-ios-os-x-236889

For help updating your iOS device, please feel free to stop by the Academic Technology Center (PLS-237) Monday through Thursday 8AM-7PM, and Friday 8AM-5PM.

If you have any questions about this announcement, please contact the Helpdesk at (657)278-7777 or helpdesk@fullerton.edu.


Campus Telephone Switch Update

11/26/2013 11:00am

The transferring of the campus telephone numbers to the new telephone carrier has completed successfully as scheduled.  

If you experience any issues with placing or receiving phone calls, please contact the IT Helpdesk at 657-278-7777 or email  helpdesk@fullerton.edu .

11/25/2013 09:15am

The call routing issue has been resolved and campus users will be able to receive calls. CSUF Telecommunications team is working with Level3 to ensure that this update is correctly applied to all campus telephone numbers.

The transferring of the campus telephone numbers is currently being processed. All calls within the campus including 911 calls and outbound calls are currently operational. Due to unforeseen technical difficulty, all external callers will hear a message that the number is not in service. Our telephone service carrier, Level3, is working on this issue. Status update will be provided in an hour or sooner if the issue is resolved.

Decommissioning Exchange Public Folder

On November 27, IT is decommissioning the legacy Exchange public folder service to improve Microsoft Outlook connectivity.  All users have been provided with alternate functionality.

Campus Telephone Services Change

Announcement

The telephone carrier for the campus will be changing on November 25th, 2013 starting at 2:00am. All calls within the campus will operate normally during this transition. Emergency (911) calls from all campus phones (including Blue phones) will be operational, though it is encouraged to use a cell phone during this time. This process may take as long as 24 hours. Incoming calls from outside the campus may receive intermittent error messages during this time.

The following temporary numbers are setup for external callers to reach the campus during the transfer of the numbers.

  • Temporary main line to campus: 714-447-8073 instead of 657-278-2011
  • Temporary Police Department: 714-447-8017 instead of 657-278-2515
  • Temporary Helpdesk: 714-447-8010 instead of 657-278-7777

What’s Required of Me? 

None.

Questions?

Campus Telephone Carrier Change FAQ has many answers to some of your basic questions.

If you still have any further questions regarding this announcement, please contact the IT Helpdesk at 657-278-7777 or email  helpdesk@fullerton.edu .

Wireless log-on Change

On November 26, IT is removing the wireless Service Set Identifier (SSID) “CSUF-wireless” to simplify wireless log-on.  This will provide room for future enhancement.

Directed Campus Phishing Attack

The campus has recently experienced instances of an email Phishing campaign that has surfaced and appears to be spreading through fake emails designed to mimic the look of legitimate emails from campus IT Helpdesk.

The following or similar email has been received by campus users:

MyCSUF <sccooper@email.wm.edu>

Your Incident ID is: 130329-018715

This is an automated message to notify you that we detected a login attempt with a valid password to your CSUF! account from an unrecognized device on Friday, Nov 15th, 2013 18:33 CEST.

Location: Sweden, Stockholm (IP=204.79.146.0)

Was this you? If so, you can disregard the rest of this email. If this wasn't you kindly follow this link http://mycsuf-loginaccountreviewportal.yolasite.com/to review your CSUF account

Sincerely,

MyCSUF IT HelpDesk

[---001:000564:57449---]

Please do not reply to this message. Mail sent to this address cannot be answered.

Or

Sent: Friday, November 15, 2013 2:17 PM

Subject: [Phish]Attention

You have reached the storage limit on your mailbox

Please visit the below link to restore your email access

http://webupgradeteam.jigsy.com

System Help desk

What’s Required of Me? 

  1. Do not click on the link or supply your password
  2. Delete the email

The U.S. CERT and the Department of Homeland Security suggest the following:

Questions?

If you have any questions regarding any questionable email that you have received recently, pleasecontact the IT Helpdesk at 657-278-7777 or helpdesk@fullerton.edu.

Windows 8.1 VPN Issue

There is a known compatibility issue with Microsoft Windows 8.1 and our campus VPN solution. Information Technology is testing this new operation system and at this time, we do not recommend upgrading to it.

 Please do not install Windows 8 or 8.1 on any rollout issued desktop or laptop as it is not supported by Information Technology.

 Questions?

If you have any questions, please contact IT Help Desk at (657) 278-7777 or helpdesk@fullerton.edu.

Email MalWare Warning Campaign

A number of CSU campuses have experienced instances of an email malware campaign that has surfaced and appears to be spreading through fake emails designed to mimic the look of legitimate emails from campus users or businesses. Check out our Email MalWare Warning Information for more details.

OSX Mavericks

Information Technology is in the process of testing the new Apple operating system OSX Mavericks for iMac desktops and MacBooks.  Please do not upgrade your campus device to OSX Mavericks. If you have already upgraded your campus issued desktop or laptop, please be aware that there is a known issue with VPN access.

Questions?

If you have any questions, please contact the IT Help Desk at (657) 278-7777 or helpdesk@fullerton.edu

Daylight Saving Time Ends Nov. 2nd -- How do I change the time displayed on my office telephone?

Daylight Saving Time ends this Sunday morning at 2:00 a.m.  Remember to set your clocks back one hour.

With the new Aastra VoIP phones, our campus phones are tied to a master clock.  Therefore, there is no need to make changes to the telephones.

Questions?

If you have any questions regarding this matter, please contact the IT Helpdesk at 657-278-7777 or helpdesk@fullerton.edu

Voicemail Passcode Reset, September 9th, 2013

Due to fraudulent activities, an emergency maintenance was applied on the telephone system. As a result, the voicemail passcodes for all extensions may have been reset. When calling your voicemail, if you hear a message stating that your passcode has expired, please reset your passcode.

What’s Required of Me? 

If you are prompted to reset your passcode, please follow the instructions given.

Voicemail restrictions are set to 3 attempts with the following rules:

  • Cannot use your ext.
  • Cannot use your ext. backwards
  • Cannot use your old password
  • Cannot use your old password backwards
  • Passwords need to be 4-8 digits

Questions?

If you have any questions regarding this matter, please contact the IT Helpdesk at 657-278-7777 or IT Helpdesk@fullerton.edu

Free and reduced price software now available for currently enrolled CSUF students, August 27, 2013

The Division of Information Technology is offering currently enrolled Cal State Fullerton students various software titles and services such as:

  • Free DVD to upgrade to Windows 7 or 8
  • Free DVD for Microsoft Office products (Mac & PC)
  • Free Matlab (Mac, PC & Linux)
  • Adobe Creative Suite 6 for $40
  • Free tutorials on Lynda.com
  • Laptop and iPad checkouts
  • and more! 

Please visit  it.fullerton.edu/students  to learn more about these services. While there students can also enter a drawing for a chance to win an iPad Mini before Sept. 9th, 2013.

August 16th Data Center Maintenance

The University Data Center will be shut down for power maintenance from Friday August 16, 2013 7:00pm until Saturday August 17, 2013 7:00am. All services that run in the data center will be unavailable for the duration of the maintenance.  

When?

Scheduled maintenance begin time: Friday, August 16th, 2013, 7:00pm

Scheduled maintenance end time: Saturday, August 17th, 2013, 7:00am

Impact?

All applications and services hosted in the University Data Center will be unavailable. Network services including Internet access from the campus and telephone services will be unavailable for the duration of the maintenance. The maintenance will not affect mobile phone services. The following applications may be available for Information Technology disaster recovery testing purposes. Do not make any changes during this time. 

  • The campus main web site (all links may not be operational)

  • Email

  • Titanium

  • Titan Online

  • Campus Portal

What is required of me?

Power off your office PC before 7:00pm on Friday, August 16th, 2013 to avoid any synchronization issues.

Questions?

If you have any questions regarding this maintenance, please contact the HelpDesk atIT Helpdesk@fullerton.edu,657-278-7777. If you need to reach the implementation team during the maintenance window, please dial 714-447-8141.

Email Delays due to Spam

Compromised email accounts caused by the recent "Phishing" email attack have generated an excessive amount of traffic on the Exchange Email servers. The extra volume of "Spam" emails has wreaked havoc with the normal operation of the servers and is causing significant delays in the electronic delivery of emails. We are currently working to remedy the issue and hope to have the situation resolved soon. This will be dependent upon how many campus users continue to respond to the recent "Phishing" emails that were sent to campus users.

Please be mindful of the web address of any link provided to you via email.  If the link does not have a “fullerton.edu” domain suffix, there’s a high probability that the link will take you to a malicious website. 

If you have any questions regarding any questionable email that you have received recently, please contact the IT Helpdesk at 657-278-7777 or IT Helpdesk@fullerton.edu.

See example below of email users have received:

SPAM example sent to users.

New Hall Way and Classroom Wall Phones

The Division of Information Technology is replacing the hall way and wall phones throughout the campus to a model that is compatible with the campus telephone system. The replacement of these phones will be completed on Friday, July 5th, 2013. We apologize for any inconveniences this may cause. If you have questions, please contact the IT Helpdesk at (657)278-7777, or IT Helpdesk@fullerton.edu

Free and reduced price software now available for currently enrolled CSUF students, June 10, 2013

The Division of Information Technology is offering currently enrolled Cal State Fullerton students various software titles and services such as:

  • Free DVD to upgrade to Windows 7 or 8
  • Free DVD for Microsoft Office products
  • Adobe Creative Suite 6 for $40
  • Free tutorials on Lynda.com
  • Laptop and iPad checkouts
  • and more! 

Please visit it.fullerton.edu/students to learn more about these services. While there students can also enter a drawing for a chance to win an iPad Mini.