Telephone Features Guide (Irvine)

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Irvine Campus Telephone Guide

Answering a Call
To answer a call, simply pick up the handset. On the 760 and 780 models, you may also hit the green key or the speaker button.

Placing a Call
To place a call, pick up the handset and dial. You may also simply start dialing the number and when it is ringing, pick up the handset. On the 760 and 780 models, you may use the speakerphone option.

To call any extension at CSU Fullerton, just dial the 4-digit number.

To make an emergency call, dial 9-911 or simply 911.

To dial off campus, dial 9 and then the number. If you are calling out of the local area, dial 9 + 1 + the area code and then the number. (Your manual says to use 0 to dial out; this is incorrect.)

Answering a Second Call
On the 760 and 780 models, if you are on the phone and another call comes in for you, the red light will flash and the line will blink. If you simply press that line, the first caller is automatically put on hold and you are speaking to the second caller. You may press the shuttle selection on the display screen to switch from one caller to another or even easier, simply press the line you wish to speak to; you may switch back and forth from caller to caller in this manner. You are able to press the red key and hang up on one caller and then hit the other caller's line to reconnect with that caller.

The capability to accept a second call on the 730 models must be programmed into the phone by the system manager. Once this is done, you are able to switch from one line to another just as the 760 and 780 models can. When a second call comes in, you will hear a short beep and the red light will flash. Contact an Irvine Campus administrator to have this function enabled.

To speak to both parties, press 3 or the CONF key on the display.

Phone Components and Buttons

Message Display
Displays date and time as well as incoming and outgoing call information.

Arrows
The arrow buttons are used when the phone is idle to access various directories and phone settings. Generally, the up and down arrows are used to move from selection to selection in the menu; the left and right arrows, with the plus and minus signs, are used to change the setting in a particular selection.

The right and left arrow buttons are used during a call to adjust speaker volume and ring volume.

To adjust the ring volume, while your phone is ringing, press the left and right arrows to increase or decrease the level.

To adjust the speaker volume, while you are speaking via the speakerphone, hit the left and right arrows to increase or decrease the volume.

Green Key
Use this key to answer an incoming call on the 760 and 780 models. Pressing this key while on a call or in idle mode, will call the last number dialed.

Red Key
Use this key to hang up from a call or to cancel a setting while accessing your phone settings.

Directory Key
This key is used to activate the directory function. It is also used to call a personal abbreviated number or to make calls from the incoming calls log.

Loud Speaker Key
When handset is in the cradle, you can receive audio over the speaker by pressing the button with the speaker icon (bottom left button). However, on the 730 model, your caller will be unable to hear you because there is no microphone.

Mute Key
This button (bottom right) will mute your voice. Your caller will not be able to hear you until you press the button again.

Hold
This allows the user to place the call in progress on hold. In addition, all phones have a built-in hold button. To place a call on hold, simply press the HOLD button (the bottom right hand button at the top of the phone) or press the button marked . To retrieve a call from hold, press the hold button again or hit 1 (the number one). On the 760 and 780 models, the best option is to simply press the line you wish to place on hold. To recover the call, press Recover from your display or press the line you wish to answer. On 730 model phones with the feature capability to answer a second call, you may also place a call on hold in a similar manner.

Transfer
To transfer a call, hit the button, dial the desired extension and hang up. You are able to stay on the line until the other extension answers, thus allowing you to announce the call, and then hang up.
If you misdial or the number is busy, press 1 and you will be reconnected to the caller. On the 760 and 780 models, you may press Recover.

Programming Key (PROG)
This is used to access the programming settings for the phone, such as rings and contrast settings.

Programming Key (PROG)
Use the programming key to choose various settings for your phone. For each setting, first press the PROG key. Then press the down arrow until the desired setting listed below is displayed. Hit OK to choose that setting.

Display Contrast
Press the left or right arrow keys to adjust the display contrast. Press OK to confirm your new setting.

Ring Type and Volume
Press the up and down arrows to access Ring Melody. When it appears, press the right and left arrows to hear the 16 different melodies available. When you hear the one you would like, press OK or the down arrow.

If you press the down arrow, the display will indicate Ring Volume. Again use the right and left keys to increase or decrease the ring volume. Press OK to confirm the new setting.

Using Features and Feature Codes

Many features on this system can be accessed either by having a particular button designated as a feature button or by dialing a feature code. The 730 model will not have any feature buttons on the phone itself; features can be accessed with the codes. The 760 and 780 models may have some feature buttons on the phone; other features can be accessed with codes or through the programming/display menus.

Call Forward (*21, *25, #21)
Call Forward will program your extension to automatically redirect incoming calls to ring at another number or to go directly to your VoiceMail.

Pick up your handset to get dial tone.
Press *21 and then dial the extension you wish to forward to.
To turn call forwarding off, pick up your phone and press #21.
To forward your calls directly into VoiceMail, press *25. Deactivate the forwarding by pressing #21.

Conference Call
To make a conference call with two other callers, dial the first extension directly. Then hit the button and dial the second extension. When that person answers, press 3 (the number three). You may hang up and let the other two callers talk to each other also.

Redial
Press the green key and then use the up and down arrows to scroll through the last ten numbers you have dialed. When the number appears that you wish to access, press OK. If you press the left or right arrow while on a particular selection, more information about that particular call will be displayed.

VoiceMail Direct Access (*89 or )
The VoiceMail button gives the user direct access to his or her personal voice mailbox, where the user can review and send messages. Either press the button or press *89. You will need to enter only your password from your own phone. If you share a phone, you may need to enter the extension number as well. To leave a message for someone directly in VoiceMail, press *54. From off-campus you can reach voicemail by calling 949-936-1725.

Abbreviated Dial
You are able to store up to ten frequently used phone numbers and assign each a single digit (0-9) Storage Number with which to associate that number. The phone number will then be dialed automatically.

To store a new number, press * 5 1. Then enter a digit from 0-9 (there must be no number currently stored under that digit). Then enter the number using your phone keypad. If you are entering an off-campus number, be sure to include the 9 and as appropriate, 1 and the area code. You will hear a confirming sound message and the display confirms the action.

To access that number, press ** and the single digit. The number is dialed automatically.

If you wish to change a stored number, you must first delete the existing entry. To do this, press # 5 1 and then the digit under which the number was stored (0 to 9). You will hear a confirming sound message and the display confirms the action.

Changing the Password on Your Phone (*06)
You are able to set a password for your phone in order to lock it (see below for locking your phone). This password is separate from your voicemail password. The default password is 0000.

To set your phone password, press *06.
Enter your current password.
Enter the new password twice to confirm it.
Remember that we will not be able to see your new password so do make a note of it somewhere.

Locking the Phone (*05)
For security purposes and to prevent unauthorized phone calls, you may wish to lock your phone when you leave your office. You are still able to make internal calls and dial 911.

To lock your phone, press * 0 5
To unlock your phone, press # 0 5 + your password.

Call Park ( * 70)
Call Park places a call in a temporary type of hold for a preset time limit of three (3) minutes. You can retrieve the call at the same phone or any other phone on the system.
To park a call, press * 70. Then move to another phone and press # 70 plus the extension the call was originally on.

If the call is not successfully retrieved, it will go to the operator.

Changing the Key Beep Feature
You will notice that whenever you press a key on your telephone, it beeps. On an idle set, you can use the right/left arrow (+, -) keys to either increase or decrease the volume of the key beep.

Using the Directory Key

Private Information
If you wish to access information about your phone, such as its extension, press the Directory Key and use the down arrow to scroll to Private Info. Use the right arrow to view your extension number. There are other options here you may explore. You could, for example, enter your fax number. Simply move to that choice in the display under Private Info, press the right arrow and key in the number. Press OK to validate it.

Private Directory
You can create your own private directory of numbers and use it for a reference or to dial a number from directly.

Press the Directory Key and use the down arrow to scroll to Private Directory.
Press OK. Once there, you can press the up and down keys to view entries.
Press Program to add an entry and then hesitate.
Use your telephone keypad to enter the name on the 730 model. Each number corresponds to three letters. For example, to get the letter C, press the 2 button three times in a row. Hesitate for a moment for the phone to accept the letter entry.
If you make an error in the name, you can press the right/left arrow keys to move the cursor back.
Press OK when you are finished entering the name.
Enter the phone number, including 9 for an outside line and 1 plus the area code if for a different area code. Press OK when you are finished.
To call a number stored in your private directory, find the entry desired and press the green key. The number is dialed automatically.
If you have the 760 or 780 model, you may use the alphabetical keypad instead. You will press create instead of program to enter a new name. You also have a number of lists you may store a name under instead of being limited to one directory. Refer to the manual for your phone for further details.

Incoming Calls Log
The incoming calls log can store the records of the last 50 calls received, whether or not they were answered. When you consult the log, you can automatically call back the number saved.

The lamp on your phone indicates information about incoming calls and voicemail messages.

The lamp flashes slowly: there is a new call in the incoming calls log.
The lamp flashes quickly: there is a new call in the incoming calls log and a message in your voicemail box.
The lamp is lit steadily: there is at least one message in your voicemail box.

To reach the incoming calls log, press the . Use the up and down arrows to move to the Incoming Calls Log. Press OK and the display shows information on the last call received. If the system recognizes the caller, the name will be displayed. Otherwise you may only see asterisks. Press the right arrow to see more information on that call, such as the date and time of the call and the caller's number. If that number has called you more than once, the total number of times will also be displayed.
Press the up and down arrows to move from call to call. If you wish to dial one of the numbers, press the green key or the OK button.
To delete a record in the incoming calls log, press the right arrow until the display says DELETE? Then press OK to confirm the deletion.

This feature list is published by the Office of Telephone Services at California State University, Fullerton. Direct comments and questions should be directed to Lori Arthur, x4488.

Last updated: 2/4/04