Anti-Virus

It is important that you take steps to verify you are using the latest antivirus software available. Please take a few moments to be sure you are at the latest version and set up with the maximum protection enabled (Macintosh users please click HERE).

The campus licenses the McAfee antivirus suite from Network Associates for Windows computers. (If you have chosen to install another product, such as Norton or F-Prot, please take whatever steps are needed to protect yourself. Do not use McAfee in combination with any other antivirus program).

If your computer connects from on campus your antivirus software can be automatically updated using ePolicy Orchestrator. To see if you have this already installed on your computer look for a blue shield in the lower right "tray" of your screen.

If this icon is not present install ePolicy Orchestrator by clicking HERE.

You should see a small shield with a red V on it in the lower right, "tray" area of your screen.

Right click on the shield, move the cursor down to "About VirusScan Enterprise," and click. A box like this should appear:

You are "current" if the versions appear as follows:

VirusScan Enterprise (top line): 8.0

Created on: This date must be within the last 7 days.

Scan engine: 4400

If ANY of these is different on your screen, your antivirus needs to be updated. Please go to "Updating Your Antivirus" at the bottom of this message now.

1) Right-click the small shield with the red V on it in the lower right, "tray" area of your screen and click "Update Now," as shown below:

To update your McAfee Virus Scan software to the latest version, or to reinstall the latest version (VirusScan Enterprise 8), please follow these instructions using Internet Explorer. Be sure to print these instructions, as you will be required to close this application during the install.

STEP A - AntiVirus Removal:
1) Remove the present version of McAfee Virus Scan by clicking Remove Version 4.5 for version 4.5, Remove Version 4.5.1 for version 4.5.1. Users who wish to uninstall version 7.0 or 7.1can do so through the Add/Remove Programs control panel, as shown below:

Note: The following steps apply only to users that are uninstalling versions 4.5 or 4.5.1 using the method outlined in Step 1. Users who wish to uninstall Version 7.0 or 7.1 need to click "Remove" button in the Add/Remove Programs control panel and then the "Yes" button that follows to uninstall version 7.0 or 7.1.

2) Select "Run Program from its Current Location", and click OK.

3) A "Security Warning" may appear next, click Yes if it does. A Windows Installer will begin to run.

4) A "McAfee Virus Scan Setup" window will appear, click Next.

5) A "Program Maintenance Screen" will then appear, select Remove and click Next.

6) At this point you need to make sure all other programs, like Internet Explorer and Outlook, are closed.

7) At the "Remove the Program" screen, click Remove.

8) At the "Completing Virus Scan Setup" screen, click Finish.

STEP B – AntiVirus Installation:
1) Reopen Internet Explorer to the help desk page http://www.fullerton.edu/it/services/security/antivirus.asp (this page) and click on the Install VirusScan 8.0 link below to start the installation of VirusScan Enterprise Version 8.0

Intsall VirusScan 8.0

2) The installation will proceed silently and usually takes 3 to 5 minutes. To verify that antivirus has been installed click the "Start" button and look for the Network Associates program folder, as shown below (Note: You will NOT see the shield in the system tray until you log off and back on to the workstation):

Server Anti-Virus Information

It is especially important that you take steps to verify that servers are using the latest antivirus software available. Please take a few moments to be sure you are at the latest version and set up with the maximum, yet least intrusive, protection enabled.

The campus licenses the McAfee antivirus suite from Network Associates for Windows workstations AND servers. Macintosh servers use the same software as the workstations. Please click the Check AntiVirus link below for Macintosh installations. (If you have chosen to install another product, such as Norton or F-Prot, please take whatever steps are needed to protect your computer, do not use McAfee in combination with any other antivirus program).

Check AntiVirus Instructions

IMPORTANT: You will want to install VSE 7.1 at an off-peak usage time for your server as the installation may require a reboot. Total installation time should be no more than 15 minutes, depending on the speed of your server. Be sure to uninstall any older versions of antivirus software prior to installing VSE 8.0.

1) Open Internet Explorer to http://www.fullerton.edu/it/services/security/antivirus.asp (this page) and click the AntiVirus 8.0 for Servers link below to start the VSE 8.0 installation

AntiVirus 8.0 for Servers

2) The installation will proceed silently and usually takes 3 to 5 minutes. To verify that antivirus has been installed click the "Start" button and look for the Network Associates program folder, as shown below (Note: You will NOT see the shield in the system tray until you log off and back on to the server):

Configuring VSE 8.0

If VSE 7.1 is already installed on your server you should see a small shield with a V on it in the lower right, "tray" area of your screen. If you do not see this icon it is recommended that you install VSE 8.0.

To verify that the latest updates are installed right click the shield and click About VirusScan Enterprise. You will see a screen similar to this:

You are "current" if the versions appear as follows:

VirusScan Enterprise (top line): v8.0

Created on: This date must be within the last 7 days.

Scan engine: 4400

If ANY of these is different on your screen, your antivirus needs to be updated. Please go to "Updating Your Antivirus" at the bottom of this message now.

Servers may require different configurations than workstations and in many cases need as little interference as possible so as not to reduce performance. For this reason it is recommended that you use the configuration that best fits your needs. Configurations can be set to scan all files or only certain file types. Scanning all files can slightly reduce performance, but provides the most comprehensive virus protection.

For a comprehensive guide regarding the configuration of VSE 8.0, click here. For those who prefer a more hands-off approach to configuring antivirus, the helpdesk highly recommends installing the ePO agent on your server. The ePO agent offers the following benefits:

1) Antivirus policy regarding configuration settings will be received from our ePO server, which means less configuration for you as an administrator.

2) The antivirus software on your machine will report to our ePO server regarding any viruses on your server, which allows us to notify you should your server become infected.

3) Antivirus updates can be deployed to your server automatically, which ensures that your server is optimally protected against the newest viruses.

To install the ePO agent on your server, open Internet Explorer to the help desk page http://www.fullerton.edu/it/services/security/antivirus.asp (this page) and click HERE to start the installation. Once the installation is complete, the ePO agent should appear in the system tray in about 15 minutes, as shown below:

If you have questions or concerns regarding the ePO agent and how it will affect your server, please contact the Titan Helpdesk at 7777.

Updating Your AntVirus Definitions and Engine

In order to detect and remove the latest viruses, both the anti-virus definitions and scanning engine must be current.  The definitions (also known as DAT files) contain the information required to detect and remove threats.  The definitions provide information on which viruses to look for and where to look for them.  Updated definitions are usually released every Wednesday afternoon.  In response to new viruses, the definitions may be released before Wednesday to prevent outbreaks.

Just as important as the virus definitions is the scanning engine.  The engine understands all the different structures in which a virus could be present - EXE files, MS Office files, Linux files, etc.  New engines are released every 6-9 months in response to operating system and application changes.  Using an old engine can result in ineffective scanning/cleaning of viruses and strange operating system. and application behavior.

For up-to-date information on the latest antivirus definitions and engine, visit http://www.nai.com/us/downloads/updates/default.asp.

To perform an immediate update, right-click the small shield with the red V on it in the lower right, "tray" area of your screen and click "Update Now," as shown below: