Canvas Support Resources for Students

Students can access Canvas via the MyCourse widget in their campus Portal or by using the Canvas Mobile app.

Faculty have until Summer 2021 to transition to Canvas. Student courses may be available in Canvas or TITANium, depending on faculty preference.

How to send a  message to your course instructor(s)

For questions related directly to your course and not about technical issues within Canvas, you can easily contact your instructor from the Canvas help menu.

Step One: Click "Ask Your Instructor a Question" in the Canvas help menu.

Ask your instructor a question is highlighted in the help bar

Step Two: Select the course, enter your message text, and click "Send Message." All instructors and teaching assistants in the course will receive a Canvas message in their inbox.

Fill out the course name and type in your message

How to Contact Canvas Support

Canvas support is a great resource for most issues encountered in Canvas.  Canvas offers full support for Canvas and limited support for 3rd party integrations like Proctorio, Turnitin, and Dropbox.

To chat with Canvas support:

Step One: Click "Chat with Canvas Support" in the Canvas help menu.  A chat application will open in a new browser tab.

Chat with Canvas Support (Student) is highlighted in help menu

Step Two: To submit a support incident to Canvas, click "Report a Problem" in the Canvas help menu.  A support representative will respond via email.

Report a Problem is highlighted in Help Menu

Proctorio Secure Exam Browser for Proctored Online Quizzes and Exams

Live chat, installation steps, and minimum requirements. For all issues with proctored online exams, the Proctorio support website is a great resource. 

Chat with Proctorio

CSUF Student Help Desk

The Student IT Help Desk provides technical support to students for campus-related technologies such as Canvas, Titanium, Titan Online, Portal, Campus Email, etc.

Live Chat is available by clicking the "Online IT Help" app in the campus portal.

Online IT Help on the Campus Portal

Click "Live Chat".  A new window will open with a question box.

Live Chat Button on the Get Help page

Email us a support request to   StudentITHelpDesk@fullerton.eduOpens in new window  

Call us for support over the telephone at (657) 278-8888.

Passport to Canvas course

You can access the Passport to Canvas course in your Canvas dashboard.  The course goes over the basics of many commonly used Canvas features.

Passport to Canvas course in Canvas

 

Canvas Student Guide

Detailed guides for all Canvas features are available on the Canvas community website.