Deskside & Access Services and AVT
Dell 740 Refresh
We are replacing the computer towers for any rollout qualified user that currently has a Dell 740 desktop. We will be upgrading over 800 PCs on the Fullerton Campus. It will take us a number of months to complete the project, your patience is appreciated.
Rollout Qualified - You are considered rollout qualified if you are a Full-time Faculty, Full-time Staff, or Part-time Staff.
Email Notification - If you do not receive an email like your coworkers have; then you might not be a rollout qualified user or we have incorrect data on your hardware situation. Please contact the IT Helpdesk if you think we have missed you.
Estimated Downtime - The upgrade process can take between one to two hours depending on the amount of data that you have on your Dell 740 computer. Because we cannot predict the amount of time our technicians will take to finish a particular upgrade, we are giving ourselves a large morning or afternoon timeslot to help us stay on schedule.
On the day of the Upgrade - We will transfer your files, but please take appropriate precautions to preserve your most important files. You need to be available to login to the computer to assist in the final configuration of your new system. Otherwise, you will need to work out other arrangements with one of our Deskside Support technicians. If you are unavailable, the field technician will copy your data but it will be hidden from your view. You will have to call or email the technician to come back and finish the upgrade. If you leave your system locked, the technician will unlock your system, and any unsaved work on your desktop will be lost. Please restart your computer when you leave at the end of the day to avoid data loss. Please do not allow your system to be locked during the week of your upgrade to reduce the chance of any data loss.
What Data is being copied to the new computer? - We will only be copying the data that is in your user profile; unless you direct us to copy other data. This data will include your Desktop, My Documents, IE Favorites, My Pictures, My Music, and My Videos folders.
After the Upgrade - Verify that all your data is in the correct place. We will hold on to your old data for one week after you receive your new system. After that time period, there is a good chance that you may lose your data permanently. If you find that you are missing something contact us immediately at (657)278-7777.
iPad mini Trial, phase 2
On a limited trial basis, we are asking for volunteers that would like to turn in their iPad 2s for a 16GB iPad mini WiFi model. We apologize in advance if we run out of stock before you have the chance to reserve your iPad mini. If you connect your iPad to a smart classroom, you will need to purchase the special iPad mini dongle. We will not provide any VGA dongles for this iPad rollout.
PC Laptop Refresh
If you are currently using one of the following PC laptops: Dell Inspiron 710m, Inspiron 1318, Inspiron 1420, or Inspiron 1545, then you will have the option to upgrade to a new Dell Latitude E5430 laptop. If you did not receive an email asking if you would like to be upgraded, then please contact the IT Helpdesk.
Dell 740 Redeploy
We will recycle the old PC we get from the Dell 740 Refresh Project to departments around campus. These "hard-working" machines with 4 gigabytes of memory and larger hard-drives will replace older generation systems around the campus.
Apple TV Classroom Pilot
Install Apple TV functionality into a limited number of general use classrooms. This will allow professors that use these rooms to wirelessly connect their iPad device to the AV technology that is already present.
Student Affair AV Conference Room
Upgraded Conference room in Langsdorf Hall 10th floor will have new AV equipment installed.
LH 4th floor Classroom Refresh
A number of classrooms in Langsdorf Hall 4th will be updated with new HD projectors and our standard AV technology. This includes, new user-friendly lecterns that take the place of our old classroom technology cabinets. New document cameras that take the place of the old overhead projectors and new classroom speakers that produce a great audio experience.
Provost AV Conference Room
New College Park Conference room equipped for video conferencing with connectivity built into the table for laptops and microphones.
KHS Lecture Hall Upgrades
The lecture hall received a new podium, projector, big screen, A/V system, and the sliding whiteboards have been replaced.
Visual Arts 113 Classroom Upgrades
New High Definition Projector and screen installed.
SGMH Projector Refresh in General-Use Classrooms
Replacing 25 aging projectors with new Panasonic projectors.
MacBook Refresh, phase 2
We have finished upgrading any IT qualified laptop user who has an older style MacBook with a new MacBook.
MacBook Refresh, phase 1
We have finished upgrading any qualified laptop user that was using a MacBook running Windows 7 with a new HP ProBook 4430. If you are still using an old MacBook that is running Windows 7 and would like to be upgraded, please contact the IT Helpdesk.
General Use Classroom Remodels
Langsdorf Hall 3rd floor and Humanities 6th floor now have new interactive EPSON BrightLink projectors. Also installed the following classroom upgrades. New user-friendly lecterns that take the place of our old classroom technology cabinets. New document cameras that take the place of the old overhead projectors and new classroom speakers that produce a great audio experience.
Campus Audio Visual Technology Upgrades
We continue to upgrade various conference room and department lecture halls around campus.
iPad Mini Trial, phase 1
We finished swapping out 70 iPad users with new iPad minis.