DITC FAQs
Online IT Form
Instructions
How do I become an authorized
Department Information Technology Coordinator?
Your department chair, director, or other
supervisor must send an email to Lori
Arthur indicating which departments and account numbers
you need access to. You will then get a confirmation email
when your account is set up.
Please Note: Because of the nature
of the Online Request Form, DITCs are able to submit requests
which incur charges without approval from a department chair.
The selection of a DITC by a department chair is considered
to be approval for any charges incurred. It is not
recommended that DITCs be student assistants or grad assistants
because of the sensitive nature of the information they will
have access to.
What
are my responsibilities as a Department Information Technology
Coordinator?
The Department Information Technology Coordinator
(DITC) performs a critical role on campus as liaisons
between Information Technology and their respective departments.
The following is a list of some of their duties:
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Responsible for submitting
all phone, email, wiring, and computer requests for
their department/area necessitating access to department
billing account numbers as some requests will incur
a cost for the department |
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Point of contact for Information
Technology personnel relating to various information
including extension status/location, employee status,
and computer status/location |
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In order to fulfill their
duties, DITCs must have accurate and up-to-date information
on phone extensions, room numbers, and changes in the
hiring transition processes for new faculty or staff |
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Responsible for adding
new employees into the People Directory if deemed necessary
to do so in a timely manner; in order to add an employee
to the People Directory, the DITC will need access to
sensitive information such as social security number,
position number, and collective bargaining unit |
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May also provide a point
of confirmation for billed services |
Please Note: Because of the nature
of the Online Request Form, DITCs are able to submit requests
which incur charges without approval from a department chair.
The selection of a DITC by a department chair is considered
to be approval for any charges incurred. DITCs can obtain
a cost estimate for all orders before submitting them and
will be informed of any charges that will be incurred with
an order. View the Estimated
Pricing List for more information on costs. It is not
recommended that DITCs be student assistants or grad assistants
because of the sensitive nature of the information they will
have access to.
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How do I submit a
request?
All Information Technology forms are now available online
at http://www.fullerton.edu/itrf. Only authorized Department Technology
Coordinators may submit requests. We offer instructions for
all the Information Technology Request Forms here. If you need more help with the form,
you may contact a Telecommunications staff member or attend
the Online IT Form/People
Directory class, which is offered once a month through
Employee Training & Development.
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Can I submit a paper
request?
As of December 1st, 2001 we will only accept online requests.
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How much does it cost?
Pricing can vary depending on what is being done. Contact
Bob Zepeda at x3434 or Jeni Cansler at x3044 for answers to
specific pricing needs. Or view our Estimated
Pricing List to figure out an approximation of the cost
of an order.
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How do I know
when the work has been done?
Once you have submitted the order online, you will receive
an email confirmation of the order. After each portion of
your request is completed, you will receive an email indicating
so. You may also log on to the Work Order Website and
view the status of your order.
For Telephones: Please allow at
least 3 days for software changes (i.e. name changes] to be
completed. Please allow a minimum of a week for adds or moves
for up to 5 phones. Allow a minimum of at least 2 weeks (more
notice is appreciated) for adds or moves of more than 10 phones.
You may contact Bob Zepeda about the status of your adds
or moves. Contact any
other member of Telecommunications for the status of other
types of phone requests. During high volume times, we may
require additional time to complete your order.
For Computers: The length of time
on a computer order can vary. Once a person has been confirmed
as eligible for a rollout computer, the Help Desk will contact the DITC to arrange
for installation. Contact the Help Desk to find out the status of your
computer or email order.
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My department is
moving to another area. Do I fill out one form per person?
No. If more than a few phones are being moved, select the
Multiple
Phone Request and choose Move Phones. Be sure to include
the name of the person, the extension number, the old location/jack
# and new location/jack #. You will also want to contact Bob
Zepeda at x3434 as soon as possible to inform him of the move.
The earlier you contact him, the more easily he can accommodate
your schedule for the move. Bob can also answer any questions
you have about moves.
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Our department
is installing modular furniture/remodeling our area. What
do I need to do?
Contact Bob Zepeda at x3434 as soon as possible. Bob will
be able to assist you in placing phones and wiring issues.
It is important that you contact him as soon as you know you
will be installing furniture or remodeling. There may be phone-related
issues that need to be considered (especially with remodeling)
and Bob will also be better able to accommodate your schedule
if you contact him early.
The Help Desk at x7777 can assist you as
well in placement of computers and accessories.
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How do I handle forms
for part-time faculty?
You will need to fill out an Information Technology Request Form for each person in order to request an email account, a phone listing, and to enter the person into the People Directory.
If the faculty would like an extension mailbox, please make a notation in the "Brief Description" field and one will be created for them.
At the end of a semester, you can send
an email to Lori Arthur with the names of any part-time
faculty who will not be returning. You may also contact Lori with any questions.
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How do I handle forms
for temporary employees?
Depending on the length of time that the temporary employee
will be assigned to your department, you may want to change
the display name on the phone that he/she will be using. As
a general guideline, 30-day appointments do not need to be
input into the system; 90-day appointments should be input
into the system. You may request an email account for temporary
employee. If you decide to add a temporary employee's name
to the phone database and/or email database, fill out an Information Technology Request Form and indicate the length
of the temporary appointment in the brief description field.
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Who do I call
about defective/dead phones?
You may call x4357 (HELP) and leave a voicemail message detailing
the problem. Or you may fill out the Online Repair Form. Repairs received before 2pm will be handled
the same day. Repairs received after 2pm will be handled the
following morning.
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How can I reset
a voicemail password?
We require that a Department
Information Technology Coordinator send us an email asking
that a voicemail password be reset. Send an email to Lori
Arthur, indicating the extension number and she will reset
the password.
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Where can I find
our telephone bill?
All of the telephone billing information is found online.
Only authorized users are able to view this information. To
get authorization, have your department chair/dean send an
email to carthur@fullerton.edu indicating your
name and which accounts you need to view.
If you are already authorized to view the
bills, click the link below to reach the website:
http://teleweb
If you are unable to find your packet of
instructions or have forgotten your password, contact Cathy
Arthur at carthur@fullerton.edu
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What
is meant by Rollout, Refresh, and Redeploy?
The rollout is the process of receiving,
staging, delivering and installing a new workstation for full-time
faculty and full/part-time staff. The Refresh
is the installation of a new workstation for faculty/staff
to replace their existing rollout workstation. Redeployment
is the transition of re-acquired rollout computers to other
university uses.
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What
if a faculty/staff member needs their computer moved?
If the faculty/staff member needs to have their rollout computer
moved, then an ITRF should be submitted; sending this form several days in
advance is recommended. If an entire department or a
large number of computers need to be moved, an ITRF should
still be submitted. A brief description of the job details
should be included.
If a shared computer for a part-time
faculty office needs to be moved, the IT Coordinator should
call or email the Help Desk. Paperwork is not necessary.
Moves for non-rollout computers should be handled by individual
departments or units.
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What
if a faculty/staff member is permanently leaving campus?
The IT Coordinator should submit a clearance form; The computer
will be assigned to eligible faculty/staff within the department.
If there are no eligible faculty or staff within the department,
and a replacement will be hired, then the computer can
be reprofiled for temporary staff. An ITRF should be
submitted for a reprofile request. If a replacement
has not been hired within 1 month of the reprofile, the computer
will be reacquired by the Help Desk.
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What
if a faculty/staff member moves to another department?
If the department has important data stored on the machine,
then it will remain in the department. The IT Coordinator
should submit an ITRF
requesting that the machine be reprofiled. The IT Coordinator
in the new department should submit an ITRF requesting
a new rollout computer.
If it is not necessary for the department
to keep the computer, but the faculty/staff member would like
to keep it in order to retain their data, then an ITRF should
be submitted and the machine will be moved to the new department.
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What
if a faculty/staff member has a special request like special
software or additional memory?
Special purchases are usually handled by the individual department,
however, special requests will be considered on a case-by-case
basis. The IT Coordinator should email a justification
to the Help Desk, including what item/s they are requesting
and why the item/s are needed.
If a new system for a qualified faculty/staff
person with special components is being requested please indicate
what items are required different from the standard configuration
on the ITRF. Additionally, please include a department account
number for the costs of those items above the costs of a standard
workstation.
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What
if a data jack needs to be activated?
For all data jack activations, call or email the Help Desk;
paperwork is not necessary. The IT Coordinator will
need to provide the room and jack number. For new wiring
requests, please submit an ITRF and select "Wiring
Request." If you have questions about a new wiring request,
contact Bob Zepeda at x3434.
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Who can
establish an email account?
At California State University, Fullerton, e-mail accounts
are available for all members of the campus community: faculty,
staff, and students.
- All students (university and extended
education) are automatically issued individual e-mail accounts
when registering for classes.
- The e-mail address is included in
the registration packet that is mailed to a student.
- The account remains active
as long as:
- the student remains enrolled
in at least one course OR
- "stopped-out" for no more than
two semesters.
- Students may change the e-mail account
name by visiting TitanOnline at http://www.fullerton.edu/titanonline and selecting the "Student
E-Mail" item.
- Faculty/staff accounts are available
for full-time, part-time, or temporary employees.
- Emeriti, FERP'd (Faculty Early Retirement
Program) faculty, visiting scholars, contractors, and guests
with faculty sponsor may also obtain e-mail accounts.
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How
do I establish an email account?
Ask the Technology Coordinator in your department to complete
the Information
Technology (IT) Request Form. For the name of your Technology
Coordinator, click here. The coordinator submits the
Technology Request Form to Telecommunications. When the account
is operational, the coordinator is sent e-mail with the username,
password, and full email-address. The turnaround time is about
three working days.
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How
can I access email from off campus?
You need an Internet connection (Titan Internet Access or
another Internet Service Provider) and point your web browser
to http://email.fullerton.edu
. To sign up for Titan internet Access faculty and staff should
contact the Titan Help Desk at (714) 278-7777 for more information.
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How
are email accounts removed?
- When a user separates from the university,
e-mail accounts may be removed on the request of the user
or a designated member of the user's department/unit, for
example, the Technology Coordinator.
- Generally, two months after the user's
separation date appears in the state employee database,
the user's e-mail account(s) are automatically disabled
from the e-mail system
- About four months after the account
is disabled, deletion occurs.
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Is it possible to avoid the installation of (or may I delete)
software I do not anticipate using?
Please do not delete or modify the installed software for at least
two reasons:
First, these networked machines are important to our goal of
creating a stable, campus-wide communications system. This system
includes software that allows users to access business applications,
as well as perform their current duties. Processes currently
done with memos and forms (keeping track of sick leave and vacations,
purchase orders, obtaining student information for advising,
etc.), will be done on-line; this software allows access to
those campus resources.
Second, the Help Desk staff can only be effective when the workstations
are configured in a standard way. Customizing of hardware
and software can easily render the network ineffective.
We realize that hard disk space is valuable, so in order to
insure space will be available, the hard drive size has been
increased from 4GB to 10GB (Mac) and 20GB (PC). By increasing
the disk size, everything from your old machine plus the entire
software image may be loaded; there will still be more than
5GB of space available for new work. When appropriate, the folder
holding the contents of your old drive can be deleted to free
up even more space.
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Can people trade computers?
The rollout just gave our new secretary a 1.2GHz machine and the
department chair has only a 866MHz. People may not swap machines
without letting us know. Trading of machines disrupts
our inventory records, confuses the network staff, and causes
general havoc. Two people may offer to exchange computers,
but the Help Desk should handle the transition so that all
of the records are correct and both people are be fully supported. Contact the Help Desk with any questions.
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Can staff or faculty take the computer home?
No. The workstation network is designed to be on line, in the office,
and on at all times. Software updates occur almost daily.
Workstations are never to be turned off or moved unless they
need repair by the Titan Help Desk. Using a remote software
system, these corrections to desktop software will made during
the middle of the night when usage is at its lowest.
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