Adobe Creative Cloud FAQs

What is Adobe Creative Cloud?

The Adobe Creative Cloud Opens in new window is all of your favorite Adobe Applications made available via online download and subscription based service.  All CSUF Adobe Creative Cloud users receive 2 Gigabytes of online Cloud Storage to store and sync files across all of your devices.  Special pricing has been negotiated specifically for CSU campuses to make these tools and services available for a greatly reduced rate.

What do I do with my Redeem Voucher?

You will need to download and install the software on your machine.  Our guide will walk you through step by step on installing the software.

I can't find my Authorization Code

  • Check your student email account. You should have received an email with the authorization code when you placed the order.
  • Go to E-Licensing. Opens in new window Log on with your Portal username and password. Click View Purchased License/Redeem Codes on the top.

When does the Adobe Creative Cloud Redeem Voucher expire?

Your Adobe Creative Cloud Redeem Voucher will expire exactly one year from the date you redeem and activate Adobe Cloud products and services.  You can view your time  remaining until renewal by:

  • Log in to your Adobe account on www.adobe.com Opens in new window .
  • Click on Manage Account
  • The expiration date is located under Plans & Products

What happens when my license expires?

As long as you are still a currently enrolled student and are actively taking classes you can request a new redeem voucher from our website Opens in new window .

How do I reactivate my license after it expires?

As long as you are still a currently enrolled student and are actively taking classes you can request a new redeem voucher from our website Opens in new window .

Once you have retreived a new redeem voucher:

  • Log in to your Adobe account on www.adobe.com Opens in new window .
  • Click on Manage Account
  • Under Plans & Products, click on Manage plan for the Creative Cloud Student and Teacher edition (one-year, preaid) prodcut.
  • Under Payment Details, click on Redeem a redemption code
  • Enter your new redeem voucher

Can I install this software on multiple computers and operating systems?

You may install it on up to two computers at one time and the Adobe Cloud Application can be installed on Mac and PC operating systems independently using one Redeem Voucher. Please contact Adobe directly if you need to deactivate certain computers due to hardware or software operating system changes.

What happens to my previous Adobe Products such as CS6?

These products stay on your computer until you uninstall them,  Adobe CC is not an upgrade.  The Adobe Cloud application will recognize and update your older Adobe products. 

I purchased CS5/6 from CSUF, but never installed it.  Can I still use my license number?

No, licenses purchased for CS5/6 are no longer valid.